Microsoft Dynamics is a complete CRM tool, and with this Olark integration, you’ll be able to easily create leads and cases right from your chats. Pass leads to your sales teams, and assign cases to support and follow-up with this integration.

Connect Microsoft Dynamics

How it works

Step 1

During any Olark chat as an agent, type !dynamics and hit enter.

illustration of how the integration works, step one

Step 2

We’ll create a case or lead in MS Dynamics with your chat attached. Voila!

illustration of how the integration works, step two

Olark brings the power of customer information to your fingertips in real-time conversations.