Hubspot integration guide
There are two different ways to integrate Olark and HubSpot: You can put Olark’s chatbox on your HubSpot-hosted website, or send Olark chat transcript info to HubSpot’s contacts on their timeline.
To send transcript info to HubSpot:
Login to Olark and visit the HubSpot configuration page in our Integrations section.
Click the Authenticate button and you’ll be redirected to HubSpot. If you’re not already logged in, enter your username and password to login to HubSpot. You’ll then be redirected back to Olark with an active connection to HubSpot.
Congrats! You’re now ready to send transcripts to your HubSpot account. You can have them sent automatically or use the
!casecommand while in chat to create cases individually.
Fields we send with with the transcript to HubSpot:
- Agent name
- Referral URL
- Transcript URL
- Visitor email
- First page URL
- Transcript Tags
To place an Olark chatbox on your HubSpot-hosted website:
Copy the Olark install code from your Install page.
Save your changes and you’re ready to chat! You should see the Olark chatbox displaying on your HubSpot pages. You can chat with your visitors using the Olark chat console or connect your chat client to Olark.
When using Hubspot Marketing, if you want to trigger on activities created by the Olark Hubspot integration for your workflow, you can use the following enrollment criteria: