Full list of Olark features
Wondering if Olark has the features you need? Here's a super-detailed list of everything our product can do.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-chatting-customer-data@2x.png)
Chat tools
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
File sharing
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Chat transfers
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Reassign chats to deliver consistent service and efficient solutions.
Visitor details
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
View visitor name, location, and more while you chat.
Chat notifications
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Receive desktop notifications for new chat messages.
Visitor page tracking
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Track the URL of visitors as they move through your site.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-chat-analytics@2x.png)
Chat Analytics
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
Chat volume
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Monitor chat volume to identify your busiest times and staff accordingly.
Chat tagging
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Add custom tags to your chats for transcript sorting and analysis.
Visitor history
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Review prior interactions with visitors from within the chat console.
Emailed reports
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Receive daily, weekly, or monthly summaries of data in your inbox.
Google Analytics
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Automatically add chat events to your Google Analytics dashboard.
Transcript archives
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Review, search, and filter complete transcripts of all you chats.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-team-management@2x.png)
Team Management
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
Groups
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Create agent groups to route chats by department, specialty, and more.
Conversation limit
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Improve service by limiting the number of chats per agent.
Activity monitoring
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
View chat volume, agent activity, and other metrics in real-time.
Agent performance reports
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
View agent availability, response times, and ratings.
Customer satisfaction survey
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Ask visitors to rate their service when a chat ends.
Pre-chat survey
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Ask questions or request contact details before starting a chat.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-converation-automation@2x.png)
Automation
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
Chat routing
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Automatically assign chats based on visitor details.
Proactive chat
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Initiate a chat when a visitor meets your specified criteria.
Canned responses
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Speed up chat with keyboard shortcuts for frequently-used messages.
Visitor targeting
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Automate messages and chatbox behavior based on visitor details.
Automatic greeter
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Greet visitors with an automated chat message.
Offline contact form
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Offer a custom contact form when chat is offline.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-customization@2x.png)
Customization
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
API
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Control the chatbox appearance and behavior through Olark's JavaScript API.
Custom logo
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Attach your company logo to your chatbox, or choose another custom image.
Chat box theme
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Customize your chatbox colors, shape, and more to match your brand.
Unlimited domains
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Add your chatbox to multiple websites, or to subdomains.
Language selection
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Set your chatbox and chat console to your preferred language.
Right to left support
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Customize your chatbox to support right-to-left languages.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-security@2x.png)
Security
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
GDPR consent
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Add pre-chat visitor consent options to your chatbox.
Data redaction
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Automatically redact a visitor data from transcripts.
Data encryption
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
All Olark data is stored with AES symmetric encryption.
Troll block: IP ban
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Hide the chatbox from specified IP addresses and block trolls.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-integrations@2x.png)
Integrations
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
Slack
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Hubspot
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Magento
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Zendesk
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Webhooks
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Helpscout
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Mailchimp
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Wordpress
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Salesforce
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
BigCommerce
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-power-ups@2x.png)
PowerUps
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
View features
Cobrowsing
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
$99/mo
View, annotate, and control your visitor's screen.
Non-branded chat box
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
$59/mo
Remove 'Powered by Olark' branding from you chatbox.
Live chat translation
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
$29/mo
Automatically translate messages in 100+ languages.
Visitor insights: Social
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
$59/mo
Collect visitor data from public websites & social profiles.
Visitor insights: Social & Professional
![Small icon](https://www.olark.com/img/views/pricing/icons/rightarrow.png)
$99/mo
Collect visitor data from business websites & social profiles.
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-chatting-customer-data@2x.png)
Chat tools
Included:
File sharing
Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Chat transfers
Reassign chats to deliver consistent service and efficient solutions.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Visitor details
View visitor name, location, and more while you chat.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Chat notifications
Receive desktop notifications for new chat messages.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Visitor page tracking
Track the URL of visitors as they move through your site.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-chat-analytics@2x.png)
Chat Analytics
Included:
Chat volume
Monitor chat volume to identify your busiest times and staff accordingly.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Chat tagging
Add custom tags to your chats for transcript sorting and analysis.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Visitor history
Review prior interactions with visitors from within the chat console.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Emailed reports
Receive daily, weekly, or monthly summaries of data in your inbox.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Google Analytics
Automatically add chat events to your Google Analytics dashboard.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Transcript archives
Review, search, and filter complete transcripts of all you chats.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-team-management@2x.png)
Team Management
Included:
Groups
Create agent groups to route chats by department, specialty, and more.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Conversation limit
Improve service by limiting the number of chats per agent.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Activity monitoring
View chat volume, agent activity, and other metrics in real-time.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Agent performance reports
View agent availability, response times, and ratings.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Customer satisfaction survey
Ask visitors to rate their service when a chat ends.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Pre-chat survey
Ask questions or request contact details before starting a chat.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-converation-automation@2x.png)
Automation
Included:
Chat routing
Automatically assign chats based on visitor details.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Proactive chat
Initiate a chat when a visitor meets your specified criteria.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Canned responses
Speed up chat with keyboard shortcuts for frequently-used messages.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Visitor targeting
Automate messages and chatbox behavior based on visitor details.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Automatic greeter
Greet visitors with an automated chat message.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Offline contact form
Offer a custom contact form when chat is offline.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-customization@2x.png)
Customization
Included:
API
Control the chatbox appearance and behavior through Olark's JavaScript API.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Custom logo
Attach your company logo to your chatbox, or choose another custom image.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Chat box theme
Customize your chatbox colors, shape, and more to match your brand.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Unlimited domains
Add your chatbox to multiple websites, or to subdomains.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Language selection
Set your chatbox and chat console to your preferred language.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Right to left support
Customize your chatbox to support right-to-left languages.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-security@2x.png)
Security
Included:
GDPR consent
Add pre-chat visitor consent options to your chatbox.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Data redaction
Automatically redact a visitor data from transcripts.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Data encryption
All Olark data is stored with AES symmetric encryption.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Troll block: IP ban
Hide the chatbox from specified IP addresses and block trolls.
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-integrations@2x.png)
Integrations
Included:
Slack
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Hubspot
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Magento
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Zendesk
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Webhooks
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Helpscout
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Mailchimp
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Wordpress
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
Salesforce
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
BigCommerce
![Small icon](https://www.olark.com/img/views/pricing/icons/check.png)
![Small icon](https://www.olark.com/img/views/pricing/icons/icon-power-ups@2x.png)
PowerUps
Pay monthly:
Cobrowsing
View, annotate, and control your visitor's screen.
$99
Non-branded chat box
Remove 'Powered by Olark' branding from you chatbox.
$59
Live chat translation
Automatically translate messages in 100+ languages.
$29
Visitor insights: Social
Collect visitor data from public websites & social profiles.
$59
Visitor insights: Social & Professional
Collect visitor data from business websites & social profiles.
$99