5 steps to a perfect Olark setup
So, you have installed Olark, and the chatbox is showing on your website. Now what?
Here are the top 5 things we suggest to get a perfect Olark experience!
1. Make the chatbox look pretty
Change the theme and color of the chatbox on the Appearance page.
Top tip: You can enter a custom hex code for a color that matches your branding.
2. Customize your text
Edit the text your visitors see on the Behavior and Text page.
Top tip: Check out this article for working with multiple languages.
3. Designate email addresses for messages
Decide which email address(es) you want chat transcripts to go to, and set it on the Behavior Page.
Top tip: Set up a filter in your inbox to receive the transcripts and save your inbox from filling up.
Decide which email address(es) you want offline messages to go to. You can set that on the Behavior and Text page under Offline Message Options.
Top tip: You can use more than one email address by separating them with a comma.
4. Finish your profile
Go to your profile and make sure your details are correct. You can add an avatar as well, which will show in the chat box when you reply to a visitor.
That’s it! If you go to your dashboard and press the green “launch chat” button, you can start chatting!