Resources

Using Olark

The Olark Research Corner - April

The Olark Research Corner - April

Hi there! I'm Ben Schultz, Data Guru at Olark. Welcome to the new Olark Research Corner. In this new blog series, we’ll be giving our readers a peek into how people are using Olark. Since...

How Man Crates uses All Hands Support to handle PR hits

How Man Crates uses All Hands Support to handle PR hits

Let's be honest: guys can be tough to buy gifts for. San Francisco-based Man Crates is making it easier. As a popular destination for awesome gifts for men, Man Crates says 'no' to ugly...

Case Study: How CommitChange.org uses Olark for proactive chat

Case Study: How CommitChange.org uses Olark for proactive chat

How CommitChange.org is using Olark to proactively chat customers and convert sales CommitChange.org currently works with nonprofits looking to raise funds via crowd fundraising, event ticketing, or...

Let me escalate this to an engineer

Let me escalate this to an engineer

Raise your hand if a support agent has ever told you, “Let me escalate this to an engineer…” I think this is a risky tactic for the success of a customer relationship over time. I have an idea how...

Case Study: How Conspire used Olark after a big TechCrunch article

Case Study: How Conspire used Olark after a big TechCrunch article

Conspire used Olark to answer questions during a 100x traffic spike, and continues to use live chat to keep its massive (and growing) database up-to-date. Conspire is an intelligent networking...

Case Study: How SynapsePay is scaling with customer feedback

Case Study: How SynapsePay is scaling with customer feedback

As SynapsePay grows, its use of Olark live chat has grown with it. This cases study shows how... In late 2014, Memphis-based SynapsePay launched its platform that allows anyone with a bank account...

How Clever Greeters Increase Conversion Rates

How Clever Greeters Increase Conversion Rates

Today's post comes from Johnathan Dane of Disruptive Advertising. His company got some surprising results after experimenting with the Olark Greeter... Happy new year! If you're like me, you...

How to add Olark Live Chat to a video

How to add Olark Live Chat to a video

Today's post comes from Diego Torres-Palma at HapYak. HapYak has developed a technique for adding the Olark chat box to videos, so you can chat with customers inside of any video: (^press...

What to ask and how to ask it

What to ask and how to ask it

Here at Olark, you may have noticed we've implemented a new reporting system, which includes feedback on how visitors feel your operators are doing. We'll ask your visitors 4 questions:...

Sell More this Shopping Season: Customer Objections and Action

Sell More this Shopping Season: Customer Objections and Action

As the holiday shopping season is now upon us, I went to the Desk.com blog to share some insight on what parts of the purchasing process are most critical during the holiday shopping season. You can...

APIs for All: Explainer Videos, Diagnostic Checks, and More...

APIs for All: Explainer Videos, Diagnostic Checks, and More...

Huge thank you to Miha for allowing us to share this article, which originally appeared on his website breakthebit.org. The following is an example of how Olark API Documentation can enable you to...

Guest Post: Free Trial to Paid Plan

Guest Post: Free Trial to Paid Plan

Free Trial to Paid Plan How We Acquired a Customer in 30 minutes of Olark Chat ZapStitch is building a Cloud Data Integration platform. We automatically sync and transfer data between various cloud...

All your CRMs are belong to us with Webhooks

All your CRMs are belong to us with Webhooks

After reading about integrating live chat and CRM, you may be excited to get your CRM platform hooked up to live chat. But what if you use a CRM other than Salesforce or another that we...

How a CRM + live chat = your business success

Connecting your live chat software to a CRM or Helpdesk ticketing system is essential to sales and service. It makes the information you receive from chats more actionable, and thus more...

How to Set Up Team Features on Olark

Growing your team can make your customers more loyal and increase your sales --- if you do it right. When you add new people to your team, consider two important factors. You want to quickly get your...

Don’t just sit there! Start a chat and increase sales

Live chat can increase user engagement on your site, but sometimes just adding a 'click to chat' tab isn’t enough. It might require some work to get customers familiar with the chat function...

Olark in your favorite language

One of the most comforting moments of traveling in a foreign country where you don’t speak the language is finally getting getting to sit down and chat with someone who speaks your language, instead...

Best practices for getting started with live chat

Olark’s Handy, Easy-as-pie Guide to Getting Amazing Results From Your Chat Adventures. (Now in 3D) Congrats! You’ve signed up for live chat to talk with your customers. This quick guide assumes you’ve...

Who am I speaking with? (Getting started with the Olark API)

Who am I speaking with? (Getting started with the Olark API)

All sorts of visitors see your site each day. Some might check out your service, visit a few pages… and hopefully even sign up and become a customer. All of your favorite analytics software can show...

APIs for All: How StitchLabs Uses Our API

APIs for All: How StitchLabs Uses Our API

Sure, there is visitor info like location and IP address, but do you ever wish you could know even more about your customer before you engage them in conversation? With Olark, you can do even more...

Google Hangouts: avoid if you use Gtalk for Chatting on Olark

Google Hangouts: avoid if you use Gtalk for Chatting on Olark

A Hangout sounds like a great place to be, and it is as long as you're not using Gtalk to chat with your Olark site visitors. A few weeks ago Google announced Hangouts to replace Gtalk and they...

Get with the program! Easy ways to code with Olark.

Get with the program! Easy ways to code with Olark.

Olark live chat lets you do so many things. Talk to your customers, see what they are looking at, even show them how to do things on their screen with no extra installations. Ever want to do even...

How Camp Cody uses Attention Grabber to attract chats

How Camp Cody uses Attention Grabber to attract chats

One of the challenges for sites using live chat is convincing your visitors you’re all human, nothing outsourced. Camp Cody gets around this with one of the most friendly Attention Grabbers we’ve...

Tech Tips: Pidgin Goes Offline and Sets You to Idle

Tech Tips: Pidgin Goes Offline and Sets You to Idle

You are ready to chat. You have Pidgin up and running and connected to your Olark chat box, and in the meantime you are attending to the work on your desk. But oddly, no chats come in and later on,...

Ten things you want to know about Olark

We are in the process of doing a number of customer surveys to understand what you want. Thank you again to the hundreds that answered our survey. I personally went through every single response,...

A totally better Salesforce integration for Olark live chat

A totally better Salesforce integration for Olark live chat

In August, we asked our customers using Salesforce what we could do better. We listened. Here's the new Olark live chat for Salesforce. The two ways of Salesforce Default to Salesforce leads for...

!Push it! How CustomMade.com gives their customers the push they need

!Push it! How CustomMade.com gives their customers the push they need

CustomMade + Olark: never pushy. Have you ever wished you could just make someone go exactly where you say? With Olark chat software, you can! With the “!push” command in Olark live chat, your...

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