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Track chat frequency, operator responsiveness, and customer satisfaction.
Track Olark conversations in Salesforce, Highrise, Nutshell, and many more CRMs. Keep your sales team on top of all customer conversations.
Solve more and sell more by viewing what’s on your visitor’s screen. Even control their keyboard and mouse to help solve problem faster, with nothing extra to download.
Chat with the right visitors. Create powerful rules to hide and show the chat box, automatically send messages, and assign chats to specific departments.
Keep customer conversations in one place by automatically forwarding chats to a helpdesk like Groove, Desk.com, Zendesk, or dozens more.
Save regularly used greetings, messages, and links to increase your chat speed and save time.
Group your operators by team, like a sales team and support team. Dedicate different sections of your website to different groups.
Search through every conversation you've ever had, with the tags, feedback, and customer history you need at a glance.
See what visitors have in their carts to give more informed answers and close sales faster, with our Magento and Shopify integrations.
Hide your chat box when no one is available to chat.
Remove Olark Branding from your chat box when you have 8 operators or more.
Get the low-down on any of our plans or features from our friendly team.
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