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Getting startedFirst chats, notifications, transcripts and reports InstallationAdd Olark to your website, CMS or store Setup & settingsChat box display, AI Assistants, agents, security and privacy IntegrationsConnect your CRM, help desk, Slack and more Using the new OlarkChat console, routing, tags, shortcuts and the desktop app Billing & accountPlans, payments, receipts and refunds

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What's new in Help

NEW
Copilot Setup Guide

Create an agent in Microsoft Copilot Studio, add Olark with OAuth 2.0, and search your chat transcripts.

NEW
Claude Setup Guide

Add Olark as a custom connector in Claude, sign in with your Olark account, and ask about your chat transcripts.

NEW
ChatGPT Setup Guide

An admin adds Olark as a custom MCP server in ChatGPT Business, Enterprise, or Edu. You then sign in and ask about your chats.

UPDATED
Using Olark Tags

Label Olark chats with the !tag command to make transcripts easier to search and filter. Covers adding multiple tags and the rules for using them.

UPDATED
Updating to the New Olark - FAQ

Answers for teams moving to the New Olark: no extra cost, settings carry over, and a tour of the new dashboard, Behavior, Agent Tools and Integrations.

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