Customizing the chat box text

You can replace the default Olark chat box text with whatever you like in any language, as well as adding localized text for multiple languages.

If you only need to support one language at a time, all of the chat text can be changed on your Behavior & Text settings page.
 

For multiple language support, you'll need to write some server-side code to decide which language to display. If you find yourself starting blankly at the screen having just read the words "server-side code", ask your web developer. Use any or all of the following Javascript API commands by inserting them after your existing Olark embed code

<script type="text/javascript">

    olark.configure("locale.welcome_title", "Click to Chat");
    olark.configure("locale.chatting_title", "Live Help: Now Chatting");
    olark.configure("locale.unavailable_title", "Live Help: Offline");
    olark.configure("locale.busy_title", "Live Help: Busy");
    olark.configure("locale.away_message", "Our live support feature is currently offline, Please try again later.");
    olark.configure("locale.loading_title", "Loading Olark...");
    olark.configure("locale.welcome_message", "Welcome to my website.  You can use this chat window to chat with me.");
    olark.configure("locale.busy_message", "All of our representatives are with other customers at this time. We will be with you shortly.");
    olark.configure("locale.chat_input_text", "Type here and hit  to chat");
    olark.configure("locale.name_input_text", " and type your Name");
    olark.configure("locale.email_input_text", " and type your Email");
    olark.configure("locale.offline_note_message", "We are offline, send us a message");
    olark.configure("locale.send_button_text", "Send");
    olark.configure("locale.offline_note_thankyou_text", "Thank you for your message.  We will get back to you as soon as we can.");
    olark.configure("locale.offline_note_error_text", "You must complete all fields and specify a valid email address");
    olark.configure("locale.offline_note_sending_text", "Sending...");
    olark.configure("locale.operator_is_typing_text", "is typing...");
    olark.configure("locale.operator_has_stopped_typing_text", "has stopped typing");
    olark.configure("locale.introduction_error_text", "Please leave a name and email address so we can contact you in case we get disconnected");
    olark.configure("locale.introduction_messages", "Welcome, just fill out some brief information and click "Start chat" to talk to us");
    olark.configure("locale.introduction_submit_button_text", "Start chat");
    olark.configure("locale.disabled_input_text_when_convo_has_ended", "chat ended, refresh for new chat");
    olark.configure("locale.disabled_panel_text_when_convo_has_ended", "This conversation has ended, but all you need to do is refresh the page to start a new one!");
    olark.configure("locale.name_input_text", "Pre-Chat Survey NAME");
    olark.configure("locale.phone_input_text", "Pre-Chat Survey PHONE");
    olark.configure("locale.email_input_text", "Pre-Chat Survey EMAIL");
    olark.configure("locale.send_button_text", "Pre-Chat Survey SENDBUTTON");

</script>

If you use our Greeter feature, you can also make translated versions of your welcome messages using this JavaScript code:

<script type="text/javascript">
    olark.configure("WelcomeAssist.welcome_messages", ["&iexcl;Bienvenidos a nuestro sitio!"]);
</script>

Don't forget to read our guide on support for right-to-left languages, such as Arabic & Hebrew.