Groups
Create agent groups to route chats by department, specialty, and more.
Conversation limit
Improve service by limiting the number of chats per agent.
Activity monitoring
View chat volume, agent activity, and other metrics in real-time.
Agent performance reports
View agent availability, response times, and ratings.
Customer satisfaction survey
Ask visitors to rate their service when a chat ends.
Pre-chat survey
Ask questions or request contact details before starting a chat.