https://www.olark.com/topics/olark-customers/ Recent content in Olark Customers on Olark Hugo en-us Thu, 04 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/use-chat-to-maintain-iso-certification/ Thu, 04 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/use-chat-to-maintain-iso-certification/ How live chat helps maintain an ISO 9001:2015 Certification. https://www.olark.com/speak/automated-messages-boost-ecommerce-conversion-rates/ Wed, 13 Jun 2018 00:00:00 +0000 https://www.olark.com/speak/automated-messages-boost-ecommerce-conversion-rates/ Earlier this year, we made a simple change to the automated messages we send to greet visitors on our website — one that ended up tripling our chat engagement rates and improving our understanding of our customers https://www.olark.com/speak/case-study-how-olark-live-chat-turns-prospects-into-customers/ Thu, 03 May 2018 00:00:00 +0000 https://www.olark.com/speak/case-study-how-olark-live-chat-turns-prospects-into-customers/ Reno Assistance uses a chat widget to qualify 25% more leads than phone or email. Read how this Canadian company is growing its business using Olark Live Chat on its website. https://www.olark.com/speak/olark-case-study-cram-fighter/ Fri, 26 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/olark-case-study-cram-fighter/ When scaling a popular mobile app, it https://www.olark.com/speak/olark-case-study-rivermend-health/ Wed, 08 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/olark-case-study-rivermend-health/ Rivermend Health shares how it uses Olark live chat software on its website to help those seeking treatment for addiction and mental health issues. https://www.olark.com/speak/live-chat-squarespace-examples/ Thu, 02 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/live-chat-squarespace-examples/ Want to add live chat to your Squarespace website? You can install Olark Live Chat on Squarespace in minutes, and customize it to match your theme. https://www.olark.com/speak/olark-case-study-kit-out-my-office/ Wed, 18 Oct 2017 00:00:00 +0000 https://www.olark.com/speak/olark-case-study-kit-out-my-office/ "Half our offline orders orginate on chat." Read how Kit Out My Office grew its ecommerce sales using Olark live chat software on its website. https://www.olark.com/speak/behind-the-olark-how-collage-uses-live-chat-to-hone-their-customer-service-and-product-positioning/ Thu, 14 Sep 2017 00:00:00 +0000 https://www.olark.com/speak/behind-the-olark-how-collage-uses-live-chat-to-hone-their-customer-service-and-product-positioning/ Collage.com has been using Olark Live Chat to inform marketing and help customers since 2014. Read their reflections and tips in the Olark blog! https://www.olark.com/speak/olark-case-study-upper-90/ Fri, 01 Sep 2017 00:00:00 +0000 https://www.olark.com/speak/olark-case-study-upper-90/ By adding one additional customer service agent on Olark live chat, Ben Jata and the team at Upper 90 converted $40,000 in sales in six months. Here https://www.olark.com/speak/using-live-chat-to-improve-lead-generation-and-increase-conversions/ Mon, 24 Jul 2017 00:00:00 +0000 https://www.olark.com/speak/using-live-chat-to-improve-lead-generation-and-increase-conversions/ This article explains how CMOs can use live chat to increase conversions and sales outside of business hours. https://www.olark.com/speak/case-study-how-jane-clayton-makes-bespoke-ordering-easy-with-live-chat/ Fri, 02 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/case-study-how-jane-clayton-makes-bespoke-ordering-easy-with-live-chat/ How a UK-based bespoke design company uses live chat to close international sales. https://www.olark.com/speak/how-truly-takes-a-data-driven-approach-to-live-chat/ Fri, 02 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/how-truly-takes-a-data-driven-approach-to-live-chat/ Olark customer TRULY explains how they increased live chat volume and sales. https://www.olark.com/speak/clickmechanic-uses-olark-live-chat/ Thu, 18 May 2017 00:00:00 +0000 https://www.olark.com/speak/clickmechanic-uses-olark-live-chat/ How the CX team at ClickMechanic in the UK uses Olark Live Chat website software to answer customer https://www.olark.com/speak/smart-pension-uses-live-chat-data-for-partnerships/ Wed, 26 Oct 2016 00:00:00 +0000 https://www.olark.com/speak/smart-pension-uses-live-chat-data-for-partnerships/ Chatting your customers gives you a wealth of actionable data. Smart Pension explains how they relized they could use their chat data to forge better partnerships for their customers. https://www.olark.com/speak/instill-customer-confidence-at-checkout-olark/ Thu, 21 Jul 2016 00:00:00 +0000 https://www.olark.com/speak/instill-customer-confidence-at-checkout-olark/ Clarence Bethea of Upsie explains how his team uses Olark Live Chat to instill confidence in customers who need a warranty for their personal electronics. https://www.olark.com/speak/footwear-meets-philanthropy-at-bombas/ Tue, 07 Jun 2016 00:00:00 +0000 https://www.olark.com/speak/footwear-meets-philanthropy-at-bombas/ Olark customer Bombas is an excellent example of a company that is active in the community and doing more than just selling socks (although they do that too!) https://www.olark.com/speak/how-the-black-tux-does-chat-support/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/how-the-black-tux-does-chat-support/ Customer Service is driving growth for The Black Tux, and I got a firsthand look at what makes their Service team so effective. https://www.olark.com/speak/turning-customer-problems-into-customer-success-stories/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/turning-customer-problems-into-customer-success-stories/ Tinfoil Security CTO and co-founder Michael Borohovski shares how his company got started with Olark live chat, how they https://www.olark.com/speak/get-with-the-program-easy-ways-to-code-with-olark/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/get-with-the-program-easy-ways-to-code-with-olark/ Helpful tips for getting started with the Olark Live Chat API. https://www.olark.com/speak/how-a-startup-uses-live-chat-to-onboard-new-users-and-get-product-feedback/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/how-a-startup-uses-live-chat-to-onboard-new-users-and-get-product-feedback/ Ty Magnin describes how the Appcues team uses Olark to onboard new users faster and help them achieve success on the platform sooner. https://www.olark.com/speak/how-nosh-detox-is-using-live-chat-for-sales/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/how-nosh-detox-is-using-live-chat-for-sales/ Olark customer Nosh Detox shows how they close sales on live chat. https://www.olark.com/speak/olark-live-chat-surpasses-10-000-paying-subscribers/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/olark-live-chat-surpasses-10-000-paying-subscribers/ Olark Live Chat now has more than 10,000 paying customers. https://www.olark.com/speak/what-is-customer-support-like-on-cyber-monday/ Thu, 17 Dec 2015 00:00:00 +0000 https://www.olark.com/speak/what-is-customer-support-like-on-cyber-monday/ Cyber Monday can be busy - very busy. Two Cyber Monday veterans, Adam Covalt of Bonobos and James Stillian of Man Crates, explain what customer support is like on the busiest online shopping day of the year. https://www.olark.com/speak/how-olark-customers-build-their-own-creative-company-retreat/ Thu, 08 Oct 2015 00:00:00 +0000 https://www.olark.com/speak/how-olark-customers-build-their-own-creative-company-retreat/ Learn how other small businesses host creative company retreats to help teammates bond. https://www.olark.com/speak/commitchange-uses-olark-for-proactive-chat/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/commitchange-uses-olark-for-proactive-chat/ Olark customer CommitChange explains how they use live chat for proactive chats. https://www.olark.com/speak/how-synapsepay-is-scaling-with-customer-feedback/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-synapsepay-is-scaling-with-customer-feedback/ Olark customer Synapsepay explains how live chat is helping them launch their new platform. https://www.olark.com/speak/how-conspire-used-olark-after-a-big-techcrunch-article/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-conspire-used-olark-after-a-big-techcrunch-article/ Olark customer Conspire explains how they use live chat to make database updates quickly. https://www.olark.com/speak/how-copromote-uses-transcripts-for-site-updates-and-onboarding/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-copromote-uses-transcripts-for-site-updates-and-onboarding/ CoPromote explains how they review live chat transcripts to improve onboarding and self-service. https://www.olark.com/speak/guest-post-free-trial-to-paid-plan/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/guest-post-free-trial-to-paid-plan/ Zapstitch shares how they help customers convert from a free trial to a paid plan. https://www.olark.com/speak/engineering-customer-service-at-wordpress/ Wed, 23 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/engineering-customer-service-at-wordpress/ Learn how Automattic organizes its remote team and engineers customer happiness across with a team 100 people. https://www.olark.com/speak/how-staff-squared-doubled-app-sign-ups-using-olark-live-chat/ Wed, 23 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-staff-squared-doubled-app-sign-ups-using-olark-live-chat/ Olark customer Staff Squared explains how they increased app sign-ups using live chat. https://www.olark.com/speak/creative-and-unexpected-ways-to-olark/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/creative-and-unexpected-ways-to-olark/ How Olark customers use live chat to make customers happy. https://www.olark.com/speak/how-man-crates-uses-all-hands-support-to-handle-pr-hits/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-man-crates-uses-all-hands-support-to-handle-pr-hits/ Man Crates uses live chat to handle customer conversations during holidays and traffic spikes. https://www.olark.com/speak/how-rickshaw-bagworks-delivers-service-online/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-rickshaw-bagworks-delivers-service-online/ Rickshaw Bagworks shares how they provide great customer service and custom-made bags to San Francisco. https://www.olark.com/speak/push-it-how-custommade-gives-customers-a-push/ Tue, 15 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/push-it-how-custommade-gives-customers-a-push/ Olark customer CustomMade.com describes how they use Olark Live Chat commands.