Occasionally, an Olark agent might ask you for debug information from your chat.olark.com session in order to better investigate an issue you're having. To gather this information, hit the shortcut Shift + . (or Shift + >) in your browser while on the chat.olark.com page.

You will see the window below: chat-debuginfo.png

Please copy the contents inside that window and provide that to your agent, or by emailing support@olark.com.