You can link Olark with your Freshdesk CRM software. All you need to do is follow this quick guide to have your chat transcripts and offline messages sent to Freshdesk.

Important:
This integration works with the following Freshdesk plans: Sprout, Blossom, Garden and Estate.

  1. Go to your Online Settings Page.
  2. Enter your email in the Transcripts section, and be sure to check the box for Email a copy of each transcript to.
  3. Go to our Offline Settings Page, and input the same Freshdesk email address under Send to email.

You can send yourself an offline message or have a chat conversation to check whether your new setup is working.