Following your customers around

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As Zach mentioned in his previous post, we rotate customer development every day among our team members.  This gives us plenty of “face time” with real customers, handling questions and issues over email, Twitter, Skype, and most of all chat.  With so many avenues to get in touch with customers, I love it when we… Read more »

Time-Effective Customer Interaction

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Talking with your customers is incredibly valuable, especially when you’re just getting started and every customer counts. But you want to get feedback in the right amount. Too little and you’re building a product in a vacuum, oblivious to what people actually need; too much and you don’t have any time left to build your… Read more »

Power Outage in Palo Alto

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We woke up no power today.  Apparently there was a small plane that knocked out high voltage lines for Palo Alto.  See the attached photos. Our hearts go out to those involved.