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Safari Notifications (Olark Classic)

If you are using a modern version of Safari, it is possible that the auto-play of sounds and video are disabled for you including the audible notifications for the Olark chatbox widget. You can fix this by following the steps below.

Enable browser sound notifications

  1. In Safari, navigate to chat.olark.com.
  2. Open the Safari Preferences and then click on the websites tab.
  3. Click on "Auto-Play" in the General section.
  4. Change it from "Stop Media with Sound" to "Allow all auto play."
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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