Staff smarter, answer more
AI Connector lets
Claude,
ChatGPT,
Copilot
or any 
MCP client
read every chat transcript, right next to your helpdesk.
Imani runs support for a company that makes lab freezers with connected temperature monitors. Ratings fell in October, quarterly reviews with customers start in two weeks, and average response times look fine.
Our chat ratings dropped in October and quarterly reviews with customers start in two weeks. Response times look fine. What happened?
ChatGPT breaks the ratings down by time of day. The average hides it: evening chats waited almost four minutes after a schedule change left one person covering them.
Does engineering know about this?
Most unhappy chats were about one false sensor alarm. Jira shows engineering knows the bug, and an engineer already posted a workaround support never saw.
Make me a one-page summary for review prep: what happened, which customers were affected and what we’re doing.
ChatGPT pulls it into one page for review prep: what happened, which customers were affected, and what’s being done.
The upshot: Two weeks before the reviews, Imani knows why ratings fell, and account owners can raise it before customers do.
Tomas runs support for small-business payroll software. Every January, year-end tax forms bring a rush. Chats are in Olark and email tickets are in Zendesk, so nobody can see what’s actually driving the volume.
I want to get through January without hiring temps, but chats are in Olark and email is in Zendesk, so I can’t see what’s driving volume. Start with chat: how busy was last January?
The chats alone show the size of it: last January was 2.4 times a normal month.
Yes, pull in Zendesk. What were people actually asking about?
With Zendesk tickets added, the pattern is clear: five questions made up 58% of all January contacts.
An employee’s W-2 has the wrong address. How do we fix it?
Tomas has ChatGPT teach a draft chatbot the year-end checklist, then tests it with that question on the website. It walks through the fix step by step.
The upshot: Now Tomas can see what drives January, and the new chatbot answers the top questions before the rush. The first three alone were 846 chats last January.
Marketers and sales managers have stories too. Read how they fix what stops buyers and catch the leads their CRM missed.
The people, companies and numbers here are made up. The problems, sadly, are not.
Start a free trial, and
connect your AI on day one
Free · one minute · no credit card.