Pricing you can understand

Most AI chat tools price by tokens and usage — you find out what it costs when the bill shows up. We don't do that. Trusted by 12,000+ businesses since 2009.

No token costs, ever Unlimited AI conversations Pay for agents, not usage
CHAT WITH PROSPECTS 24/7

Standard AI Website Agent

Powered by Aiden, Olark's latest AI engine
$400
/month · billed annually ($4,800/yr)
  • Answers unlimited visitor questions
  • Automatic FAQ & knowledge updates
  • Lead capture & qualification
  • Proactive engagement
  • White glove support and account management
  • No token limits, no overages
  • One human agent seat included
  • Additional human agents — +$29/agent/month
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Need even more?

Custom packages for power users & enterprise
  • Regional routing and multiple teams
  • Advanced integrations
  • Custom workflows
  • Custom SLAs
  • Legal reviews and side letters
  • SSO
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One product, sized to your team: the Standard AI Website Agent ($400/month, billed annually) includes unlimited AI conversations and one human agent seat. Need more people for live handoff? Add seats at +$29 each. Your AI doesn't cost more as traffic grows — only add seats when your team does.

Just want live chat with humans, no AI? Our classic live-chat-only plan is $29/agent/month — start free trial.

Why we don't charge by usage

Token pricing creates a bad incentive: the more your agent helps, the more you pay, so you start rationing your own success. We'd rather you point the agent at everything. One flat price covers the AI and your first human agent seat; add more seats at $29 each as your team grows — and your bill doesn't spike on your best traffic month.

More qualified leads Faster responses Happier customers Lower costs

Questions you're probably asking

What happens if we go over our conversation limit?
There isn't one. Once you turn on the AI agent, you get unlimited conversations: no overages, no surprise line items.
Do human agent seats cost extra?
One human agent seat is included with the Standard AI Website Agent ($400/month). Additional seats are +$29/agent/month. You pay for the AI once no matter how many seats you add — so you only expand the human side as your team actually grows. Two agents on AI = $429/month; three = $458/month, and so on.
Can we get live chat without the AI?
Yes — human-only live chat is $29/agent/month, the same product our customers have trusted since 2009. You can add the Standard AI Website Agent later without reinstalling anything.
Can we start small and upgrade?
Yes — start with human seats only, add the Standard AI Website Agent whenever you're ready, or go straight to Custom for volume needs. Free trial, no credit card required on the first two.
Couldn't we just build this ourselves with ChatGPT or an API?
You could build a chatbot that way. What you'd also be signing up to build and maintain: a pipeline that keeps the bot's knowledge synced to your site as it changes, qualification logic tied to your actual sales criteria, behavioral triggers (UTM source, return visits, time on page), and — the hard part — live handoff to a real person in the same conversation thread. Olark's agent trains on your site in about a minute and keeps itself updated. The DIY version is a standing engineering project, not a weekend build.
How is this different from other AI chat tools?
Olark's answer quality and proactive intelligence are best in class — see it in action on your own site, no signup required. And you get world-class support from a team that cares about your success and is always working to make the product better so you can be successful. We've been doing live chat since 2009 — the human side isn't bolted on; it's the thing we've always done, with AI now built in front of it.
Secure, reliable, easy to use Human support when you need it Straightforward pricing, no surprises

Try it before you pay for anything

Free · one minute · no credit card.

Or talk to sales