Olark - JIRA Integration

With Olark and JIRA integrated, it takes only one command to open a new JIRA ticket or attach a conversation to an exisitng ticket.

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This is a screenhot of JIRA Integration

Fewer Steps to Open a New JIRA Ticket

The Olark live chat add-on for JIRA - now available in the Atlassian Marketplace - creates a connect for data sharing between the two customer support software platforms. When a customer comes to you on live chat with a bug fix or a product suggestion, your agents can use a simple command to initiate a data transfer. When they do, Olark will send the full chat transcript to JIRA either attach it to an existing record, or use it to create a new ticket. Olark also pulls customer records from JIRA when a chat starts so an agent can view all previous customer interactions.

How it works

Step 1

During any Olark chat as an agent, type !jira and hit enter. You can even change the name of the issue by typing !jira [issue name] (e.g. !jira User wants Olark T-shirt)
illustration of how the integration works, step one

Step 2

We’ll create a case in JIRA with your chat attached. Voila!
illustration of how the integration works, step two
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