The Olark live chat add-on for JIRA Service Desk - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. When a customer starts a conversation in Olark on your website, the live chat agent talking to the customer can use a single command to initiate a data transfer. At that point, Olark will send the full chat transcript to JIRA Service Desk either as a new ticket, or attach it to an existing record. Olark can also pull customer records from JIRA Service Desk when a chat starts so an agent can view all previous customer interactions.
During any Olark chat as an agent, type
!jsd and hit enter.
We’ll create a case in JSD with your chat attached. Voila!
Olark brings the power of customer information to your fingertips in real-time conversations.