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AI Assistants: Knowledge Sources and How Answers Work
Your Olark AI Assistant only searches the websites you specify. Add your knowledge, narrow it with behavior, and see what it does when it can't answer.
How can we help?
Search our guides and the JavaScript API.
Browse by topic
Not sure what to search for? Start with the area you're working on.
Getting startedFirst chats, notifications, transcripts and reports
InstallationAdd Olark to your website, CMS or store
Setup & settingsChat box display, AI Assistants, agents, security and privacy
IntegrationsConnect your CRM, help desk, Slack and more
Using the new OlarkChat console, routing, tags, shortcuts and the desktop app
Billing & accountPlans, payments, receipts and refunds
Still on Olark Classic? Browse Olark Classic articles
What's new in Help
NEW
Olark MCP server: security and privacy for IT teams
What the Olark MCP server can read and change, how sign-in works, the limits, how personal information is handled, and answers to common IT and security review questions.
NEW
Change the Primary Admin (Account Owner)
Transfer ownership of your Olark account to another active user from the Team Management page. The current owner becomes an admin.
UPDATED
How to Test and Train Ai Assistants: A Guide to Getting the Best Results
Spot check your Olark Ai Assistant in the previewer and give specific feedback so it answers better from your knowledge sources, with examples.
UPDATED
AI Assistants (Original Aiden)
Set up the original Aiden AI Assistant: add knowledge sources, write stock answers, set a persona, then preview, evaluate and enable the bot.
Didn't find it? Just ask us.
Chat with an Olarker Monday–Friday, 7am–4pm Pacific, or open a ticket and we'll reply the same working day.