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Billing errors

Having trouble paying us? We recommend trying again with a different card or contacting your bank to determine the cause of the error.

Payment is declined

When a payment is declined, for reasons of privacy credit card companies don't give the vendors (in this case, Olark) a reason for why a payment is declined. There are however two common reasons which solve most of these declined errors.

One is insufficient funds on the card. The second is that the card company flagged the payment as suspicious or potentially fraudulent. The way to solve that would be to contact the card company to get them authorize the transaction and then you can try again.

Other Errors

For any other billing errors, you will most likely need to contact your bank and inquire about why the card is not being accepted. When speaking with your bank, please provide them with details for the dates and amounts of the transactions that are not going through.

Possible reasons for a card being declined include:

  • Amount is over the card's limit or available funds at that time.
  • A hold on the account.
  • The bank does not accept transactions from certain websites or online merchants.
  • The bank will not allow an international transaction without specific approval for the merchant. Olark is based in the United States.
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