Freshdesk integration guide

NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to [email protected] for help with setting up your integration.

You can link Olark with your Freshdesk CRM software. All you need to do is follow this quick guide to have your chat transcripts and offline messages sent to Freshdesk.

Supported Freshdesk plans

Important:
This integration works with the following Freshdesk plans: Sprout, Blossom, Garden and Estate.

Setup steps

1. Go to your Behavior settings page.
2. Enter your Freshdesk email address in the Follow-ups and Transcripts fields.

Testing

You can send yourself an offline message or have a chat conversation to check whether your new setup is working.