Using Olark's original AI? It might be time for an upgrade.

The latest Olark AI gives you smarter conversations and more control. It asks follow-up questions, knows when and where your visitors are, and fits exactly how your business works.

Talk to your CSM See what's new

Make it truly yours

Set its identity, brand voice, and guardrails
Decide what it says, when, and what to share
Edit anytime through the Olark MCP server, with an in-app editor coming soon

Answers that get it right

Asks clarifying questions for better answers
Naturally asks follow-up questions when needed
Shares source links so visitors can get more details

Now chatting...

How long does shipping take?

Olark AIHappy to check. Where are we shipping to?

Toronto

Olark AIOrders to Canada usually arrive in 3–5 business days, and you'll get tracking by email when it ships.Source: Shipping & delivery ↗

Knows where and when

Knows which page a visitor is on, so you can tailor messages by page
Knows the date and your hours, for open/closed and seasonal messages

WHAT OLARK AI KNOWS

PageVisitor is on /returns

DateSaturday, Dec 20 · holiday shipping cutoff tomorrow

HoursTeam is offline · back Monday 9am

Olark AI"Holiday orders can be returned until Jan 31. Our team's back Monday, but I can start your return now."

Forms that fit the conversation

Show forms anywhere in the chat, not just at the start
Use dropdowns, radio buttons, or one combined form
Collect exactly the visitor details you want

Now chatting...

Hi, what is the flow rate for the Hydrablast 5000 pump?

Leo · AI Agent: It’s 45 GPM at 150 PSI. I can get the full spec sheet and wiring guide over to you. Just let me know where to send it:

Get Spec Sheet

Your Name

Email address

Receive Specs

Leo · AI Agent: Thanks, Dave! I’ve passed this on to our team to review and get the spec sheet out to you right away.

Message our team directly↑

Engage at the right moment

Trigger a greeting on pages viewed, return visits, scroll depth, or time on site
Match your opener to the ad or campaign that brought them in

Learn from every conversation

New transcripts dashboard with export to your favorite AI tool
Ask Claude, ChatGPT, or Copilot about your chat data through the Olark MCP server

Olark transcripts dashboard filtering conversations by Lead, Sales, Demo Request, and other tags — The transcripts dashboard

Claude answering a question about deal stages using Olark chat data through the MCP server, with a meeting conversion chart — Asking Claude about chat data over MCP

Run an online store or site search tool?

The latest Olark AI can connect to platforms like BigCommerce, WooCommerce, Magento, Shopify, and Algolia to answer with real-time product, price, and inventory details. Ask us what's possible for your site.

BigCommerceWooCommerceMagentoShopifyAlgolia

Plus, everything you count on today

Unlimited AI conversations

No usage caps or overages.

Human-first or AI-first

Still runs the way you choose, like today. Your team steps into the same conversation whenever they're needed.

Real human support

Get stuck and you'll talk to a real person on our team.

Ready to see the latest Olark AI on your site?

Your Customer Success Manager will walk through what an upgrade looks like for your team and help you get set up.

Talk to your CSM