Olark's real-time live chat reports give you a quick view of what's happening on your website so you can make informed decisions about how to staff, whether customers are happy, and what topics are most discussed (based on tags.)
See which days, and what time of day, you get the most visitors chatting. This can help you set your staff schedule.
Click into a filtered view of high- and low-rated chats to see what customers, and your chat team, are saying.
Olark can email you live chat reports daily, weekly, or monthly. Our Automated Email Reports provide an at-a-glance view of your real-time data so you can monitor usage trends, and share with the rest of your team.