Add a friendly avatar showing off the human side of your chat agent, to help engage visitors in a conversation with one of your experts.

Be sure not to use a generic image of a headset girl that isn’t representative of your own agents. That only suggests to visitors that they may be speaking to a robot, or an outsourced team member.

  1. Go to your Agent profile page.
  2. Click on Choose File and pick the saved image from your computer.

    Note: The image you upload needs to be exactly 100px by 100px.

  3. Check the Show Agent Photo in Chat box

  4. Hit save, and that is it!


Olark configuration options are linked to the session cookies we give you when you visit your website, so you’ll probably need to clear your cookies and browser cache to see your changes.

The avatar will show when your agent first replies to a customer.


What about the avatars visitors have?

Good question! When you use, you may notice that some visitors have avatars. Those are loaded automatically for visitors who have Gravatar accounts.

It is not possible to change or update avatars for visitors, because Gravatar is a third party service.