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Password recovery

It happens to the best of us.

Reset Instructions

It's really easy to reset your password with Olark, just go to our password reset page.

Enter your the email address you used to sign up and we'll send you a link to reset your password. Click the link in the email you receive and you'll be prompted to choose a new password.


Using non-standard latin characters (for example ö, å, ä) to create a password is initially accepted but results in an incorrect password error when actually logging in. We recommend that you avoid those characters. If you used them, please use the reset link above to reset your password.

The billing email address on the account can be and often is different from your agent login email. If you try to reset your password using your billing email address, you will receive an email stating no account is associated with the address.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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