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Let visitors see you! Add a Profile Picture

How to add an agent picture

  1. From the admin interface, click on the kebab menu in the lower left corner and choose User Settings
  2. Under Agent Photo, click on Choose Image and pick the saved image from your computer.
  3. Hit save, and that is it!

What about the avatars visitors have?

Good question! You may notice that some visitors have avatars. Those are loaded automatically for visitors who have Gravatar accounts. It is not possible to change or update avatars for visitors because Gravatar is a third-party service.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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