You can customize the text for your chat box using basic HTML. However, for security reasons, we only allow certain HTML tags and attributes to be used. Other HTML tags will be stripped from your text.

You can use the following block elements in your Olark text settings:

  • <div>
  • <p>
  • <br>
  • <ul>
  • <ol>
  • <li>

You may also allow these inline elements in order to style your text:

  • <a>
  • <strong>
  • <u>
  • <span>

For each tag, the following HTML attributes may be used, mostly related to the <a> tag:

  • href
  • title
  • alt
  • src
  • target

For the target attribute, the only accepted value is _blank. This forces links to open in a new window when clicked.

It’s worth noting that the ID and class attributes cannot be added to any of the HTML tags.