NEW
Real-time Tags & Alerts
Use Olark Real-time Tags & Alerts to tag chats and notify agents, email or Slack when a visitor asks for a quote, a person or a refund, mid-conversation.
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Search our guides and the JavaScript API.
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Getting startedFirst chats, notifications, transcripts and reports
InstallationAdd Olark to your website, CMS or store
Setup & settingsChat box display, AI Assistants, agents, security and privacy
IntegrationsConnect your CRM, help desk, Slack and more
Using the new OlarkChat console, routing, tags, shortcuts and the desktop app
Billing & accountPlans, payments, receipts and refunds
Still on Olark Classic? Browse Olark Classic articles
What's new in Help
NEW
Ai Assistant Follow-up Emails
See when the Olark Ai Assistant (Aiden) emails your team to follow up with a visitor who wanted a human, and when no follow-up email is sent.
NEW
Connect Olark to your AI assistant with the Olark MCP server
Connect AI assistants to Olark with the Olark MCP server (beta) to analyze chat transcripts, spot trends, and create, review and publish Olark AI bots.
UPDATED
Using Olark Tags
Label Olark chats with the !tag command to make transcripts easier to search and filter. Covers adding multiple tags and the rules for using them.
UPDATED
Updating to the New Olark - FAQ
Answers for teams moving to the New Olark: no extra cost, settings carry over, and a tour of the new dashboard, Behavior, Agent Tools and Integrations.
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