Olark - Desk Integration

Customer service software for small businesses - tap the power of Olark live chat and Desk.com helpdesk ticket tracking.

Connect Desk

This integration requires a paid plan for Olark and Desk.

Help Customers Faster - Offer Human Support

With the Olark live chat and Desk.com integration, your customer support team can easily turn any chat conversation into an actionable ticket. Within Desk.com, these tickets are centralized alongside other customer interactions, like email, or attached to existing customer records. This makes it easy for your support team to assign ownership of each ticket and follow-up as needed.

Make Your Business Human with Live Chat

Olark Live Chat

If your small business needs a simple, powerful website chat widget, then Olark is right for you. It only takes minutes to add our intuitive live chat software to your website. Once installed, Olark makes it easy to talk more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.

How it works

Step 1

During any Olark chat as an agent, type !desk and hit enter.

illustration of how the integration works, step one

Step 2

We’ll create a case in Desk with your chat attached. Voila!

illustration of how the integration works, step two

Are you an existing Olark customer?

Not an Olark or a Salesforce customer?

Sign up for Olark Sign up for Desk

This integration is free for users on a paid Olark and Desk accounts.