Due to EU privacy laws EU web sites are required by law to disclose the type of cookies that are created from their site.

What follows is a description of Olark cookies which we believe to be in compliance with the “only necessary” aspect of setting cookies outlined in the EU rules for Internet privacy.

  • hblid
    a visitor identifier that we use only on your site to remember this visitor between visits
  • wcsid
    a session identifier that we use only on your site to keep track of a single chat session
  • olfsk
    storage identifier that we use to maintain chat state across pages (e.g. message history)
  • _okdetect used for detecting when storage contexts have changed due to things like ssl or host transitions (helps maintain your chat across pages)
  • _okbk
    extra state information (e.g. chat box being open/closed)
  • _ok
    most recent Olark site ID (security measure)
  • _oklv
    the Olark loader version (for improved caching)
  • _okla
    used for caching purposes (loaded from CDN vs. loaded from our infrastructure)
  • _okgid
    group id the visitor is locked to
  • _okac
    used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed
  • _okck
    used to test whether the visitor’s browser allows cookies to be stored
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