12,000+ businesses since 2009. Here's what a few of them did with an AI agent working their funnel.
Connects B2B filtration customers to product experts with PhDs — building trusted advisor relationships in 125+ countries.
“We want our customers to look to us as a resource in the filtration world. They can chat with an expert online and identify the best product for their needs.” Cesar Luna, Customer Service Manager
Uses Olark and Salesforce to streamline ecommerce sales and support for off-highway drive train components across North America.
“There has been steady growth in our e-commerce sales month over month and a good deal of that growth can be directly attributed to the use of Olark live chat.” Austin Barlow, Business Development Manager
A Toronto packaging retailer using Olark live chat and AI to scale customer service for 50,000+ customers without growing team size.
“Don't be overwhelmed by the idea of jumping into chat and the automated bot world. AI was just simple and easy, not intimidating.” Lauren Rotman, Director of E-Commerce
Australia-based vocational education provider using Olark to proactively engage website visitors and convert them into enrolled learners.
“Olark has become an integral part of our marketing. It provides a major linchpin between all of the activities designed to get them onto our website and talking to us.” Harold Baldry, Owner, HBA Learning Centres
Wisconsin technical college using Olark across recruitment and student services — now one of their most popular communication channels.
“Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay on a consistently upward application trajectory, it consistently helps reduce the day-to-day strain on our recruitment department.” Joshua Myers, Full-Stack Web Developer
Florida sports academy using Olark to proactively engage campers and parents — live chat is their highest-volume contact channel in peak season.
“We usually find that Olark chats have a high qualification rate. They'll be a hotter lead.” Austin Fetzer, Camp Outreach Manager
Online construction and design training marketplace using Olark to scale customer service with a team of nine serving 20,000+ students.
“Overall, we love Olark and have been really pleased with the functionality and the updates you do. No complaints. Thank you for a great product!” Nikki Roth, Vice President and Director of Operations
Psychology and public policy university using Olark and Salesforce to qualify admissions leads across Chicago, Vancouver, and online campuses.
“In general, enrollment's been up at our university at a time where higher ed has been struggling. We've been really happy with the types of leads we've been getting from Olark.” Alie Kiral, Admissions Engagement Manager
Global Integrated Risk Management software provider delivering 24/7/365 customer care with personalized, instant support via Olark.
“The value that Olark is bringing to Sphera is centered around the delight of our customers. Through our use of Olark, we have been able to make working with us, contacting us, easier.” Joni McHugh, Vice President, Customer Care
ERP software provider for the fenestration industry using Olark on WordPress to engage B2B prospects and capture high-value leads.
“All of our trade shows and industry events were moved to virtual platforms because of COVID-19. Because we had Olark live chat, it was very quick and easy for a visitor to ask a question.” Samantha Hudeck, Manager of Administrative Services
Maine sleepaway camp using Olark for 5+ years to connect with prospective families and lower barriers in the enrollment process.
“Every step is a barrier to a sale. If I can message a prospective customer and get their name and email address, I don't have to worry if they're going to fill out a form.” Steven Bernstein, Owner and Director
Vancouver's 311 contact center uses Olark to serve citizens faster — live chat now handles 10% of daily call volume and growing.
“Olark has truly become a big success story for us. Chat has gotten to the point now where we have people specifically scheduled to chat — no matter how bad the phones get, the chat people have to get left alone.” Winson Tang, Team Manager, 311 Contact Center
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Yes we used AI to make this site… but also HUMANS — and as human who always wrote with ellipses and em dashes — I’m not gonna let AI take them away from me. ~Roland