https://www.olark.com/topics/chat-tips/ Recent content in Chat Tips on Olark Hugo en-us Thu, 21 Apr 2022 00:00:00 +0000 https://www.olark.com/speak/higher-ed-kpis-for-live-chat/ Thu, 21 Apr 2022 00:00:00 +0000 https://www.olark.com/speak/higher-ed-kpis-for-live-chat/ What higher ed key performance indicators (KPIs) are most valuable to track in live chat, and how might your team go about it? Here are our top tips! https://www.olark.com/speak/admissions-questions-live-chat/ Thu, 14 Apr 2022 00:00:00 +0000 https://www.olark.com/speak/admissions-questions-live-chat/ Is your admissions department getting started with live chat? Here are a few common inquiries from prospective students that you can start preparing for. https://www.olark.com/speak/calendly/ Wed, 26 Jan 2022 00:00:00 +0000 https://www.olark.com/speak/calendly/ “Set up a time with your customers in seconds using the Calendly Olark integration. https://www.olark.com/speak/zoom-and-meet/ Fri, 29 Jan 2021 00:00:00 +0000 https://www.olark.com/speak/zoom-and-meet/ No more fiddling with videoconference links when you https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ Tue, 10 Dec 2019 00:00:00 +0000 https://www.olark.com/speak/small-business-at-the-holidays-5-tips-to-prep-for-the-holiday-customer-service-load/ The most wonderful time of the year can also be one of the most stressful. Here https://www.olark.com/speak/holiday-shopping-powerups-and-you/ Thu, 07 Nov 2019 00:00:00 +0000 https://www.olark.com/speak/holiday-shopping-powerups-and-you/ Feeling the creep of holiday stress? Olark is here to help! You https://www.olark.com/speak/6-big-impact-live-chat-tips-for-your-small-business/ Tue, 13 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/6-big-impact-live-chat-tips-for-your-small-business/ Manage live web chat for your small business with simple tips from the experts at Olark https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ Tue, 06 Nov 2018 00:00:00 +0000 https://www.olark.com/speak/seven-quick-tips-to-help-you-breeze-through-chats/ One of the primary benefits of live chat over other methods of sales or support is the ability to help multiple people quickly and efficiently. Here are seven tips to help make chatting a quick and pleasnat experience for you and your customers! https://www.olark.com/speak/use-chat-to-maintain-iso-certification/ Thu, 04 Oct 2018 00:00:00 +0000 https://www.olark.com/speak/use-chat-to-maintain-iso-certification/ How live chat helps maintain an ISO 9001:2015 Certification. https://www.olark.com/speak/save-customer-insights-with-notes/ Tue, 31 Jul 2018 00:00:00 +0000 https://www.olark.com/speak/save-customer-insights-with-notes/ Notes are a new Olark Live Chat feature to help you capture the insights you gain on chat, share them with your team, and use them to nurture leads and upsell returning customers. Here https://www.olark.com/speak/live-chat-translation-powerup/ Wed, 23 May 2018 00:00:00 +0000 https://www.olark.com/speak/live-chat-translation-powerup/ Don https://www.olark.com/speak/6-tips-for-chat-routing-and-filtering/ Wed, 25 Apr 2018 00:00:00 +0000 https://www.olark.com/speak/6-tips-for-chat-routing-and-filtering/ Filter chats and automatically assign them to the team or agent best equipped to help, using Olark https://www.olark.com/speak/visitor-cobrowsing-powerup/ Thu, 19 Apr 2018 00:00:00 +0000 https://www.olark.com/speak/visitor-cobrowsing-powerup/ “Get on the same page as your site visitors with our latest PowerUp, Visitor Cobrowsing. Solve problems faster and provide an exceptional experience to your customers. https://www.olark.com/speak/live-chat-slack-app/ Tue, 27 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/live-chat-slack-app/ Want to chat with your customers directly from Slack? The Olark Live Chat Slack App makes that possible! You can also share conversations with teammates in Slack, ask for help when things get busy, and celebrate together when one of your team members gets a 5-star customer rating. https://www.olark.com/speak/best-practices-in-escalating-an-issue/ Thu, 15 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/best-practices-in-escalating-an-issue/ You can https://www.olark.com/speak/6-ways-to-stay-cheerful-while-chatting/ Fri, 09 Mar 2018 00:00:00 +0000 https://www.olark.com/speak/6-ways-to-stay-cheerful-while-chatting/ Most chats are improved when you can stay cheerful while chatting. Barbara shares her tips for keeping yourself in good spirits. https://www.olark.com/speak/7-things-you-could-be-doing-now-to-support-more-users-at-once/ Thu, 15 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/7-things-you-could-be-doing-now-to-support-more-users-at-once/ Want to handle more concurrent chats? Barbara https://www.olark.com/speak/what-would-barbara-do-how-do-i-handle-trolls/ Thu, 08 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/what-would-barbara-do-how-do-i-handle-trolls/ How should you handle inappropriate or obnoxious chatters? Barbara shares what she likes to do! https://www.olark.com/speak/exiting-a-finished-chat/ Thu, 01 Feb 2018 00:00:00 +0000 https://www.olark.com/speak/exiting-a-finished-chat/ What should you do if you need to leave a chat? Barbara has some advice…. https://www.olark.com/speak/send-a-transcript/ Thu, 25 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/send-a-transcript/ How should you make sure your visitors remember the info you https://www.olark.com/speak/best-way-to-reassure-a-visitor/ Thu, 11 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/best-way-to-reassure-a-visitor/ It https://www.olark.com/speak/does-phrasing-matter/ Thu, 04 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/does-phrasing-matter/ I like to end my chats with “Thanks for stopping by!” but some of my colleagues use “It was a pleasure talking with you!” Is one better than the other? https://www.olark.com/speak/how-can-i-be-friendly-and-on-topic/ Wed, 03 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/how-can-i-be-friendly-and-on-topic/ How can you be friendly on chat AND stay on topic? Barbara returns to tell you what she would do! https://www.olark.com/speak/humans-make-mistakes-too/ Wed, 03 Jan 2018 00:00:00 +0000 https://www.olark.com/speak/humans-make-mistakes-too/ Everyone makes mistakes on chat. Here https://www.olark.com/speak/introducing-what-would-barbara-do/ Tue, 12 Dec 2017 00:00:00 +0000 https://www.olark.com/speak/introducing-what-would-barbara-do/ What’s the best way to greet a visitor when they start a chat? Our longest serving agent, Barbara is here to help with her trademarked, Barbara