The Olark live chat add-on for JIRA - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. When a customer starts a conversation in Olark on your website, the live chat agent talking to the customer can use a single command to initiate a data transfer. At that point, Olark will send the full chat transcript to JIRA either as a new ticket, or attach it to an existing record. Olark can also pull customer records from JIRA when a chat starts so an agent can view all previous customer interactions.

Connect JIRA

How it works

Step 1

During any Olark chat as an agent, type !jira and hit enter. You can even change the name of the issue by typing !jira [issue name] (e.g. !jira User wants Olark T-shirt)

illustration of how the integration works, step one

Step 2

We’ll create a case in JIRA with your chat attached. Voila!

illustration of how the integration works, step two

Olark brings the power of customer information to your fingertips in real-time conversations.