Simple, predictable pricing

Choose from flexible month-to-month or annual plans

Small team? Big team? Just-right team? Whether you have one dedicated chat agent or want your entire company to log in, we've got you covered.
Choose a self-service plan:
Looking for Olark Pro instead?
Monthly 1 year 2 year
$19
per agent
per month
cancel any time
$15
per agent
per month
1 year subscription,
save 21% per year
$12
per agent
per month
2 year subscription,
save 37% per year
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Any size team.
All feature access.

With Olark, you get access to the same core features regardless of the size of your plan. Need something extra? Pick and choose from our a la carte PowerUps.
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Chat tools
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File sharing
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Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Chat transfers
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Reassign chats to deliver consistent service and efficient solutions.
Visitor details
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View visitor name, location, and more while you chat.
Chat notifications
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Receive desktop notifications for new chat messages.
Visitor page tracking
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Track the URL of visitors as they move through your site.
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Chat Analytics
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Chat volume
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Monitor chat volume to identify your busiest times and staff accordingly.
Chat tagging
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Add custom tags to your chats for transcript sorting and analysis.
Visitor history
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Review prior interactions with visitors from within the chat console.
Emailed reports
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Receive daily, weekly, or monthly summaries of data in your inbox.
Google Analytics
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Automatically add chat events to your Google Analytics dashboard.
Transcript archives
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Review, search, and filter complete transcripts of all you chats.
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Team Management
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Groups
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Create agent groups to route chats by department, specialty, and more.
Conversation limit
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Improve service by limiting the number of chats per agent.
Activity monitoring
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View chat volume, agent activity, and other metrics in real-time.
Agent performance reports
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View agent availability, response times, and ratings.
Customer satisfaction survey
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Ask visitors to rate their service when a chat ends.
Pre-chat survey
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Ask questions or request contact details before starting a chat.
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Automation
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Chat routing
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Automatically assign chats based on visitor details.
Proactive chat
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Initiate a chat when a visitor meets your specified criteria.
Canned responses
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Speed up chat with keyboard shortcuts for frequently-used messages.
Visitor targeting
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Automate messages and chatbox behavior based on visitor details.
Automatic greeter
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Greet visitors with an automated chat message.
Offline contact form
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Offer a custom contact form when chat is offline.
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Customization
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API
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Control the chatbox appearance and behavior through Olark's JavaScript API.
Custom logo
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Attach your company logo to your chatbox, or choose another custom image.
Chat box theme
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Customize your chatbox colors, shape, and more to match your brand.
Unlimited domains
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Add your chatbox to multiple websites, or to subdomains.
Language selection
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Set your chatbox and chat console to your preferred language.
Right to left support
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Customize your chatbox to support right-to-left languages.
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Security
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GDPR consent
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Add pre-chat visitor consent options to your chatbox.
Data redaction
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Automatically redact a visitor data from transcripts.
Data encryption
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All Olark data is stored with AES symmetric encryption.
Troll block: IP ban
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Hide the chatbox from specified IP addresses and block trolls.
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Integrations
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Slack
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Hubspot
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Magento
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Zendesk
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Webhooks
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Helpscout
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Mailchimp
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Wordpress
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Salesforce
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BigCommerce
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PowerUps
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Cobrowsing
$99/mo
View, annotate, and control your visitor's screen.
Non-branded chat box
$59/mo
Remove 'Powered by Olark' branding from you chatbox.
Live chat translation
$29/mo
Automatically translate messages in 100+ languages.
Visitor insights: Social
$59/mo
Collect visitor data from public websites & social profiles.
Visitor insights: Social & Professional
$99/mo
Collect visitor data from business websites & social profiles.
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Chat tools
Included:
File sharing:
Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Small icon
Chat transfers:
Reassign chats to deliver consistent service and efficient solutions.
Small icon
Visitor details:
View visitor name, location, and more while you chat.
Small icon
Chat notifications:
Receive desktop notifications for new chat messages.
Small icon
Visitor page tracking:
Track the URL of visitors as they move through your site.
Small icon
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Chat Analytics
Included:
Chat volume:
Monitor chat volume to identify your busiest times and staff accordingly.
Small icon
Chat tagging:
Add custom tags to your chats for transcript sorting and analysis.
Small icon
Visitor history:
Review prior interactions with visitors from within the chat console.
Small icon
Emailed reports:
Receive daily, weekly, or monthly summaries of data in your inbox.
Small icon
Google Analytics:
Automatically add chat events to your Google Analytics dashboard.
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Transcript archives:
Review, search, and filter complete transcripts of all you chats.
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Team Management
Included:
Groups:
Create agent groups to route chats by department, specialty, and more.
Small icon
Conversation limit:
Improve service by limiting the number of chats per agent.
Small icon
Activity monitoring:
View chat volume, agent activity, and other metrics in real-time.
Small icon
Agent performance reports:
View agent availability, response times, and ratings.
Small icon
Customer satisfaction survey:
Ask visitors to rate their service when a chat ends.
Small icon
Pre-chat survey:
Ask questions or request contact details before starting a chat.
Small icon
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Automation
Included:
Chat routing:
Automatically assign chats based on visitor details.
Small icon
Proactive chat:
Initiate a chat when a visitor meets your specified criteria.
Small icon
Canned responses:
Speed up chat with keyboard shortcuts for frequently-used messages.
Small icon
Visitor targeting:
Automate messages and chatbox behavior based on visitor details.
Small icon
Automatic greeter:
Greet visitors with an automated chat message.
Small icon
Offline contact form:
Offer a custom contact form when chat is offline.
Small icon
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Customization
Included:
API:
Control the chatbox appearance and behavior through Olark's JavaScript API.
Small icon
Custom logo:
Attach your company logo to your chatbox, or choose another custom image.
Small icon
Chat box theme:
Customize your chatbox colors, shape, and more to match your brand.
Small icon
Unlimited domains:
Add your chatbox to multiple websites, or to subdomains.
Small icon
Language selection:
Set your chatbox and chat console to your preferred language.
Small icon
Right to left support:
Customize your chatbox to support right-to-left languages.
Small icon
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Security
Included:
GDPR consent:
Add pre-chat visitor consent options to your chatbox.
Small icon
Data redaction:
Automatically redact a visitor data from transcripts.
Small icon
Data encryption:
All Olark data is stored with AES symmetric encryption.
Small icon
Troll block: IP ban:
Hide the chatbox from specified IP addresses and block trolls.
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Integrations
Included:
Slack
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Hubspot
Small icon
Magento
Small icon
Zendesk
Small icon
Webhooks
Small icon
Helpscout
Small icon
Mailchimp
Small icon
Wordpress
Small icon
Salesforce
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BigCommerce
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PowerUps
Pay monthly:
Cobrowsing:
View, annotate, and control your visitor's screen.
$99
Non-branded chat box:
Remove 'Powered by Olark' branding from you chatbox.
$59
Live chat translation:
Automatically translate messages in 100+ languages.
$29
Visitor insights: Social:
Collect visitor data from public websites & social profiles.
$59
Visitor insights: Social & Professional:
Collect visitor data from business websites & social profiles.
$99
Photograph of people working at a desk

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You might be wondering…

How much do PowerUps cost?
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PowerUps are optional add-on features that are priced individually from $29 to $99 per month. You can add a PowerUp to any account — the price does not change based on your team size or type of plan.
PowerUps are optional add-on features that are priced individually from $29 to $99 per month. You can add a PowerUp to any account — the price does not change based on your team size or type of plan.
Do I have to sign a contract?
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That's up to you! You can pay month-to-month and cancel at any time, or you can purchase a 1 or 2 year subscription plan. Subscriptions cost less than a month-to-month plan, and are paid in full when you sign up.
That's up to you! You can pay month-to-month and cancel at any time, or you can purchase a 1 or 2 year subscription plan. Subscriptions cost less than a month-to-month plan, and are paid in full when you sign up.
Can I install Olark on more than one website?
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Yes! You can add Olark to as many domains and subdomains as you want, and manage chats across all domains from one account — there is no price increase for installing Olark on more than one domain.
Yes! You can add Olark to as many domains and subdomains as you want, and manage chats across all domains from one account — there is no price increase for installing Olark on more than one domain.
Does Olark have a free account?
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All accounts start on a free 14-day trial. At the end of your trial, you have the option to downgrade to a free account. The free account includes limited features, one agent, and a maximum of 20 chats per month.
All accounts start on a free 14-day trial. At the end of your trial, you have the option to downgrade to a free account. The free account includes limited features, one agent, and a maximum of 20 chats per month.
Does Olark have administrator accounts?
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Olark has two role permission levels: agents with basic access and agents with administrative access. Role permission options are in account settings — there is no price difference based on role permission.
Olark has two role permission levels: agents with basic access and agents with administrative access. Role permission options are in account settings — there is no price difference based on role permission.
Does Olark answer chats for me?
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No — we provide the tools that your agents use to chat with visitors on your website.
No — we provide the tools that your agents use to chat with visitors on your website.

Ready to try Olark on your website?

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