A real-time look at what's happening on chat

Olark's real-time live chat reports give you a quick view of what's happening on your website so you can make informed decisions about how to staff, whether customers are happy, and what topics are most discussed (based on tags.)

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When are you busiest on chat?

See which days, and what time of day, you get the most visitors chatting. This can help you set your staff schedule.

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Are customers happy?

Click into a filtered view of high- and low-rated chats to see what customers, and your chat team, are saying.

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What are your customers chatting about?

Based on conversation tags, get a quick look at topics that are coming up most often in chats.

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Get email reports in your inbox

Olark can email you live chat reports daily, weekly, or monthly. Our Automated Email Reports provide an at-a-glance view of your real-time data so you can monitor usage trends, and share with the rest of your team.

Your customers are already on your site. Talk to them.