We offer two (2) types of agent seat types. Admin, with access to all account settings (e.g., billing, Automation Rules, etc.), or Agent with access to only chat transcripts, as well as being able to edit their own profile and view their own chat ratings. Agents will not have access to important account components such as: creating groups, adjusting or viewing billing information or creating Automation Rules.
It’s not possible to have an Admin-only account purely for the purposes of supervising. Anyone needing to access the Olark account will need their own individual agent seat.
All accounts, whether administrator or agent, have the ability to chat and therefore count towards your chat agent total.
|View chat ratings?||Yes||Own ratings only|
|Edit user profiles?||Yes||Own profile only|
|View/edit billing info?||Yes||No|