We offer two (2) types of agent seat types. Admin, with access to all account settings (e.g., billing, Automation Rules, etc.), or Agent with access to only chat transcripts, as well as being able to edit their own profile and view their own chat ratings. Agents will not have access to important account components such as: creating groups, adjusting or viewing billing information or creating Automation Rules.

It’s not possible to have an Admin-only account purely for the purposes of supervising. Anyone needing to access the Olark account will need their own individual agent seat.

All accounts, whether administrator or agent, have the ability to chat and therefore count towards your chat agent total.

Primary Agent Agent
View/Change settings? Yes No
View transcripts? Yes Yes
View chat ratings? Yes Own ratings only
Edit user profiles? Yes Own profile only
Cancel Plan Yes No
View/edit billing info? Yes No
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