Full-featured live chat starting at
$29 per month
$29/month per seat gets you all our awesome Olark features, regardless of your plan size. Discounts for annual subscriptions. A la carte PowerUps when you need 'em. What could be better?
Free trial, please!👋 Looking for enterprise-level support? We've got that too: take a look at Olark Pro, our plan that's perfect for higher ed, government, or anyone looking for custom contracts and concierge support.
You bet we've got features
Something for everyone
We value simplicity at Olark and it shows in our plans. Our standard plan - our most popular - allows for individuals and teams to customize their subscription duration and still reap the benefits of all our core features, regardless of team size.
For our Pro users, we also provide custom contract terms, access to our Chatbot Copilot, concierge support, and more.
Ask us about Pro- Unlimited chat history
- Customizable chatbox
- Data security
- Advanced reporting
- Advanced privacy features
- Realtime reporting
- Agent groups
- Targeted chat
- Integrations
- ...plus enterprise-level features with Olark Pro!
Olark empowers organizations like yours
Any size team.
All the features you need.
With Olark, you get access to the same core live chat features regardless of the size of your plan. Want to super-power your plan? Try Olark Pro with Chatbot Copilot, or pick and choose from our à la carte PowerUps.
Chat tools
File sharing
Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Chat transfers
Reassign chats to deliver consistent service and efficient solutions.
Visitor details
View visitor name, location, and more while you chat.
Chat notifications
Receive desktop notifications for new chat messages.
Visitor page tracking
Track the URL of visitors as they move through your site.
Chat Analytics
Chat volume
Monitor chat volume to identify your busiest times and staff accordingly.
Chat tagging
Add custom tags to your chats for transcript sorting and analysis.
Visitor history
Review prior interactions with visitors from within the chat console.
Emailed reports
Receive daily, weekly, or monthly summaries of data in your inbox.
Google Analytics
Automatically add chat events to your Google Analytics dashboard.
Transcript archives
Review, search, and filter complete transcripts of all you chats.
Team Management
Groups
Create agent groups to route chats by department, specialty, and more.
Conversation limit
Improve service by limiting the number of chats per agent.
Activity monitoring
View chat volume, agent activity, and other metrics in real-time.
Agent performance reports
View agent availability, response times, and ratings.
Customer satisfaction survey
Ask visitors to rate their service when a chat ends.
Pre-chat survey
Ask questions or request contact details before starting a chat.
Automation
Chat routing
Automatically assign chats based on visitor details.
Proactive chat
Initiate a chat when a visitor meets your specified criteria.
Canned responses
Speed up chat with keyboard shortcuts for frequently-used messages.
Visitor targeting
Automate messages and chatbox behavior based on visitor details.
Automatic greeter
Greet visitors with an automated chat message.
Offline contact form
Offer a custom contact form when chat is offline.
Customization
API
Control the chatbox appearance and behavior through Olark's JavaScript API.
Custom logo
Attach your company logo to your chatbox, or choose another custom image.
Chat box theme
Customize your chatbox colors, shape, and more to match your brand.
Unlimited domains
Add your chatbox to multiple websites, or to subdomains.
Language selection
Set your chatbox and chat console to your preferred language.
Right to left support
Customize your chatbox to support right-to-left languages.
Security
GDPR consent
Add pre-chat visitor consent options to your chatbox.
Data redaction
Automatically redact a visitor data from transcripts.
Data encryption
All Olark data is stored with AES symmetric encryption.
Troll block: IP ban
Hide the chatbox from specified IP addresses and block trolls.
Integrations
Slack
Hubspot
Magento
Zendesk
Webhooks
Helpscout
Mailchimp
Wordpress
Salesforce
BigCommerce
PowerUps
Cobrowsing
$99/mo
View, annotate, and control your visitor's screen.
Non-branded chat box
$59/mo
Remove 'Powered by Olark' branding from you chatbox.
Live chat translation
$29/mo
Automatically translate messages in 100+ languages.
Visitor insights: Social
$59/mo
Collect visitor data from public websites & social profiles.
Visitor insights: Social & Professional
$99/mo
Collect visitor data from business websites & social profiles.
Chat tools
Included:
File sharing:
Send and receive JPG, JPEG, PNG, GIF, PDF and TXT files via the chatbox.
Chat transfers:
Reassign chats to deliver consistent service and efficient solutions.
Visitor details:
View visitor name, location, and more while you chat.
Chat notifications:
Receive desktop notifications for new chat messages.
Visitor page tracking:
Track the URL of visitors as they move through your site.
Chat Analytics
Included:
Chat volume:
Monitor chat volume to identify your busiest times and staff accordingly.
Chat tagging:
Add custom tags to your chats for transcript sorting and analysis.
Visitor history:
Review prior interactions with visitors from within the chat console.
Emailed reports:
Receive daily, weekly, or monthly summaries of data in your inbox.
Google Analytics:
Automatically add chat events to your Google Analytics dashboard.
Transcript archives:
Review, search, and filter complete transcripts of all you chats.
Team Management
Included:
Groups:
Create agent groups to route chats by department, specialty, and more.
Conversation limit:
Improve service by limiting the number of chats per agent.
Activity monitoring:
View chat volume, agent activity, and other metrics in real-time.
Agent performance reports:
View agent availability, response times, and ratings.
Customer satisfaction survey:
Ask visitors to rate their service when a chat ends.
Pre-chat survey:
Ask questions or request contact details before starting a chat.
Automation
Included:
Chat routing:
Automatically assign chats based on visitor details.
Proactive chat:
Initiate a chat when a visitor meets your specified criteria.
Canned responses:
Speed up chat with keyboard shortcuts for frequently-used messages.
Visitor targeting:
Automate messages and chatbox behavior based on visitor details.
Automatic greeter:
Greet visitors with an automated chat message.
Offline contact form:
Offer a custom contact form when chat is offline.
Customization
Included:
API:
Control the chatbox appearance and behavior through Olark's JavaScript API.
Custom logo:
Attach your company logo to your chatbox, or choose another custom image.
Chat box theme:
Customize your chatbox colors, shape, and more to match your brand.
Unlimited domains:
Add your chatbox to multiple websites, or to subdomains.
Language selection:
Set your chatbox and chat console to your preferred language.
Right to left support:
Customize your chatbox to support right-to-left languages.
Security
Included:
GDPR consent:
Add pre-chat visitor consent options to your chatbox.
Data redaction:
Automatically redact a visitor data from transcripts.
Data encryption:
All Olark data is stored with AES symmetric encryption.
Troll block: IP ban:
Hide the chatbox from specified IP addresses and block trolls.
Integrations
Included:
Slack
Hubspot
Magento
Zendesk
Webhooks
Helpscout
Mailchimp
Wordpress
Salesforce
BigCommerce
PowerUps
Pay monthly:
Cobrowsing:
View, annotate, and control your visitor's screen.
$99
Non-branded chat box:
Remove 'Powered by Olark' branding from you chatbox.
$59
Live chat translation:
Automatically translate messages in 100+ languages.
$29
Visitor insights: Social:
Collect visitor data from public websites & social profiles.
$59
Visitor insights: Social & Professional:
Collect visitor data from business websites & social profiles.
$99
You might be wondering…
How much do PowerUps cost?
PowerUps are optional add-on features that are priced individually from $29 to $99 per month. You can add a PowerUp to any account — the price does not change based on your team size or type of plan.
PowerUps are optional add-on features that are priced individually from $29 to $99 per month. You can add a PowerUp to any account — the price does not change based on your team size or type of plan.
Do I have to sign a contract?
That's up to you! You can pay month-to-month and cancel at any time, or you can purchase a 1 or 2 year subscription plan. Subscriptions cost less than a month-to-month plan, and are paid in full when you sign up.
For our regular plan, that's up to you! You can pay month-to-month and cancel at any time, or you can purchase a 1 or 2 year subscription plan. Subscriptions cost less than a month-to-month plan, and are paid in full when you sign up. Our Pro plan includes enterprise-level features that let you set custom contract terms.
Can I install Olark on more than one website?
Yes! You can add Olark to as many domains and subdomains as you want, and manage chats across all domains from one account — there is no price increase for installing Olark on more than one domain.
Yes! You can add Olark to as many domains and subdomains as you want, and manage chats across all domains from one account — there is no price increase for installing Olark on more than one domain.
Does Olark have a free account?
All accounts start on a free 14-day trial. At the end of your trial, you have the option to downgrade to a free account. The free account includes limited features, one agent, and a maximum of 20 chats per month.
All accounts start on a free 14-day trial. At the end of your trial, you have the option to downgrade to a free account. The free account includes limited features, one agent, and a maximum of 20 chats per month.
Does Olark have administrator accounts?
Olark has two role permission levels: agents with basic access and agents with administrative access. Role permission options are in account settings — there is no price difference based on role permission.
Olark has two role permission levels: agents with basic access and agents with administrative access. Role permission options are in account settings — there is no price difference based on role permission.
Does Olark answer chats for me?
No — we provide the tools that your agents use to chat with visitors on your website.
No — we provide the tools that your agents use to chat with visitors on your website.