Olark - JIRA Integration

With Olark and JIRA integrated, it takes only one command to open a new JIRA ticket or attach a conversation to an exisitng ticket.
Olark JIRA
This is a screenhot of JIRA Integration

Fewer Steps to Open a New JIRA Ticket

The Olark live chat add-on for JIRA - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. When a customer comes to you on live chat with a bug fix or a product suggestion, your agents can use a simple command to initiate a data transfer. When they do, Olark will send the full chat transcript to JIRA either attach it to an existing record, or use it to create a new ticket. Olark also pulls customer records from JIRA when a chat starts so an agent can view all previous customer interactions.

How Olark Live Chat works with JIRA

Step 1

During any Olark chat as an agent, type !jira and hit enter. You can even change the name of the issue by typing !jira [issue name] (e.g. !jira User wants Olark T-shirt)
illustration of how the integration works, step one

Step 2

We’ll create a case in JIRA with your chat attached. Voila!
illustration of how the integration works, step two

Integration setup

Here's a how-to guide for connecting Olark and JIRA.

Integration guide

Still have questions?

We're here to help. Chat with our award winning customer support team.

Click here to chat!
Olark Live Chat

Make your business human with Live Chat

If your small business needs a simple, powerful website chat widget, then Olark is right for you. It only takes minutes to add our intuitive live chat software to your website. Once installed, Olark makes it easy to talk more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.
Sign up for a free trial

Your next customer is on your website. Talk to them.