https://www.olark.com/topics/making-business-human/ Recent content in Making Business Human on Olark Hugo en-us Tue, 15 Feb 2022 00:00:00 +0000 https://www.olark.com/speak/industrial-service-businesses-live-chat/ Tue, 15 Feb 2022 00:00:00 +0000 https://www.olark.com/speak/industrial-service-businesses-live-chat/ Manufacturing and industrial service businesses are boosting their sales and strengthening their customer relationships with live chat. See six use cases. https://www.olark.com/speak/why-live-chat-for-higher-ed/ Fri, 14 Jan 2022 00:00:00 +0000 https://www.olark.com/speak/why-live-chat-for-higher-ed/ Live chat is growing more common amongst higher ed institutions. It can lead to more student conversions and greater satisfaction, as these examples show. https://www.olark.com/speak/live-chat-accessibility-audit/ Fri, 30 Apr 2021 00:00:00 +0000 https://www.olark.com/speak/live-chat-accessibility-audit/ How do you make live chat accessible? At Olark, we turned to Accessible360. Learn more about our audit process and tips here! https://www.olark.com/speak/olark-live-chat-drupal/ Sat, 03 Apr 2021 00:00:00 +0000 https://www.olark.com/speak/olark-live-chat-drupal/ See how 7 businesses, from B2B to higher ed, are using live chat on Drupal to score more leads, boost customer satisfaction, and make the sale. https://www.olark.com/speak/8-businesses-live-chat-wordpress/ Thu, 17 Dec 2020 00:00:00 +0000 https://www.olark.com/speak/8-businesses-live-chat-wordpress/ Eight businesses (from B2B and B2C to nonprofit) share how they use live chat on WordPress to improve service, convert more leads, and boost sales. https://www.olark.com/speak/woocommerce-live-chat-success/ Wed, 21 Oct 2020 00:00:00 +0000 https://www.olark.com/speak/woocommerce-live-chat-success/ See success stories from 6 real ecommerce businesses using WooCommerce and live chat to increase their sales conversions and customer satisfaction. https://www.olark.com/speak/6-ways-to-inspire-your-remote-teams-creativity/ Tue, 13 Oct 2020 00:00:00 +0000 https://www.olark.com/speak/6-ways-to-inspire-your-remote-teams-creativity/ Inspiring a remote team https://www.olark.com/speak/how-to-start-matching-your-employees-donations-in-10-minutes-or-less/ Thu, 04 Jun 2020 00:00:00 +0000 https://www.olark.com/speak/how-to-start-matching-your-employees-donations-in-10-minutes-or-less/ My goal is to help you realize how simple it is to administer a donation matching program for a startup or small business and have you running in minutes. https://www.olark.com/speak/creating-remote-watercooler-moments/ Thu, 26 Mar 2020 00:00:00 +0000 https://www.olark.com/speak/creating-remote-watercooler-moments/ The most common arguments against remote working is remote teams miss opportunities to have ‘watercooler moments’. The Olark team shows it is possible to create space for casual conversation and support as a remote team! https://www.olark.com/speak/all-hands-support-program/ Wed, 01 May 2019 00:00:00 +0000 https://www.olark.com/speak/all-hands-support-program/ Learn how to talk to your customers and have a great time doing it! What is All Hands Support? How do you do All Hands Support on a remote team? The Olark team has refined the practice over 10 years. https://www.olark.com/speak/top-benefits-of-live-chat/ Wed, 01 May 2019 00:00:00 +0000 https://www.olark.com/speak/top-benefits-of-live-chat/ What is the best way for your customers to contact you? In a world of so many options, it can be hard to decide. Check out our guide to the top benefits of live chat. https://www.olark.com/speak/how-olark-wrote-our-company-values/ Thu, 15 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/how-olark-wrote-our-company-values/ What are company values? Olark took a big leap in 2012. The team collaborated at a company retreat to write our now famous values, CHAMPS. An interview with Ben Congleton explores how we made a values statement everyone could support. https://www.olark.com/speak/6-big-impact-live-chat-tips-for-your-small-business/ Tue, 13 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/6-big-impact-live-chat-tips-for-your-small-business/ Manage live web chat for your small business with simple tips from the experts at Olark https://www.olark.com/speak/how-to-build-trust-with-your-customers/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/how-to-build-trust-with-your-customers/ Trust is an essential component of a good customer relationship - these tips will teach you how to build customer trust to increase sales and ensure loyalty. https://www.olark.com/speak/five-quick-tips-on-how-to-say-no-to-customers/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/five-quick-tips-on-how-to-say-no-to-customers/ Saying no to a customer is one of the toughest parts of any sales or support job. Here are five quick tips on how to say no to customers clearly, positively, and constructively. https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ One of the primary benefits of live chat over other methods of sales or support is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a quick and pleasnat experience for you and your customers! https://www.olark.com/speak/how-does-a-fully-remote-team-work-through-tricksy-support-situations/ Wed, 05 Sep 2018 00:00:00 +0000 https://www.olark.com/speak/how-does-a-fully-remote-team-work-through-tricksy-support-situations/ Dealing with complex support issues can be challenging when you work remotely and your team is entirely distributed. Here https://www.olark.com/speak/olark-company-retreat-2018.-where-are-the-olarkers/ Fri, 24 Aug 2018 00:00:00 +0000 https://www.olark.com/speak/olark-company-retreat-2018.-where-are-the-olarkers/ It https://www.olark.com/speak/from-support-to-full-stack-engineer/ Mon, 04 Jun 2018 00:00:00 +0000 https://www.olark.com/speak/from-support-to-full-stack-engineer/ Alicia spills the beans about how she moved from Customer Service at Olark to being a Fullstack Engineer. https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-four/ Fri, 01 Jun 2018 00:00:00 +0000 https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-four/ Managing a customer service team is a challenge - and surprisingly similar to farming! No, seriously. https://www.olark.com/speak/how-olarkers-chill/ Thu, 17 May 2018 00:00:00 +0000 https://www.olark.com/speak/how-olarkers-chill/ Taking time to care for yourself is important. The Olark team lives the value of Chill in many inspiring ways. https://www.olark.com/speak/myth-busting-if-i-am-working-from-home-i-am-slacking/ Mon, 14 May 2018 00:00:00 +0000 https://www.olark.com/speak/myth-busting-if-i-am-working-from-home-i-am-slacking/ Does working from home mean you are slacking? The Olark myth-busters investigate. https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three/ Thu, 10 May 2018 00:00:00 +0000 https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-three/ Managing a customer service team is a challenge - and surprisingly similar to farming! No, seriously. https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two/ Thu, 10 May 2018 00:00:00 +0000 https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-two/ Managing a customer service team is a challenge - and surprisingly similar to farming! No, seriously. https://www.olark.com/speak/announcing-sweet-support/ Fri, 04 May 2018 00:00:00 +0000 https://www.olark.com/speak/announcing-sweet-support/ Olark wants to celebrate support wins. Share your support story and win candy for the team. https://www.olark.com/speak/6-tips-for-chat-routing-and-filtering/ Wed, 25 Apr 2018 00:00:00 +0000 https://www.olark.com/speak/6-tips-for-chat-routing-and-filtering/ Filter chats and automatically assign them to the team or agent best equipped to help, using Olark https://www.olark.com/speak/a-public-apology-to-our-otherworldly-customers/ Wed, 18 Apr 2018 00:00:00 +0000 https://www.olark.com/speak/a-public-apology-to-our-otherworldly-customers/ A public apology to our otherworldly customers https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one/ Tue, 03 Apr 2018 00:00:00 +0000 https://www.olark.com/speak/managing-a-successful-customer-service-team-tips-from-a-farmer-part-one/ Managing a customer service team is a challenge - and surprisingly similar to farming! No, seriously. https://www.olark.com/speak/5-ways-to-know-if-remote-work-is-right-for-you/ Thu, 22 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/5-ways-to-know-if-remote-work-is-right-for-you/ Thinking about looking for remote work? Consider these five questions to learn whether working remotely is a good fit for you. https://www.olark.com/speak/how-to-find-a-remote-job-in-six-steps/ Thu, 22 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/how-to-find-a-remote-job-in-six-steps/ Do you want to find a remote job, and don https://www.olark.com/speak/best-practices-in-escalating-an-issue/ Thu, 15 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/best-practices-in-escalating-an-issue/ You can https://www.olark.com/speak/6-ways-to-stay-cheerful-while-chatting/ Fri, 09 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/6-ways-to-stay-cheerful-while-chatting/ Most chats are improved when you can stay cheerful while chatting. Barbara shares her tips for keeping yourself in good spirits. https://www.olark.com/speak/7-things-you-could-be-doing-now-to-support-more-users-at-once/ Thu, 15 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/7-things-you-could-be-doing-now-to-support-more-users-at-once/ Want to handle more concurrent chats? Barbara https://www.olark.com/speak/remote-celebration-lotr/ Thu, 08 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/remote-celebration-lotr/ Olark https://www.olark.com/speak/newlarkers-how-we-train-new-members-of-olarks-support-team-remotely/ Thu, 08 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/newlarkers-how-we-train-new-members-of-olarks-support-team-remotely/ Being a remote-first company means hiring and training new additions to our team remotely, too. Check out how we train new members of our support team! https://www.olark.com/speak/benefits-of-remote-working/ Thu, 08 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/benefits-of-remote-working/ Wondering about the benefits of remote working? Want to have a peek inside some Olarker lives? Come on in… https://www.olark.com/speak/what-would-barbara-do-how-do-i-handle-trolls/ Thu, 08 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/what-would-barbara-do-how-do-i-handle-trolls/ How should you handle inappropriate or obnoxious chatters? Barbara shares what she likes to do! https://www.olark.com/speak/exiting-a-finished-chat/ Thu, 01 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/exiting-a-finished-chat/ What should you do if you need to leave a chat? Barbara has some advice…. https://www.olark.com/speak/send-a-transcript/ Thu, 25 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/send-a-transcript/ How should you make sure your visitors remember the info you https://www.olark.com/speak/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work/ Tue, 23 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/what-ive-learned-from-talking-about-my-bipolar-disorder-at-work/ “Olark’s Director of Service talks about the challenge of being vulnerable as a leader, and about how her own struggles have inspired her to support her team. https://www.olark.com/speak/best-way-to-reassure-a-visitor/ Thu, 11 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/best-way-to-reassure-a-visitor/ It https://www.olark.com/speak/does-phrasing-matter/ Thu, 04 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/does-phrasing-matter/ I like to end my chats with “Thanks for stopping by!” but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? https://www.olark.com/speak/kickstart-new-year/ Wed, 03 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/kickstart-new-year/ When it comes to getting back to work, you are not alone if you have a head full of cotton balls, and are wondering if a quick nap at 11am is permitted. https://www.olark.com/speak/how-can-i-be-friendly-and-on-topic/ Wed, 03 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/how-can-i-be-friendly-and-on-topic/ How can you be friendly on chat AND stay on topic? Barbara returns to tell you what she would do! https://www.olark.com/speak/humans-make-mistakes-too/ Wed, 03 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/humans-make-mistakes-too/ Everyone makes mistakes on chat. Here https://www.olark.com/speak/making-business-human-join-the-conversation/ Thu, 14 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/making-business-human-join-the-conversation/ Learn about Olark https://www.olark.com/speak/introducing-what-would-barbara-do/ Tue, 12 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/introducing-what-would-barbara-do/ What’s the best way to greet a visitor when they start a chat? Our longest serving agent, Barbara is here to help with her trademarked, Barbara https://www.olark.com/speak/networking-like-a-human/ Tue, 12 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/networking-like-a-human/ Does the very word “Networking” make you cringe? It doesn https://www.olark.com/speak/making-business-human-recognize-someone/ Tue, 05 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/making-business-human-recognize-someone/ Bob Bennett and his team came up with a simple concept—a website where anyone could submit a nomination for an “everyday hero” who deserved recognition. https://www.olark.com/speak/make-your-business-human-shared-intimacy/ Sat, 18 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/make-your-business-human-shared-intimacy/ Nathan Kontny, CEO of Highrise, shares a story about macarons and why sending emails about what he did over the weekend is helping him connect with customers. https://www.olark.com/speak/customer-services-lessons-from-mom/ Fri, 17 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/customer-services-lessons-from-mom/ What can raising two kids teach a customer service pro of 20+ years about how to handle customers, complaints, and live chat effectively? Actually…a lot!