There are some things only a person can do.
For everything else, there's Olark Pro.
Automate Lead Generation
Use Olark Pro to attract, capture, and qualify leads in your CRM for priority attention.
Convert traffic into pipeline
Set up the chatbox to auto-start a conversation based on triggers like:
- which paid search ad they clicked on
- which pages they’ve viewed
- whether they’re new or returning
Tell Olark Pro Chatbots which visitors matter most and how to greet them, and your bot will alert an agent when the visitor needs human help.
Book qualified leads into your CRM
Need to qualify leads before engaging? Olark Pro Chatbots can prioritize chats for sales followup based on visitor criteria you set and the questions you need answered.
From there, Olark Pro Chatbots can automatically capture contact info for followup, offer a link to directly book a call, or patch in the right agent.
No more sales reps tied up fielding irrelevant requests.
Report wins to your CRM or analytics platform
Save new leads to your CRM and report success back to your analytics suite to help your marketing team optimize campaigns.
We integrate with CRMs like Salesforce, Hubspot, and more. That means you can rapidly assign new contacts to the right rep and share chat transcripts, so sales won't miss a beat after the support handoff.
Make Life Easier for Support
Use Olark Pro Chatbots to improve chat response time and reduce repetitive tasks for agents.
Lower support volumes of FAQs
When we ask support teams about their biggest challenges, we consistently hear:
- Agents get burned out answering the same questions over and over.
- Customers don’t read the FAQ pages.
Olark's Pro Chatbots solve both. It uses AI to interpret questions and send the correct responses. Customers get faster replies, and agents can skip repetitive chats.
Automate admin tasks
Many chats require information an agent needs to do their job. Olark Pro can automatically collect data like account emails, order numbers, or case IDs.
Other chats require follow-up tasks, like:
- tagging a transcript for reporting
- updating a CRM record
- emailing the transcript to someone
Olark Pro Chatbots can be programmed to take admin tasks like these off your plate.
Route chats to the right agent
Olark Pro Chatbots can ask visitors questions or use Olark’s Visitor Information to direct a chat to the best person to help. With visitor info, Olark Pro Chatbots can route chats in several ways:
- Use a visitor’s geolocation to send the chat to their correct sales territory
- Route VIPs to their account manager based on their email or Salesforce info
- Prioritize chats that have an open ticket somewhere else
Review our integrations and get inspired!
What makes Olark Pro Chatbots different from other chatbots?
Human-first design
You built your business on relationships, and so did we. That’s why we designed Olark Pro Chatbots to support your success teams and salespeople, not replace them.
We build your bots
The most common hurdle to launching bots is that your people don’t have time to build them. That’s why we program the bots for you, according to your needs.
Accessible pricing
We’ve grown by giving every business the tools to compete. Olark Pro Chatbots makes bots available to teams on a budget, without cutting corners on quality.
Want to learn more?
Olark Pro Chatbots are popular with teams who want advanced automations, a dedicated account manager, and Power Up features like real-time language translation and cobrowsing.
Got questions?
We can help.
Request a consultation call (it's free) and we'll help you decide whether Olark Pro Chatbots are the best fit for your chat needs.
Hector, Olark Product Manager