Help / account
We offer different seat types within the Olark account: Account Owner, Admin or Agent.
All user types, whether account owner, administrator or agent, have the ability to chat and therefore count towards your total seat amount. While we don’t offer a monitoring-only type of user/seat, there are specific features and unique privileges assigned to various user types! Below, you’ll see which seats have access to which features:
|Reporting & Activity||✅||✅||Self Only|
|Chat Ratings||✅||✅||Self Only|
|Manage/Edit Users & Groups||✅||✅||Self Only|
|Manage Shortcuts||✅||✅||Self Only|
|Create/Manage Automation Rules||✅||✅||✖️|
|Transcript Metadata CSV Export||✅||✅||✖️|
|Manage Billing/Payment Info||✅||✅||✖️|
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