https://www.olark.com/topics/customer-support/ Recent content in Customer Support on Olark Hugo en-us Fri, 08 Apr 2022 00:00:00 +0000 https://www.olark.com/speak/how-to-handle-customer-complaints-effectively/ Fri, 08 Apr 2022 00:00:00 +0000 https://www.olark.com/speak/how-to-handle-customer-complaints-effectively/ Alex Ivanovs explains how customer support operators should talk to customers who aren https://www.olark.com/speak/olark-live-chat-drupal/ Sat, 03 Apr 2021 00:00:00 +0000 https://www.olark.com/speak/olark-live-chat-drupal/ See how 7 businesses, from B2B to higher ed, are using live chat on Drupal to score more leads, boost customer satisfaction, and make the sale. https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ Tue, 10 Dec 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ The most wonderful time of the year can also be one of the most stressful. Here https://www.olark.com/speak/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels/ Tue, 26 Nov 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-how-to-rock-multiple-customer-service-channels/ Phone, email, chat — today’s holiday shopper wants to reach you in multiple ways. Here https://www.olark.com/speak/top-benefits-of-live-chat/ Wed, 01 May 2019 00:00:00 +0000 https://www.olark.com/speak/top-benefits-of-live-chat/ What is the best way for your customers to contact you? In a world of so many options, it can be hard to decide. Check out our guide to the top benefits of live chat. https://www.olark.com/speak/outsourcing-customer-service-agents/ Tue, 30 Apr 2019 00:00:00 +0000 https://www.olark.com/speak/outsourcing-customer-service-agents/ Complete guide to hiring outsourced live chat customer service agents — Where to find them, how to interview them, and how to onboard them. https://www.olark.com/speak/five-quick-tips-on-how-to-say-no-to-customers/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/five-quick-tips-on-how-to-say-no-to-customers/ Saying no to a customer is one of the toughest parts of any sales or support job. Here are five quick tips on how to say no to customers clearly, positively, and constructively. https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ One of the primary benefits of live chat over other methods of sales or support is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a quick and pleasnat experience for you and your customers! https://www.olark.com/speak/customer-service-trends-in-germany/ Tue, 09 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/customer-service-trends-in-germany/ How are digital customer service trends such as chatbots and live chat driving innovation for the Mittelstand in Germany? Caroline Klein of Bynder explains. https://www.olark.com/speak/customer-service-trends-in-the-netherlands/ Tue, 09 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/customer-service-trends-in-the-netherlands/ Customer service trends in the Netherlands are changing. Read how Dutch companies are using WhatsApp, chatbots, and social media to connect with consumers. https://www.olark.com/speak/uk-customer-service-trends/ Tue, 09 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/uk-customer-service-trends/ Jack Saville of Bynder shares what trends are affecting customer service in the UK, including Brexit, self-service, and the rise of live chat. https://www.olark.com/speak/how-does-a-fully-remote-team-work-through-tricksy-support-situations/ Wed, 05 Sep 2018 00:00:00 +0000 https://www.olark.com/speak/how-does-a-fully-remote-team-work-through-tricksy-support-situations/ Dealing with complex support issues can be challenging when you work remotely and your team is entirely distributed. Here https://www.olark.com/speak/live-chat-translation-powerup/ Wed, 23 May 2018 00:00:00 +0000 https://www.olark.com/speak/live-chat-translation-powerup/ Don https://www.olark.com/speak/live-chat-sentiment-analysis-with-ai/ Tue, 08 May 2018 00:00:00 +0000 https://www.olark.com/speak/live-chat-sentiment-analysis-with-ai/ How does artificial intelligence help businesses understand how their customers are feeling? Michael Housman of RapportBoost.AI explains live chat optimization. https://www.olark.com/speak/trends-in-uk-customer-service/ Fri, 30 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/trends-in-uk-customer-service/ 10 UK-based small businesses discuss emerging trends in customer service, including a growing preference for online live chat, Brexit, and personalization. https://www.olark.com/speak/key-trends-uk-customer-service/ Fri, 30 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/key-trends-uk-customer-service/ Small businesses in the United Kingdom share what Customer Service trends they https://www.olark.com/speak/how-saas-company-provides-customer-happiness/ Thu, 28 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/how-saas-company-provides-customer-happiness/ Kendall of Acuity Scheduling explains what Customer Happiness is and how her remote team works together to amaze their customers on a daily basis. https://www.olark.com/speak/customer-services-lessons-from-mom/ Fri, 17 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/customer-services-lessons-from-mom/ What can raising two kids teach a customer service pro of 20+ years about how to handle customers, complaints, and live chat effectively? Actually…a lot! https://www.olark.com/speak/how-to-manage-customer-service-during-the-holidays/ Fri, 10 Nov 2017 00:00:00 +0000 https://www.olark.com/speak/how-to-manage-customer-service-during-the-holidays/ Peggy of Timesheets.com explains how to staff customer service during the holidays so your team isn https://www.olark.com/speak/how-to-handle-customer-complaints-effectively-all-caps/ Thu, 26 Oct 2017 00:00:00 +0000 https://www.olark.com/speak/how-to-handle-customer-complaints-effectively-all-caps/ Helpful tips on how to handle customer complaints effectively when customers are using all caps in live chat on your website. https://www.olark.com/speak/the-olark-customer-service-standards/ Thu, 26 Oct 2017 00:00:00 +0000 https://www.olark.com/speak/the-olark-customer-service-standards/ In this article, Rhoda Meek offers the history of customer service standards at Olark and explains why we choose to share our standards with the world. https://www.olark.com/speak/how-we-migrated-500k-customer-cases-to-help-scout/ Thu, 07 Sep 2017 00:00:00 +0000 https://www.olark.com/speak/how-we-migrated-500k-customer-cases-to-help-scout/ In June 2017, the Olark Customer Service team successfully moved all customer records, workflows, and accounts to a new help desk. Here https://www.olark.com/speak/all-hands-in-zapier-surveygizmo/ Thu, 24 Aug 2017 00:00:00 +0000 https://www.olark.com/speak/all-hands-in-zapier-surveygizmo/ How Zapier and SurveyGizmo provide great customer service through live chat. https://www.olark.com/speak/how-to-onboard-new-live-chat-operators/ Thu, 24 Aug 2017 00:00:00 +0000 https://www.olark.com/speak/how-to-onboard-new-live-chat-operators/ Best practices from Olark and other customer-centric companies on how to onboard new live chat operators in advance of Cyber Monday. https://www.olark.com/speak/the-history-of-customer-service/ Tue, 20 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/the-history-of-customer-service/ A brief history of customer service since the dawn of man. https://www.olark.com/speak/how_not_to_suck_at_hiring/ Mon, 19 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/how_not_to_suck_at_hiring/ Kara Silverman of acast podcasts offers four easy steps to improve hiring and onboarding new employees. https://www.olark.com/speak/let-me-escalate-this-to-an-engineer/ Sat, 17 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/let-me-escalate-this-to-an-engineer/ Handling customer complaints effectively often means not escalating a problem through multiple customer support departments, but owning it from start to finish. https://www.olark.com/speak/how-not-to-get-frustrated-on-customer-support/ Tue, 13 Jun 2017 00:00:00 +0000 https://www.olark.com/speak/how-not-to-get-frustrated-on-customer-support/ Customer Happiness Consultant Brooke Gosden offers tips for avoiding frustration on customer support, particularly when having a bad day… https://www.olark.com/speak/what-happens-at-supconf/ Fri, 07 Apr 2017 00:00:00 +0000 https://www.olark.com/speak/what-happens-at-supconf/ Sarah Betts of Olark Live Chat shares her experience at SupConf Seattle, produced by Support Driven. https://www.olark.com/speak/why-ongoing-education-is-vital-to-a-customer-support-team/ Tue, 04 Apr 2017 00:00:00 +0000 https://www.olark.com/speak/why-ongoing-education-is-vital-to-a-customer-support-team/ Olark Live Chat is partnering with Support Driven to present Support Driven Exposition (SDX) 2017. Learn how to advance your customer support career! https://www.olark.com/speak/what-to-know-about-supconf/ Mon, 03 Apr 2017 00:00:00 +0000 https://www.olark.com/speak/what-to-know-about-supconf/ Kimberly Bringas interviews Scott Tran, founder of Support Driven and organizer of SupConf, to share what this customer support conference is all about. https://www.olark.com/speak/omnichannel-retail-tips-for-holiday-shopping-season/ Wed, 23 Nov 2016 00:00:00 +0000 https://www.olark.com/speak/omnichannel-retail-tips-for-holiday-shopping-season/ Jordan Vidra talks about how the Customer Support All-Stars at Homage provide an omnichannel customer experience that forges strong customer relationships. https://www.olark.com/speak/what-is-elevate-summit/ Sun, 05 Jun 2016 00:00:00 +0000 https://www.olark.com/speak/what-is-elevate-summit/ Nick O. talks with Sarah Hatter, founder of Elevate Summit, about what the conference entails and what attendees can expect to learn. https://www.olark.com/speak/why-customers-will-spend-more-if-you-start-with-a-smile/ Tue, 10 May 2016 00:00:00 +0000 https://www.olark.com/speak/why-customers-will-spend-more-if-you-start-with-a-smile/ Richard Shapiro, author of The Endangered Customer, explains why a smile instills hope in customers, and why hope is key in customer service. https://www.olark.com/speak/how-the-black-tux-does-chat-support/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/how-the-black-tux-does-chat-support/ Customer Service is driving growth for The Black Tux, and I got a firsthand look at what makes their Service team so effective. https://www.olark.com/speak/are-you-hiring-customer-support-champs/ Thu, 05 May 2016 00:00:00 +0000 https://www.olark.com/speak/are-you-hiring-customer-support-champs/ Learn how the CHAMPS system can help you assemble the best possible customer support team. https://www.olark.com/speak/how-customer-support-benefits-sales/ Thu, 14 Jan 2016 00:00:00 +0000 https://www.olark.com/speak/how-customer-support-benefits-sales/ Can sales tactics benefit your customer support team? Can doing customer support bolster your sales prowess? Yes, and Nick Oliverio of Olark Live Chat explains how. https://www.olark.com/speak/on-email-support-a-no-good-very-bad-day/ Fri, 18 Dec 2015 00:00:00 +0000 https://www.olark.com/speak/on-email-support-a-no-good-very-bad-day/ Recently, the Olark support team had to handle a higher than usual volume of customer emails. In this article and audio interview, Rhoda Meek explains how the customer support team was able to quickly resolve auto-replies while providing a human response to actual replies. https://www.olark.com/speak/what-is-customer-support-like-on-cyber-monday/ Thu, 17 Dec 2015 00:00:00 +0000 https://www.olark.com/speak/what-is-customer-support-like-on-cyber-monday/ Cyber Monday can be busy - very busy. Two Cyber Monday veterans, Adam Covalt of Bonobos and James Stillian of Man Crates, explain what customer support is like on the busiest online shopping day of the year. https://www.olark.com/speak/create-canned-responses-for-faster-live-chat-responses/ Mon, 30 Nov 2015 00:00:00 +0000 https://www.olark.com/speak/create-canned-responses-for-faster-live-chat-responses/ Creating canned responses in Olark Live Chat will enable you to help customers faster. Here https://www.olark.com/speak/all-hands-in-zenpayroll-wildbit-chrometa/ Thu, 01 Oct 2015 00:00:00 +0000 https://www.olark.com/speak/all-hands-in-zenpayroll-wildbit-chrometa/ ZenPayroll, Wildbit and Chrometa shares their best practices for getting everyone involved with customer support. https://www.olark.com/speak/video-customer-support-a-game-of-seconds/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/video-customer-support-a-game-of-seconds/ Jordan Munson of Wistia explains how support can get faster with the right tools. https://www.olark.com/speak/how-two-stars-of-online-retail-relate-elate-with-customers/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-two-stars-of-online-retail-relate-elate-with-customers/ Casper Sleep and BarkBox share tips on great customer support. https://www.olark.com/speak/learn-to-sell-by-doing-support/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/learn-to-sell-by-doing-support/ Olark CMO Sunir Shah explains why helping with customer support can actually make you a better salesperson. https://www.olark.com/speak/so-long-summer-hello-holiday-shopping-season/ Wed, 30 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/so-long-summer-hello-holiday-shopping-season/ The Olark Customer Support team shares its tips for remaining calm and providing great customer service. https://www.olark.com/speak/engineering-customer-service-at-wordpress/ Wed, 23 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/engineering-customer-service-at-wordpress/ Learn how Automattic organizes its remote team and engineers customer happiness across with a team 100 people. https://www.olark.com/speak/keep-your-customers-for-success/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/keep-your-customers-for-success/ Olark live chat offers tips on why investing in your existing customers can be even better for your business than trying to acquire new customers. https://www.olark.com/speak/how-rickshaw-bagworks-delivers-service-online/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-rickshaw-bagworks-delivers-service-online/ Rickshaw Bagworks shares how they provide great customer service and custom-made bags to San Francisco. https://www.olark.com/speak/how-spinlister-created-a-culture-of-service/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-spinlister-created-a-culture-of-service/ Andrew Batey, CMO, Spinlister, explains how his company provides great service by putting the customer above all else. https://www.olark.com/speak/how-they-olark-moonclerk-ticketdefenselaw/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/how-they-olark-moonclerk-ticketdefenselaw/ Tips from Moonclerk and TicketDefenseLaw.com on how to use live chat to talk to customers. https://www.olark.com/speak/relate-elate-how-to-talk-to-your-customers/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/relate-elate-how-to-talk-to-your-customers/ Sophie Monroe of WePay, Kevin Hale of Y Combinator, and Olark co-founder Matt Pizzimenti discuss best practices for helping customers. https://www.olark.com/speak/gurus-guide-being-amazing-and-being-amazed/ Wed, 16 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/gurus-guide-being-amazing-and-being-amazed/ Olark https://www.olark.com/speak/experiment-to-grow-and-gain-value/ Tue, 15 Sep 2015 00:00:00 +0000 https://www.olark.com/speak/experiment-to-grow-and-gain-value/ Olark customers offer tips on how to support customers and use their feedback through live chat to grow your business.