With the Olark live chat and Desk.com integration, your customer support team can easily turn any chat conversation into an actionable ticket. Within Desk.com, these tickets are centralized alongside other customer interactions, like email, or attached to existing customer records. This makes it easy for your support team to assign ownership of each ticket and follow-up as needed.
During any Olark chat as an operator, type
!case and hit enter.
We’ll create a case in Desk with your chat attached. Voila!
Olark brings the power of customer information to your fingertips in real-time conversations.