Meet Aiden, Your 24/7 Sales and Support Rep

Hi there. I'm Logan from Olark. And today we're going to be taking some time to check out some exciting new features and additions to the Aiden product line that are available now to you as Olark customers. We've gotten the feedback over the course of the last six months that while Aiden's performance is awesome as an AI FAQ assistant, that some customers wanted to take it to the next level and use it more to assist in sales or ecommerce operations. Mainly, we got the feedback that along with the conversational AI features that we already employ in Aiden, the customers are really interested in being able to have routing buttons that are present at the beginning of chat. They want to be able to do lead generation and do better customer qualification. Today, I'm gonna walk you through a quick demo of how we would use this on our site with our product, and you can use this demo to kind of envision how you would use it for yourself. So without further ado, what we're going to do is open up the Aiden chat widget down in the bottom right corner of my screen here and click chat with Aiden. Now we're going to be presented with a custom welcome message that I've written up, and we can customize that welcome message for you. But I'm going to interact with this now as if I was a customer visiting the site. So I'm going to type in the words hello, and I'll get a response quickly back from the bot. And we'll be presented with some flows and options here. So it's going to say, hi. Have you heard about Olark's AI chatbot, Aiden? And I'm presented with two buttons. And if I click yes, the bot is going to give me an answer back. So we should get a prescripted answer back that I've told it to reply with given the condition of that response. And so it's telling me, basically, it's great that I've heard about it. Would you like to take that a step further by talking to one of our sales representatives? And we can see that down here in this prompt that the bot gives back to me. And if I click yes, then I will be presented with the next step in that logical routing tree that I have built for the bot here. So we'll get that answer back here in just a moment. And what's really cool here is that the bot is shifting from button based responses now to text based responses. So it's allowing me to give dynamic answers. And as you can see, it's asking me a little bit more about myself so that it can help get me to the right salesperson at the end of this routing tree. And so for me, I've given the bot the instruction that if the customer, answers with a certain company size or a certain company, domain of operation, like, for example, maybe they're in the medical field or maybe they're in higher education, that the bot should delineate based on, on those criteria. And so it's going to ask me here, hey. What's the company size? What industry are you in as a business? And so I'm gonna show you what happens if I answer a certain way and then issue a correction to the bot. So So first, I'm gonna start with telling it the company size. So I'm gonna say I have thirty three employees. And the bot will take that information and make a recommendation based on the criteria that I've set for it. So we'll get an answer back here in just a moment. And so it says, hey. Thanks for providing that information. Here is a link to book a demo with us. And so it's doing some some routing here based on certain criteria that I've given it, but I didn't tell it what industry I was in. So now I can issue a correction and tell the bot, hey. I really meant to say something else, and we'll see that it'll give a different answer. So I can say I meant to say that I am in the higher ed industry. So if I go back and issue that correction, we'll get an answer back from the bot that should correct that and give me a new recommendation, that we should get in contact with our pro team. Basically, I've given it the delineation that regardless of employee count and size, that if somebody is talking to us from a higher ed perspective, that we want to have them talk to our pro sales team. So you can see this being, used for you in a couple of different ways. Right? So maybe you have different lines of your product. Maybe you have a different price points that customers are looking to purchase at. And perhaps a certain customer, maybe you're a b to b business, you know, you're selling to a small mom and pop shop. They're gonna wanna talk to a certain sales team or a certain sales pipeline, because that product line better suits them versus if a customer comes to you and says that they have a thousand employees, well, maybe they're gonna be buying your enterprise level product. Right? So you can give the bot certain criteria by working with us to help get them certain resources and present them certain material based based on criteria that they give you or buttons that they press along the way. And so this has been a quick run through of what it looks like to use Eden for more ecommerce or sales based environment. You don't have to be in those environments to use this new feature set, but we find that it works well for them. So if you'd like to get on a call with us and discuss how we can empower you as a business with these new advanced features, please feel free to use the link that's attached to this video, and we'll see you on a call. Thank you very much.