Recent Discussions

• Do i have to turn off Greeter mode to get targeted...
  
  0 Comments | bluscenes | Updated May 18 10:47PM
• command list
  
  3 Comments | crolfe93 | Updated May 09 02:35PM
• What other commands would you like to see us add?
• Adding a GA Goal to Olark
  
  0 Comments | jamesc | Updated Feb 27 05:11AM
• GoogleApps Integration no found
  
  1 Comment | rgserapio | Updated Feb 23 07:07AM
• http://help.olark.com/customer/portal/articles/311829-google-analytics-integration-and-info
  
  Is the proper link. Sorry about that.
• Bounce rate
  
  2 Comments | designconscious | Updated Feb 22 03:50PM
• ?
• settings system.path on IE 9 seems to cause an err...
  
  0 Comments | voidfiles.gmail.com | Updated May 07 05:24PM
• Serious Lag Time & Can't Keep Connection
  
  1 Comment | SidneyR | Updated May 01 02:30PM
• This requires more investigation. Could you please create a support ticket for this issue at support@olark.com. include your account email and webiste URL where Olark is installed so we can check out what's going on for you.
  
  BT
• should set a box-sizing instead of inheriting
  
  1 Comment | ianstormtaylor | Updated Apr 11 03:13PM
• edit: "inheriting" in the title should be "assuming", since box-sizing isn't inheritable
• Olark box not showing on firefox 10
  
  1 Comment | raydeck | Updated Feb 20 09:31AM
• What's your site URL so we can check it out?
• Change in the Behavior & Text section not reflecte...
  
  1 Comment | luiscorreadalmeida | Updated Feb 17 06:47PM
• Site URL so we can check it out? Being on the free plan has no bearing on this. It's not in any documentation because it is not a known bug. Let me have your site URL so i can see what you're seeing and take a look at your account configuration.
  
  Bill T
• Canned responses in live chat -- pro and con
  
  4 Comments | bill_t | Updated Mar 26 04:57AM
• I agree with kganders. Our sales team would love to have canned responses for some of our pricing information.
  
  I'll have to look into 3rd party freeware that bill_t mentions to see if we can figure something out for them to use for now.
• Any good tricks for increasing user engagement?
  
  1 Comment | nathanb | Updated Apr 14 03:45AM
• There is a good extension (in the rules section), where in if a user has been browsing for quite a few no. of pages, then the chat box initiates itself with your set custom message.
  
  Plus we have been experimenting with the looks of the chat box, the black smooth one (with the rounded edges ... glass i think) which is the one thats on olark.com as well works the best.
• Require Name And Email
  
  2 Comments | mypilotstore | Updated May 14 05:09PM
• How would you feel about just disabling the email field?
• Round Robin of awesomeness
  
  1 Comment | karalyn3 | Updated May 01 02:29PM
• Nice ideas, thanks Karalyn. I particularly like the group aspects of round robin or catch-all.
  
  not sure I understand the use case for #3
  
  Thanks for sharing, I'll make sure these ideas get to the product team.
  
  BT
• Pop Outs Sent to All Groups Fix
  
  5 Comments | psaczkowski | Updated Feb 27 08:30AM
• Hi Bill,
  
  I tested it and it looks like pop outs are still going to all groups. Do I need to update anything?
  
  P
• Sharing files in the Chat box
  
  1 Comment | bill_t | Updated Apr 25 11:38AM
• Agree
• Love this integration of Olark into a good looking...
  
  1 Comment | entrio | Updated Feb 16 03:40PM
• I agree.. I always like a clean look and click to chat button. Thanks for posting this.
• Olark Showcase of coolio sites
  
  1 Comment | bill_t | Updated Feb 15 07:33PM
• I love this one I found today during a live chat. A nice little custom hack to have the chat box slide out fro the side:
  
  http://boldearth.com/
• Automatic Response
  
  1 Comment | collegecratez | Updated May 17 03:31PM
• You can put greeting messages to help initiate chat by using our Greeter function (olark.com account dashboard) or the Targeted chat rules of engagement utility. But no, not an automatic response to visitor's chat. No bot stuff.
• custom instant messaging functionality
  
  0 Comments | aaleach | Updated Apr 28 10:36AM
• Color !!
  
  2 Comments | khaled321 | Updated May 01 02:34PM
• dude, thanks. you are the awesome!!
• can i add some html link or text at the bottom of ...
  
  1 Comment | amarinder | Updated May 01 02:24PM
• You can add text and html into the messaging fields (greeting, offline message, etc...) but not onto the chatbox itself by the "powered by Olark" branding
• New help portal and community
  
  0 Comments | bill_t | Updated Feb 11 07:40AM
• Webhooks
  
  2 Comments | pacifictradewinds | Updated May 09 02:01PM
• Yeah, first off the chat has to finish(e.g. closing the browser) and 4 minutes is an average time for the transcripts to be ported.
• Integrating with our helpdesk
  
  1 Comment | f.collini | Updated Mar 30 05:30PM
• Here's a list of CRM platforms we have integrations in place for: http://www.olark.com/customer/portal/articles/309946-can-i-have-a-complete-list-of-crm-platforms-that-olark-integrates-with-
  
  Search CRM in the search field up above to see more CRM related articles including using Webhooks to integrate with our non-supported CRM platforms.
  
  Bill T
• Facebook
  
  1 Comment | iCarbonsRosa | Updated Mar 21 05:20PM
• not at present, sorry.
• chat function
  
  1 Comment | olarkdemo | Updated Mar 21 02:40PM
• Are you trying to initiate chats from the demo account or from your own website?
  
  Bill T
• How many people waiting in line?
  
  1 Comment | harmonhall | Updated Mar 07 01:36PM
• nope, as we don't queue the chat requests. In normal mode all chats are open to all ops and in Round Robin, the chats get sent to each available operator one by one.
• Olark to Joomla 2.5
  
  1 Comment | escorpro | Updated Mar 28 10:05AM
• tutorial coming soon...
• Hiding Olark from non-US visitors
  
  2 Comments | FixitnowSamurai | Updated Mar 22 08:36PM
• Domo Bill!