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CS-Cart integration guide

This tutorial shows you how to install Olark on your CS-Cart shopping cart software site, helping you chat to visitors while they browse your site.

Installation steps

  • Log in to your CS-Cart administration site. Go to the Template Editor by clicking on the Design dropdown menu.
CS cart admin dashboard
  • Navigate through your template files and open the index.tpl file in the template's root.
index.tpl file
  • Scroll down to the bottom of the index.tpl file. Above the </body> tag, write these two tags:


literal tags in code editor
  • Log in and copy your Olark embed code.
  • Paste your Olark embed code in your CS-Cart template, in between the two {literal} tags, like so

Paste your embed code here

Olark code in code editor
  • Click save in the top right corner of the Template Editor page
  • Finally, remove the /var/cache directory in your CS-Cart installation. This is necessary to make sure your site is using the latest saved changes.
Cache folder
  • Reload your page and you should see the Olark chat box appear in the corner of your site.
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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