Olark - JIRA Service Desk Integration

Stop asking customers to submit tickets! Turn live chat conversations into tickets with the Olark and JIRA Service Desk integration.

Olark JIRA Service Desk
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Get The Most Out of Your Tickets with the JIRA Service Desk Chat Integration

The Olark live chat add-on for JIRA Service Desk - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. When a customer starts a conversation in Olark on your website, the live chat agent talking to the customer can use a single command to initiate a data transfer. At that point, Olark will send the full chat transcript to JIRA Service Desk either as a new ticket, or attach it to an existing record. Olark can also pull customer records from JIRA Service Desk when a chat starts so an agent can view all previous customer interactions.

How it works

Step 1

During any Olark chat as an agent, type !jsd and hit enter.
illustration of how the integration works, step one

Step 2

We’ll create a case in JSD with your chat attached. Voila!
illustration of how the integration works, step two
Olark Live Chat

Make your business human with Live Chat

If your small business needs a simple, powerful website chat widget, then Olark is right for you. It only takes minutes to add our intuitive live chat software to your website. Once installed, Olark makes it easy to talk more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.
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