Olark Essentials on Olark

Why Live Chat for Higher Ed?

Fri, 14 Jan 2022 00:00:00 +0000

Live chat is growing more common amongst higher ed institutions. It can lead to more student conversions and greater satisfaction, as these examples show.

Live Chat Accessibility: How We Got Here

Fri, 30 Apr 2021 00:00:00 +0000

How do you make live chat accessible? At Olark, we turned to Accessible360. Learn more about our audit process and tips here!

Canned responses for live chat: An overview of Olark Shortcuts

Mon, 01 Mar 2021 00:00:00 +0000

Olark Shortcuts are canned responses for live chat customer service, which make talking to customers is more efficient. Here are some canned responses examples.

Announcing a new, simpler pricing plan

Fri, 24 Jan 2020 00:00:00 +0000

More flexibility, and easier to use. We

Holiday shopping, PowerUps, and you

Thu, 07 Nov 2019 00:00:00 +0000

Feeling the creep of holiday stress? Olark is here to help! You

We're tidying up your Olark dashboard navigation

Wed, 01 May 2019 00:00:00 +0000

We’ve updated the Olark dashboard! Product Designer Taylor LeCroy talks about the decisions behind the new look.

Make the most of your content marketing with content-specific chat prompts

Tue, 20 Nov 2018 00:00:00 +0000

Jake Baadsgaard of Disruptive Advertising explains how his firm uses Olark Live Chat to increase conversions from their content marketing.

Our top 7 live chat tips for small businesses

Tue, 13 Nov 2018 00:00:00 +0000

Manage live web chat for your small business with simple tips from the experts at Olark

Chat targeting tips and tricks: How to hit the bullseye with automated live chat rules

Tue, 06 Nov 2018 00:00:00 +0000

Get tips and tricks for using automated chat rules to engage visitors, reduce bounce rates, and target sales campaigns with Olark Live Chat.

New: Visitor Information Panel & Custom Profile Fields

Mon, 24 Sep 2018 00:00:00 +0000

To really connect with someone, you need to understand their context. What problem are they trying to solve with your product? How did they hear about your company? Are they considering switching away from one of your competitors, and if so, why?

Olark Company Retreat 2018. Where are the Olarkers?

Fri, 24 Aug 2018 00:00:00 +0000

New: Save customer insights — and put ‘em to work! — with Notes

Tue, 31 Jul 2018 00:00:00 +0000

Notes are a new Olark Live Chat feature to help you capture the insights you gain on chat, share them with your team, and use them to nurture leads and upsell returning customers. Here

From GDP-argh to GDP-aah: Olark is ready for GDPR

Wed, 30 May 2018 00:00:00 +0000

Any new legislation can cause anxiety for small businesses, and the GDPR is causing many folks a lot of stress. Fortunately, the team at Olark has produced a whole new suite of tools to help you manage the data you collect and store on our platform.

New! Capture leads and sales from around the world with the Live Chat Translation PowerUp.

Wed, 23 May 2018 00:00:00 +0000

Don

[Video] Live chat for Slack — Meet the Olark Slack App

Tue, 27 Mar 2018 00:00:00 +0000

Want to chat with your customers directly from Slack? The Olark Live Chat Slack App makes that possible! You can also share conversations with teammates in Slack, ask for help when things get busy, and celebrate together when one of your team members gets a 5-star customer rating.

Olark 2017 Year in Review

Thu, 21 Dec 2017 00:00:00 +0000

Happy Holidays! Here

How to reach Olark during our annual company retreat

Mon, 30 Oct 2017 00:00:00 +0000

Once a year, the team at Olark takes a retreat to reflect and plan for the future of live chat. While we

Visual canned response examples to make your chats more human

Tue, 24 Oct 2017 00:00:00 +0000

A sample of visual live chat canned response examples that are available using the Shortcuts feature in Olark. Send emojis and annotated screenshots.

Creating Webhooks Integrations for Olark

Sun, 24 Sep 2017 00:00:00 +0000

How to connect live chat and CRMs using Webhooks.

Effective Olark API Use: Grabbing WordPress data

Sun, 24 Sep 2017 00:00:00 +0000

Learn how to use the Olark API to grab customer data from customers logged into Wordpress.

Now available for Olark: Front, the inbox for teams

Sun, 24 Sep 2017 00:00:00 +0000

Collaborating with your sales and support teams on customer communication just got a whole lot easier with the Olark Live Chat and Front app integration.

How to integrate Salesforce and Olark Live Chat

Thu, 21 Sep 2017 00:00:00 +0000

In this article, we explain how the Olark live chat Salesforce integration can help your business uncover more leads and close more sales.

Introducing the JIRA-Olark Live Chat Integration: A triumph of efficiency in customer service!

Wed, 20 Sep 2017 00:00:00 +0000

It’s now possible to create detailed JIRA tickets straight from the Olark Live Chat chat console! Learn how our support engineers use the JIRA integration.

Why a simple CRM and live chat can help small businesses

Wed, 20 Sep 2017 00:00:00 +0000

Olark co-founder Zach Steindler explains why linking website live chat software to a simple CRM is vital for small business success.

Live chat data from the Olark Research Corner

Wed, 06 Sep 2017 00:00:00 +0000

Olark data guru Ben Schultz shares 3 live chat data points: median response times, success rate of proactive chat, and account size/response time correlation.

It’s a phone! It’s a chat! It’s a mobile live chat! How to use Olark to chat on mobile

Tue, 05 Sep 2017 00:00:00 +0000

Learn to use Olark mobile chat to capture sales leads, increase conversions, and provide support. Chat with mobile visitors, or from your mobile device.

Why Support Should be Part of Your Startup Marketing Plan

Thu, 31 Aug 2017 00:00:00 +0000

If you

All Hands Support: Zapier and SurveyGizmo

Thu, 24 Aug 2017 00:00:00 +0000

How Zapier and SurveyGizmo provide great customer service through live chat.

Our world is no longer flat

Thu, 06 Jul 2017 00:00:00 +0000

Co-founder Matt Pizzimenti talks about how the remote team behind Olark live chat software abandoned its flat structure and overhauled how it communicates.

Olark - The first three years

Mon, 19 Jun 2017 00:00:00 +0000

Olark co-founder Zach Steindler recalls the first three years of Olark live chat software and the unexpected benefits of raising its prices.

Why we do All Hands Support at Olark

Mon, 19 Jun 2017 00:00:00 +0000

Olark co-founder Ben Congleton explains how All Hands Support started and why it

Why All Hands Support is beneficial for public relations (Updated)

Sat, 17 Jun 2017 00:00:00 +0000

If you work in public relations or media relations, spend time on customer support to understand the story from your customer

3 tips for onboarding new employees [Podcast]

Tue, 13 Jun 2017 00:00:00 +0000

When onboarding new employees, Kimberly Bringas of Olark says there are 3 things to keep in mind to ensure a successful process to help new hires succeed.

How TRULY takes a data driven approach to live chat

Fri, 02 Jun 2017 00:00:00 +0000

Olark customer TRULY explains how they increased live chat volume and sales.

Introducing the Olark and HubSpot integration

Thu, 13 Apr 2017 00:00:00 +0000

The Olark Live Chat and HubSpot integration is in HubSpot Connect. Help your sales and support teams work smarter with this marketing software for your website.

Why you should consider regulatory and brand compliance in live chat

Fri, 31 Mar 2017 00:00:00 +0000

Should you be reviewing live chat transcripts for regulatory and brand compliance? Good question. Olark and PerformLine share 5 reasons why you should.

What is the Olark retreat?

Wed, 29 Mar 2017 00:00:00 +0000

An overview of how Olark Live Chat arranges its annual company retreat for its remote team.

Olark Live Chat named a 2017 Gold Stevie Award winner

Mon, 13 Mar 2017 00:00:00 +0000

Olark Live Chat wins a 2017 Gold Stevie Award for Customer Service Department of the Year. Thank you to all our customers who use Olark for sales and support!

Olark + Nutshell: How a CRM will help your team close sales

Wed, 08 Mar 2017 00:00:00 +0000

The Olark Live Chat and Nutshell CRM integration enables users to pass chat transcripts to a CRM database for a unified view of customer communications.

Updated Olark features (November 2015)

Tue, 07 Mar 2017 00:00:00 +0000

Olark co-founder and product guru, Roland Osborne, explains the new features that were added in October.

Why we created Olark Live Chat

Wed, 01 Mar 2017 00:00:00 +0000

Olark Live Chat CEO Ben Congleton explains why he created a startup and tips that entrepreneurs should follow to do what they love.

5 Tips for integrating chat into your customer support

Tue, 28 Feb 2017 00:00:00 +0000

Mat Patterson of Help Scout offers 5 ways to roll out live chat for your website so your customer support team is set up for success.

The history of CRM software: How did we get here and where are we headed?

Tue, 03 Jan 2017 00:00:00 +0000

What

How to reach Olark during the 2016 holidays

Thu, 22 Dec 2016 00:00:00 +0000

Olark co-founder and CEO Ben Congleton recaps major feature updates from the past year, and how to reach Olark Customer Support during the last week of 2016.

Make customer service more human by combining Olark and Help Scout

Wed, 07 Dec 2016 00:00:00 +0000

Refreshed and even better, our updated Help Scout partnership brings even more support tools to your CS team.

Create a revenue report for live chat in Google Analytics

Fri, 30 Sep 2016 00:00:00 +0000

Did you know you can measure how many sales you close via live chat? Here

Get more from Olark with Groove help desk

Fri, 16 Sep 2016 00:00:00 +0000

The redesigned integration for Groove Help Desk and Olark Live Chat helps businesses bring all customer support channels together in one place.

Olark Live Chat and Google Analytics integration documentation

Thu, 08 Sep 2016 00:00:00 +0000

Alicia Suttie of Olark Live Chat explains why she got Google Analytics certified and what

[Whitepaper] Olark + Google Analytics: Live chat business intelligence

Thu, 11 Aug 2016 00:00:00 +0000

Do you really know if live chat is meeting your business goals? David Kutcher of Confluent Forms explains how to use Google Analytics to know for sure.

[Podcast] What is the Olark parental leave plan?

Wed, 03 Aug 2016 00:00:00 +0000

Olark HR and Culture Enthusiast Kimberly Bringas explains the Olark parental leave policy, how we created it and what it was like for new dad, Nick Crohn.

Effective Olark API Use: See visitor details in a live chat

Wed, 25 May 2016 00:00:00 +0000

Olark CTO Matt Pizzimenti explains how to use the Olark API to view visitor data during a live chat.

Are you hiring customer support champs?