https://www.olark.com/topics/ecommerce-and-retail/ Recent content in ECommerce and Retail on Olark Hugo en-us Tue, 15 Feb 2022 00:00:00 +0000 https://www.olark.com/speak/industrial-service-businesses-live-chat/ Tue, 15 Feb 2022 00:00:00 +0000 https://www.olark.com/speak/industrial-service-businesses-live-chat/ Manufacturing and industrial service businesses are boosting their sales and strengthening their customer relationships with live chat. See six use cases. https://www.olark.com/speak/8-ways-to-combine-live-chat-with-ecommerce/ Thu, 27 Jan 2022 00:00:00 +0000 https://www.olark.com/speak/8-ways-to-combine-live-chat-with-ecommerce/ A good live chat experience can mean the difference between a frustrated visitor and a loyal customer. Below are some of the best strategies for using live chat to create a positive, personalized experience on your website. https://www.olark.com/speak/8-businesses-live-chat-wordpress/ Thu, 17 Dec 2020 00:00:00 +0000 https://www.olark.com/speak/8-businesses-live-chat-wordpress/ Eight businesses (from B2B and B2C to nonprofit) share how they use live chat on WordPress to improve service, convert more leads, and boost sales. https://www.olark.com/speak/woocommerce-live-chat-success/ Wed, 21 Oct 2020 00:00:00 +0000 https://www.olark.com/speak/woocommerce-live-chat-success/ See success stories from 6 real ecommerce businesses using WooCommerce and live chat to increase their sales conversions and customer satisfaction. https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ Tue, 10 Dec 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ The most wonderful time of the year can also be one of the most stressful. Here https://www.olark.com/speak/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels/ Tue, 26 Nov 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels/ Phone, email, chat — today’s holiday shopper wants to reach you in multiple ways. Here https://www.olark.com/speak/small-business-at-the-holidays-4-ways-to-optimize-your-website-and-marketing-for-higher-sales/ Mon, 18 Nov 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-4-ways-to-optimize-your-website-and-marketing-for-higher-sales/ You don https://www.olark.com/speak/holiday-shopping-powerups-and-you/ Thu, 07 Nov 2019 00:00:00 +0000 https://www.olark.com/speak/holiday-shopping-powerups-and-you/ Feeling the creep of holiday stress? Olark is here to help! You https://www.olark.com/speak/5-benefits-crm-customer-data/ Tue, 30 Apr 2019 00:00:00 +0000 https://www.olark.com/speak/5-benefits-crm-customer-data/ Learn how these 5 benefits of CRM can help you collect and easily keep track of customer data to help you improve your sales process. https://www.olark.com/speak/popups-that-will-boost-ecommerce-conversions/ Wed, 14 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/popups-that-will-boost-ecommerce-conversions/ How can you increase conversions on your eCommerce website? Greg d https://www.olark.com/speak/how-to-combine-effective-writing-great-design-and-live-chat-for-the-perfect-content-marketing-strategy/ Mon, 06 Aug 2018 00:00:00 +0000 https://www.olark.com/speak/how-to-combine-effective-writing-great-design-and-live-chat-for-the-perfect-content-marketing-strategy/ For a small business owner, taking the first steps toward implementing a content marketing strategy can be daunting. From keyword optimization, to SEO, for structured data, there https://www.olark.com/speak/automated-messages-boost-ecommerce-conversion-rates/ Wed, 13 Jun 2018 00:00:00 +0000 https://www.olark.com/speak/automated-messages-boost-ecommerce-conversion-rates/ Earlier this year, we made a simple change to the automated messages we send to greet visitors on our website — one that ended up tripling our chat engagement rates and improving our understanding of our customers https://www.olark.com/speak/choosing-the-perfect-wordpress-theme/ Wed, 02 May 2018 00:00:00 +0000 https://www.olark.com/speak/choosing-the-perfect-wordpress-theme/ Here are the key things to consider to make sure you install the right theme for your needs, whether you’re choosing a WordPress theme for your own business, or helping a friend or client set up a new WordPress site. https://www.olark.com/speak/live-chat-squarespace-examples/ Thu, 02 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/live-chat-squarespace-examples/ Want to add live chat to your Squarespace website? You can install Olark Live Chat on Squarespace in minutes, and customize it to match your theme. https://www.olark.com/speak/3-personalized-ecommerce-emails-you-should-send-to-customers/ Wed, 11 Oct 2017 00:00:00 +0000 https://www.olark.com/speak/3-personalized-ecommerce-emails-you-should-send-to-customers/ In this how-to article, Daniel Kohn of SmartMail.io shares three ways to personalize automated emails, measure their efficacy, and improve conversion. https://www.olark.com/speak/olark-ecommerce-case-studies/ Wed, 04 Oct 2017 00:00:00 +0000 https://www.olark.com/speak/olark-ecommerce-case-studies/ As the holiday shopping season approaches, we look at three Olark customers using live chat software on their websites to increase sales and conversions. https://www.olark.com/speak/ecommerce-performance-optimization-is-your-store-ready-for-black-friday-and-cyber-monday/ Wed, 13 Sep 2017 00:00:00 +0000 https://www.olark.com/speak/ecommerce-performance-optimization-is-your-store-ready-for-black-friday-and-cyber-monday/ The holiday season is almost here, but is your eCommerce store performance optimized to offer the best experience as traffic goes through the roof? https://www.olark.com/speak/olark-case-study-upper-90/ Fri, 01 Sep 2017 00:00:00 +0000 https://www.olark.com/speak/olark-case-study-upper-90/ By adding one additional customer service agent on Olark live chat, Ben Jata and the team at Upper 90 converted $40,000 in sales in six months. Here https://www.olark.com/speak/5-ways-to-increase-conversions-in-online-retail/ Tue, 21 Mar 2017 00:00:00 +0000 https://www.olark.com/speak/5-ways-to-increase-conversions-in-online-retail/ Jess Mizerak of Antavo explains why being human and personal is key for online retailers that want to increase conversions. https://www.olark.com/speak/chatbots-for-ecommerce/ Tue, 07 Mar 2017 00:00:00 +0000 https://www.olark.com/speak/chatbots-for-ecommerce/ In Part 2 of https://www.olark.com/speak/3-big-ideas-from-the-nrf-big-show-for-small-retail-success/ Tue, 14 Feb 2017 00:00:00 +0000 https://www.olark.com/speak/3-big-ideas-from-the-nrf-big-show-for-small-retail-success/ Following the National Retail Federation Big Show, Tim Parry shares eCommerce lessons that small businesses can learn from big retailers. https://www.olark.com/speak/the-power-of-love-how-to-turn-valentines-day-customers-into-lifelong-customers/ Fri, 10 Feb 2017 00:00:00 +0000 https://www.olark.com/speak/the-power-of-love-how-to-turn-valentines-day-customers-into-lifelong-customers/ Building long term customer relationships can start with Valentine’s Day, read more tips from BigCommerce and Olark Live Chat.