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Uploading Files (Olark Classic)

NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here.

Upload Setting

Visitors can upload files from the chatbox, which will be displayed to an agent. File Upload is enabled by default, and the feature can be disabled in the Setup section of your dashboard.

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Visitor file uploads

The File Upload button only appears when both the agent and the visitor have sent a message to one another.

A visitor can click the File Upload icon to select a file from their desktop, tablet, or mobile device. Files are shown as a preview before sending. Visitors can optionally include a message when sending a file.



Images will be displayed in the conversation while other supported file types will show as a preview link. If an agent doesn't want images to expand, they can disable "Auto expand images" in the Preferences section of

Chat console option to disable link expansion

File Upload whitelists the JPG, JPEG, PNG, GIF, PDF and TXT file extensions up to 50mb. Once files are processed, they will be available to account users for 90 days. Links to files will be available to visitors for one hour.

Agent file uploads

Chat operators can also upload files from the chat console which will then be displayed to the visitor. Chat operators can click on the 3 vertical dots within the chat box to access agent file uploading. This feature is available to all agents and cannot be disabled.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
Max file size 10MB.
Upload failed. Max size for files is 10 MB.
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