https://www.olark.com/ Recent content in Live Chat Software for Sales and Customer Support on Olark Hugo -- gohugo.io en-us Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/wordpress/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/wordpress/ https://www.olark.com/integrations/hubspot/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/hubspot/ https://www.olark.com/integrations/salesforce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/salesforce/ https://www.olark.com/integrations/slack/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/slack/ https://www.olark.com/integrations/zendesk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/zendesk/ https://www.olark.com/integrations/front/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/front/ https://www.olark.com/integrations/helpscout/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/helpscout/ https://www.olark.com/integrations/desk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/desk/ https://www.olark.com/integrations/sugarcrm/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/sugarcrm/ https://www.olark.com/integrations/nutshell/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/nutshell/ https://www.olark.com/integrations/mailchimp/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/mailchimp/ https://www.olark.com/integrations/drupal/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/drupal/ https://www.olark.com/integrations/googleanalytics/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/googleanalytics/ https://www.olark.com/integrations/woocommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/woocommerce/ https://www.olark.com/integrations/bigcommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/bigcommerce/ https://www.olark.com/integrations/activecampaign/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/activecampaign/ https://www.olark.com/integrations/magento/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/magento/ https://www.olark.com/integrations/greenrope/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/greenrope/ https://www.olark.com/integrations/constant-contact/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/constant-contact/ https://www.olark.com/integrations/squarespace/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/squarespace/ https://www.olark.com/integrations/webflow/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/webflow/ https://www.olark.com/integrations/slate/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/slate/ https://www.olark.com/integrations/zapier/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/zapier/ https://www.olark.com/integrations/pardot/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/pardot/ https://www.olark.com/integrations/shopify/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/shopify/ https://www.olark.com/integrations/meet/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/meet/ https://www.olark.com/integrations/zoom/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/zoom/ https://www.olark.com/integrations/calendly/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/calendly/ https://www.olark.com/integrations/webhooks/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/integrations/webhooks/ https://www.olark.com/library/2023-highered-report/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/library/2023-highered-report/ https://www.olark.com/help/3dcart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/3dcart/ 3DCart is a shopping cart storefront used by many Olark customers. Putting Olark onto your 3DCart pages just couldn’t be easier using our quick guide. In your 3dcart store manager page click on Settings > Design > Template Editor Open up the page template you want to put the chat box on. You will want to do this step and Step #3 for each template that you are using on your site - for any pages that you would like the chat box to appear on (we recommend all of them). https://www.olark.com/help/accessibility/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/accessibility/ Olark’s chatbox widget meets WCAG 2.0 AA and Section 508 requirements. Many websites use live chat software. Some people who use live chat also use accessibility features. Accessibility features include screen readers, visual notifications, and high contrast browsing. This article reflects another digital accessibility feature which is plain language. Olark strives to ensure that all website visitors have equal access to chat. We believe in and advocate for digital accessibility. Everyone benefits from it. https://www.olark.com/help/ipaddresses/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ipaddresses/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Where can I find visitor IP addresses? As of October 25th, 2019, you cannot see your visitor’s IP address in the chat console by default. You will need to click on the “Reveal IP address” link within the chat conversation’s “Additional info” panel. https://www.olark.com/help/activecampaign/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/activecampaign/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** With the Olark and ActiveCampaign integration, you can add new contacts or update existing contacts in ActiveCampaign with new Olark chat messages and transcripts. This integration requires a Zapier account. https://www.olark.com/help/activedemand/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/activedemand/ This integration makes it easy to connect your Olark chat contacts and transcripts to ActiveDEMAND for your marketing automation. With a few quick steps outlined below, you’ll be able to connect your Olark and ActiveDEMAND accounts and provide a streamlined experience for your site visitors. Make sure you have both the ActiveDEMAND and Olark scripts on your site. Log in and copy your Olark embed code. ActiveDEMAND will automatically detect Olark and scrape all conversations to insert them into the timeline. https://www.olark.com/help/addimage/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/addimage/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Being able to make any image or link bring up the Olark chat box lets you highlight your live chat service anywhere on your site. As with all the examples below, we recommend enabling the “Hide the chatbox by default” option so that your chat box is hidden until someone clicks the link. https://www.olark.com/help/add_operator/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/add_operator/ Here’s how to invite a new agent to your Olark account. You will need admin-level access on your Olark account to invite new agents. Visit your Team page. Select the blue Invite Agent button at the top-left section of the page. If the button displays no available seats, you will need to first adjust your billing details or deactivate a current agent on your team. Enter the agent’s email address where the invitation will be sent. https://www.olark.com/help/adium/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/adium/ We recommend using Adium with Olark as it lets you log in using multiple screen names simultaneously, separating business and personal chats for example. Setup Steps Download and install Adium Launch Adium and enter Preferences from the Adium menu options. Select the Accounts tab. Click on the + icon to add your Olark account. Depending on your version of Adium, choose either Jabber or XMPP from the drop down menu. https://www.olark.com/case-studies/adler-university/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/adler-university/ https://www.olark.com/help/admin-only-account/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/admin-only-account/ We offer two (2) types of agent seat types. Admin, with access to all account settings (e.g., billing, Automation Rules, etc.), or Agent with access to only chat transcripts, as well as being able to edit their own profile and view their own chat ratings. Agents will not have access to important account components such as: creating groups, adjusting or viewing billing information or creating Automation Rules. It’s not possible to have an Admin-only account purely for the purposes of supervising. https://www.olark.com/help/custom-salesforce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/custom-salesforce/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Advanced Custom Field Mapping Sometimes you’d like to capture some data in a pre-chat or offline survey field and push that data to a specific field in SalesForce. Here’s how to make that happen. https://www.olark.com/help/operator-activity/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/operator-activity/ Agent Activity (Summary) provides an overview of important agent metrics. You can see which agents are online in real-time, look at average response times, see the total number of chats and more. Administrators can view information for all agents on their account, while agents can only view their own data. Selecting a date range will update the averages summary boxes. Each average has a typical value to compare against. Depending on the date range chosen, the typical value will be for a particular weekday, week, month or custom date range. https://www.olark.com/help/commands/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/commands/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Olark commands give your agents quick access to the most useful tools during a chat conversation for creating leads, transferring chats, and helping customers. To use an Olark Command, just type in the command you wish to use into your active chat conversation, and our system will automatically detect it and do what you want it to do. https://www.olark.com/help/op2op/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/op2op/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Your agents can chat with each other right from their Agents list! View the Agents section of your chat console to see who is online. In the Agents list, click on the name of the agent you want to chat with and send them a message like any other chat. https://www.olark.com/live-chat-for/ama-higher-ed-+-olark-live-chat/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/live-chat-for/ama-higher-ed-+-olark-live-chat/ https://www.olark.com/help/attention-grabbers/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/attention-grabbers/ The attention grabber feature has been retired effective February 2021 with the release of our new chatbox design. While it does not duplicate the feature exactly, there is an option to change your default chatbox bubble to a custom image. You can do so using a click to chat image. This does require the use of our self-serve API. https://www.olark.com/help/automated-email-reports/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/automated-email-reports/ Admins on paid accounts can receive daily, weekly or monthly reports of chat activity directly to their email inbox with automated email reports. Choose how often, what content and which agent group the report should pertain to. Reports are delivered at 8am on the day specified (make sure you’ve got your correct timezone selected in your profile). A report will not be sent if there is no activity during the specified time period. https://www.olark.com/help/autoreply/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/autoreply/ Using the Olark api you can send your visitors a response if your agent does not reply to a message right away. This script will automatically send a message to your visitor within 45 seconds of the agent not responding. Note that this script will only send a message to the visitor if the agent has never responded to them. Important Notice: We’ll do our best to help with any questions you have. https://www.olark.com/help/automation-rules/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/automation-rules/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer and have a chatbot, your automation rules may conflict with your chatbot. Please reach out to pro@olark. https://www.olark.com/help/bigcartel/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/bigcartel/ Big Cartel is a simple shopping cart for clothing designers, bands, jewellers, crafters, and other artists. Integrate with Olark live chat in a few minutes. Note: You need to be on a paid Big Cartel plan in order to edit the HTML and insert the Olark chat box. Sign up to Big Cartel now. From your admin panel, choose Store and then Settings. Enable Maintenance mode and Save. https://www.olark.com/help/bigcommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/bigcommerce/ It’s easier than ever to take advantage of Olark live chat in your Bigcommerce store. Use this quick guide to install Olark on your site. Do note, that Bigcommerce has a lot of different permissions levels. If you don’t see any of these options, please check that you have the appropriate rights. There are two ways to install Olark on your page depending on what kind of bigcommerce theme you use. https://www.olark.com/help/billing-errors/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/billing-errors/ Having trouble paying us? We recommend trying again with a different card or contacting your bank to determine the cause of the error. Payment is declined When a payment is declined, for reasons of privacy credit card companies don’t give the vendors (in this case, Olark) a reason for why a payment is declined. There are however two common reasons which solve most of these declined errors. One is insufficient funds on the card. https://www.olark.com/help/block/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/block/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes it’s useful to be able to block a certain visitor. Whether it be your development team and colleagues that have no need to chat with you or a persistent troll distracting your support team, we have you covered. https://www.olark.com/help/block-ip/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/block-ip/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes it’s useful to be able to block a certain visitor. Whether it be your development team and colleagues that have no need to chat with you or a persistent troll distracting your support team, we have you covered. https://www.olark.com/help/blogger/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/blogger/ Blogger is a free blog publishing tool from Google, for sharing your text, photos and video. You can integrate Olark with your blogger HTML template. Warning: Google can occasionally remove a blog for installing 3rd party Javascript it detects as being malicious. While Olark is not malicious code, we have no control over when this can happen. Go to your blogger dashboard and click on Layout https://www.olark.com/help/browser-extensions/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/browser-extensions/ These browser extensions are known to cause issues with Olark. We do not recommend having these extensions enabled/active while using Olark: Adblock Plus Avira Browser Safety Cloudflare Rocket Loader Covenant Eyes Ghostery Grammarly Pop-up Blocker Pro Please note: This list is not all inclusive and other plugins or extensions can cause conflicts with Olark. https://www.olark.com/help/browser-support/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/browser-support/ The Olark chatbox widget that is installed on your website is tested to work with the following browsers: Desktop Chrome Firefox Microsoft Edge Safari Opera Mobile Chrome for Android 4.4 and up Chrome for IOS Safari for IOS 8 and up The Olark chat console works in modern versions of Chrome, Firefox, Microsoft Edge, and Safari. https://www.olark.com/help/calendly/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/calendly/ Find your permanent link in Calendly by pressing Account on the right-side of the top ribbon bar on your Calendly dashboard. After pressing Account, select the menu option Share Your Link. Copy your link as your final step within Calendly. Go to Dashboard > Settings > Shortcuts in Olark. Note: Free accounts are unable to use the Shortcuts feature. Press the New Shortcut button. Name the shortcut ‘calendly’ or even use an abbreviation like ‘cal’! https://www.olark.com/case-studies/camp-north-star/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/camp-north-star/ https://www.olark.com/help/connection/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/connection/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Even if you don’t notice your connection dropping, your computer and Olark may be unable to communicate with each other for a brief period. Symptoms of this may include undelivered messages, being set to a “Disconnected” status, or an incorrect status being shown to visitors. https://www.olark.com/help/languages/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/languages/ When you sign up for an Olark account, you’ll be prompted to choose your default language. If your language is not supported or you want to use multiple languages this article will show you how. If you only need to support one language at a time, all of the chat text can be changed on the Setup section of your Olark dashboard. Note that changing the language setting on the Setup page will undo any changes you’ve made in the text boxes, so make sure to select your language before making any customizations. https://www.olark.com/help/compare-chatlio-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-chatlio-vs-olark/ Chatlio Alternative: Embed Slack with advanced live chat features Do you want to embed Slack into your website so you can talk to your team and your customers from one place? Are you looking for more than the basic live chat features? Olark’s Slack integration allows your team the options to work in Slack, chat from our easy to use native chat console, or use a third-party app. Chatlio relies on Zapier and Webhooks to share data with your CRM, CMS and other tools. https://www.olark.com/help/subdomains/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/subdomains/ Do you have multiple subdomains on your website? For example, you might have payments.fancyflowervases.com and www.fancyflowervases.com. If you want Olark conversations to continue across all of your subdomains, go to the Setup page and tell us your main domain: Now visitors will be able to continue their chats when they go from one subdomain to another. Cool! If you are using subdomains on multiple sites, you can enter all of them by using a comma to separate multiple sites. https://www.olark.com/case-studies/chippewa-valley-technical-college/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/chippewa-valley-technical-college/ https://www.olark.com/case-studies/command-alkon/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/command-alkon/ https://www.olark.com/help/consent/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/consent/ Consent for Recording Chat Messages You may have noticed that Olark uses the following language on our chatbox relating to consent: “Olark keeps transcripts of our chats. If you would like more information, our Privacy Policy is available here." Why does Olark do this? We want it to be very clear to our customers and website users that we are recording the transcript of the chat. Please see more information on our Privacy Policy and Terms of Service. https://www.olark.com/help/constant-contact/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/constant-contact/ Trying to get more out of your email marketing efforts with live chat? You can add Olark on your Constant Contact website in just a few simple steps! Installation steps Log into your Constant Contact account. Click on the Website button on the top-right corner of your dashboard. After clicking on the Manage Your Sites button, Find the site you want to add Olark live chat and click the Edit Site button https://www.olark.com/help/csp-support/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/csp-support/ Some websites may have additional security protections using a technology called Content Security Policy (CSP). You can read more about CSP if you are curious. Olark supports CSP out of the box, you can find the code on your Install page. Make sure to include the Olark snippet in its own file, and use a script tag’s src attribute to include it (rather than embedding it in its own script tags, like the usual code). https://www.olark.com/help/google-analytics-conversion/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-conversion/ If you’re using Olark for sales, then you’ll want to know if it’s actually worth the money you’re paying for it. In other words, does Olark live chat help convert more visitors and increase your revenue? And which of your chat agents are closing the most sales through Olark live chat? Does Olark help increase conversions? With Olark’s Google Analytics integration, you can measure this by creating a segment (aka subset) of your visitors who have chatted via Olark, and then seeing how they convert compared to your non-chatting visitors. https://www.olark.com/help/corecommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/corecommerce/ CoreCommerce is an all-in-one hosted shopping cart for your online ecommerce store with FTP access and shared SSL. Integrate it with your Olark live chat. Log in to your Core Commerce Account. Hover over the green Design Tab in the Menu bar. Select Advanced Options Under Edit HTML/CSS, there is an option for drop down menus. Depending on where you want to install the widget it needs to be added to either the Footer. https://www.olark.com/case-studies/creative-bag/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/creative-bag/ https://www.olark.com/help/cscart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/cscart/ This tutorial shows you how to install Olark on your CS-Cart shopping cart software site, helping you chat to visitors while they browse your site. Log in to your CS-Cart administration site. Go to the Template Editor by clicking on the Design dropdown menu. Navigate through your template files and open the index.tpl file in the template’s root. Scroll down to the bottom of the index. https://www.olark.com/help/cubecart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/cubecart/ CubeCart is free eCommerce shopping cart software which you can integrate with your Olark live chat. Follow these instructions to get set up in minutes. In the Cubecart Admin panel click on Live Help. Click on the Olark Logo. Enter your Olark Site ID, make sure the check mark is green to enable the module, and then click Save. https://www.olark.com/help/custom-integrations/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/custom-integrations/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Out of the box, Olark offers many ways to integrate with other services. From CRMs and HelpDesks to Analytics Services and Shopping Carts. If you are looking for an integration that matches your specific need, you can use one of our two custom integration strategies: https://www.olark.com/help/chat-debug/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chat-debug/ Occasionally, an Olark agent might ask you for debug information from your chat.olark.com session in order to better investigate an issue you’re having. To gather this information, hit the shortcut Shift + . or Shift + > in your browser while on the chat.olark.com page. Your cursor should not be in the text box when trying use the Shift + . or Shift + > shortcut. Please copy the contents inside that window and provide that to your agent on chat or send it via email to support@olark. https://www.olark.com/help/design/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/design/ Time to get creative! Check out the Design section of your Olark dashboard to customize the design of your chat widget. Colors The Color Options design tab will allow you to change both the primary and secondary colors of your chat widget. You can choose one of our pre-selected colors, enter in your own color hex code, or even use our drop down color picker to select a color! On the right side of the screen, you’ll see an example showcase of what your selections will appear as for your visitors. https://www.olark.com/help/desk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/desk/ On August 31, 2019, Olark will be retiring our integration with Desk. Unfortunately, we’ve received numerous reports of major issues with the Desk integration — you’ve likely noticed some of these problems yourself. After investigating, we’ve come to the difficult conclusion that we can’t reasonably expect to provide a good experience for Desk users. We’re bummed, but stability and quality are very important to us, and we’re not comfortable continuing to offer a feature that doesn’t work consistently. https://www.olark.com/help/desktop-notifications/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/desktop-notifications/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google Chrome, Safari, Firefox and Microsoft Edge will each allow you to display desktop notifications when you receive a new chat. This is enabled through our Chat Console to better alert you when you have a new message! https://www.olark.com/help/develop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/develop/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The !develop command opens a built-in debugging tool for Olark on your website. This can help you mimic the behavior of different website visitors. You use the command from the Agent side. The debugging tools will show on the visitor’s end. https://www.olark.com/help/disable-visitor-info/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/disable-visitor-info/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. In the Olark settings panel, there is an option to “Disable Visitor Information” Enabling this option will remove some of the information you see when a visitor initiates a chat. The information removed is shown with an arrow below: https://www.olark.com/help/pagespeed/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pagespeed/ The Olark chat box loads asynchronously - meaning that it loads “in the background”, and should not block the loading of the rest of your site’s content. There are cases where it may seem like Olark is slowing your site down. For reference, we have collected the most common questions we get about Olark and page speed like: Why does Olark load so many resources, even after the chat box has finished loading? https://www.olark.com/help/drupal/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/drupal/ Learn how to integrate Olark with Drupal, the free software that allows you to easily organize, manage and publish your content, with many customization options. Drupal 8 & 9 From your Drupal admin panel, click on: Configuration > Text formats & editors > (+ Add text formats) Create a new format and name it something like, “Unfiltered”. Make sure all filters are disabled and then save. https://www.olark.com/help/ekmpowershop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ekmpowershop/ Install our Olark live chat on ekmPowershop, an easy to use hosted ecommerce software solution that offers everything you need to sell your products online. Log into your ekmpowershop administration area Go to Design and click Change template Choose " I wish to use a custom design for my online shop" Click " I wish to modify an existing ekmpowershop template Select your current template https://www.olark.com/help/send/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/send/ The !send command allows you to forward a chat transcript via email during a chat conversation with a visitor. Examples and Usage In your chat conversation, type one of the following and hit return or enter. !send - emails the transcript to the visitor’s email (if available). !send test@olark.com - emails the transcript to test@olark.com. !send test@olark.com, another.test@olark.com - emails the transcript to both email addresses. Notes Using the ! https://www.olark.com/help/email-report/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/email-report/ You can have a CSV report emailed to you containing all known information about your chats over a designated time period. Here’s a breakdown of each of the field names you’ll see for each chat. Please note, the timezone used in these reports is the timezone specified on the main admin agent account in Olark. You can edit those settings if you go here and click edit next to the correct agent. https://www.olark.com/help/emojis/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/emojis/ Part of our goal at Olark is making business human. What better way to humanize your business than to show your customers how you’re feeling? 🙂 Olark offers emoji support within the chat console (for agents) and chat widget (for visitors). The following codes will allow you (or your visitors) to add emojis within a conversation: Code Emoji :simple_smile: 🙂 :smile: 😄 :laughing: 😆 :blush: 😊 :smiley: 😃 :relaxed: 😊 :smirk: 😏 :heart_eyes: 😍 :kissing_heart: 😘 :kissing_closed_eyes: 😚 :flushed: 😳 :relieved: 😌 :satisfied: 😆 :grin: 😁 :wink: 😉 :stuck_out_tongue_winking_eye: 😜 :stuck_out_tongue_closed_eyes: 😝 :grinning: 😃 :kissing: 😗 :kissing_smiling_eyes: 😙 :stuck_out_tongue: 😛 :sleeping: 😴 :worried: 😟 :frowning: 😦 :anguished: 😧 :open_mouth: 😮 :grimacing: 😬 :confused: 😕 :hushed: 😯 :expressionless: 😑 :unamused: 😒 :sweat_smile: 😅 :sweat: 😓 :disappointed_relieved: 😥 :weary: 😩 :pensive: 😔 :disappointed: 😞 :confounded: 😖 :fearful: 😨 :cold_sweat: 😰 :persevere: 😣 :cry: 😢 :sob: 😭 :joy: 😂 :astonished: 😵 :scream: 😱 :tired_face: 😫 :angry: 😠 :rage: 😡 :triumph: 😤 :sleepy: 😪 :yum: 😋 :mask: 😷 :sunglasses: 😎 :neutral_face: 😐 :no_mouth: 😶 :innocent: 😇 To insert an emoji within a conversation, you’ll want to type the emoji code and surround it with colons. https://www.olark.com/help/end/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/end/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes you will want to signal to your visitor that the conversation has ended. You can use the !end command to end the chat. The end chat command sends a predefined chat ended message to your visitor at the end of a conversation. https://www.olark.com/help/enforcing-offline-hours/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/enforcing-offline-hours/ Olark will automatically detect when you have agents available to chat. However, there may be cases where you want to force Olark to display as unavailable even when you have available agents - for example, if you want to enforce particular off-hours in the evening. Here’s how you might approach this using our JavaScript API. You’ll want to get the get the current time. The quickest way to do this is to get the visitor’s browser time: https://www.olark.com/case-studies/fenetech-test/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/fenetech-test/ https://www.olark.com/case-studies/franklin-university/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/franklin-university/ https://www.olark.com/help/free-chat-limit/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/free-chat-limit/ If you are using Olark’s free plan, you can have up to 20 chats per month. After your 20th chat, your chatbox will be set to offline mode. What counts as a chat? One-way interactions don’t count toward your chat limit: e.g., a visitor initiates a chat, but none of your agents respond, or you try to chat with a visitor, but they don’t respond. Chats with the same visitor are counted separately if: the first chat ends (the visitor ends the chat or leaves the page, or the agent uses the ! https://www.olark.com/help/freshdesk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/freshdesk/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** You can link Olark with your Freshdesk CRM software. All you need to do is follow this quick guide to have your chat transcripts and offline messages sent to Freshdesk. https://www.olark.com/help/front/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/front/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** In order to connect Olark and Front, you must first have an Olark account and a Front account. If you don’t already have an account with Olark, sign up here. https://www.olark.com/case-studies/fruition/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/fruition/ https://www.olark.com/help/chat-ratings/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chat-ratings/ Chat Ratings let you send the visitor a post-chat survey to find out how they rated their chat experience while on your site. Enabling Chat Ratings Head to your Setup page and click the “Ask for visitor feedback” box to enable chat ratings. Requesting chat feedback An agent can send a feedback request at any time during an ongoing conversation by using the !feedback command. The feedback survey will also be included if the agent uses the ! https://www.olark.com/help/google_analytics/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google_analytics/ This article was updated to reflect the newest version of Google Analytics, GA4, in June, 2023. Information that pertains to the sunset Universal Analytics is marked as such below. NOTE: If you use Google Tag Manager to load your gtag, follow the instructions in our GTM for GA4 article instead. Olark’s Google Analytics integration provides its users with: More visitor insights Conversion tracking for chatting visitors And much more! https://www.olark.com/help/godaddy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/godaddy/ You can use our standard HTML guide to install Olark on a GoDaddy site. Important: Olark will not work with GoDaddy’s Website Builder in most cases. You will have issues with the way our widget floats and the positioning of our widget while using the GoDaddy Website Builder. We do not recommend using Olark with GoDaddy Website Builder. GoDaddy has provided instructions on installing 3rd party scripts. This may be helpful if you want to proceed with using Olark with the GoDaddy Website Builder. https://www.olark.com/help/meet/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/meet/ You will need a permanent Meet link for this integration. Google Meet doesn’t promote permanent Meet links, but there is a workaround. Open Google Calendar and create a recurring event with no end date. Select the “Add Google Meet videoconferencing” button to generate a link. You can put it in its own sub-calendar, so you can hide it if you prefer. The link created from the above action will only persist as long as the event continues in your calendar. https://www.olark.com/help/google-tag-manager/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-tag-manager/ WARNING: We do not recommend using this installation method. Google Tag Manager can produce unexpected, undesired and/or unknown complications with your Olark chat widget. While we’re able to offer the installation, we are not able to troubleshoot errors caused by using Olark with Google Tag Manager. For best results, we recommend using our manual installation method. If you would like to use Olark with Google Tag Manager you can follow the guide below. https://www.olark.com/help/greenrope/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/greenrope/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Follow these steps to integrate the GreenRope CRM with Olark. Doing so will forward transcript and visitor info to your GreenRope CRM system. Log into your GreenRope account. https://www.olark.com/help/groups/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/groups/ The Groups feature allows you to assign visitors to specific agent groups, so their chats go to the correct group of agents on your website. All Olark plans support Groups. This guide has three parts: Creating an agent group Routing visitors to an agent group Troubleshooting Creating a group First, navigate to your Groups page. On this page, you can create and manage your groups. Click + New group to create your first custom group. https://www.olark.com/help/happyfox/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/happyfox/ HappyFox helps you manage all incoming customer support requests by converting them into easy to act on tickets. Follow these steps for integration into Olark. Create your our own workflows, set service goals and learn from useful metrics. With live chat integration becoming a primary customer support channel, the HappyFox and Olark integration lets you improve customer intelligence by converting chat conversations into meaningful, actionable tickets. Requirement: A HappyFox account. If you do not have one, create a HappyFox account here. https://www.olark.com/help/helpscout/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/helpscout/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Help Scout is a Help Desk that can be connected to Olark to help access all of your transcripts, offline messages, and customer data. Follow these steps to connect Olark and Help Scout to begin sending chat transcripts and offline messages to your Help Desk software. https://www.olark.com/help/targeted-chat-hide/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/targeted-chat-hide/ Depending on where you do business, you may not want all of your visitors to be able to chat with you. Automation Rules provides you with an easy way to hide the chatbox depending on where your visitors are located. Show chat only to USA visitors Let’s say for this example you only want to show the chatbox for your visitors located in the USA. You can use an automation rule to say IF Visitor’s Country is not United States THEN Hide the Olark chatbox. https://www.olark.com/help/hiding-region/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/hiding-region/ You may not always want to chat to people from every country. With Olark you can hide the chat box from visitors coming from a specific region. This can be done with our Automation rules but this guide will focus on how to accomplish this with the Olark api. Say for example, I am own a Maple Syrup company that can only ship to products to Canada. I’d use the getDetails API call to find out the visitor’s country. https://www.olark.com/library/chat-for-enrollment-checklist/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/library/chat-for-enrollment-checklist/ https://www.olark.com/help/highrise/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/highrise/ On August 31, 2019, Olark will be retiring our integration with Highrise. Unfortunately, we’ve received numerous reports of major issues with the Highrise integration — you’ve likely noticed some of these problems yourself. After investigating, we’ve come to the difficult conclusion that we can’t reasonably expect to provide a good experience for Highrise users. We’re bummed, but stability and quality are very important to us, and we’re not comfortable continuing to offer a feature that doesn’t work consistently. https://www.olark.com/help/html/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/html/ To install the Olark chat widget on your website, you’ll need to first log into your Olark account. Once you are logged in, click on the Settings section from the menu on the left and then click Installation. Standard or Manual Installation Our standard installation method requires you to copy and paste a small javascript snippet immediately before your site’s closing </body> tag. Click on the blue Get embed code button to see and copy that snippet, which should look like this: https://www.olark.com/library/manufacturing-industrial-live-chat-checklist/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/library/manufacturing-industrial-live-chat-checklist/ https://www.olark.com/library/staff-live-chat-highered/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/library/staff-live-chat-highered/ https://www.olark.com/help/allowed-html/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/allowed-html/ You can customize text for your chatbox using basic HTML in the following sections of the live chat widget. Online Welcome Message Pre-Chat Welcome Message Offline Message/Offline Thank You Message If a section allows for HTML, you’ll see the following. For security reasons, we only allow certain HTML tags and attributes to be used. Other HTML tags will be stripped from your text. You can use the following block elements in your Olark text settings. https://www.olark.com/help/hubspot/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/hubspot/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** There are two different ways to integrate Olark and HubSpot: You can put Olark’s chatbox on your HubSpot-hosted website, or send Olark chat transcript info to HubSpot’s contacts on their timeline. https://www.olark.com/help/bounced-email/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/bounced-email/ If you have stopped receiving offline messages to your email inbox, there are a few things to check: Check that your offline messages are being forwarded to the appropriate place. You can verify this setting on your Text and Forms page. Check your spam folder or filter for any emails where the subject line contains the phrase “wrote you a note”. If you are experiencing the following: https://www.olark.com/case-studies/img-academy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/img-academy/ https://www.olark.com/help/chatbox_update/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chatbox_update/ We’ve improved the look and behavior of the Olark chat box! So, what’s new? Most noticeably, the chat box and button now have a more modern look. Agent feedback is now an interactive experience Questions you might have: Is the updated chatbox accessible? The chatbox conforms with Level A and Level AA of the Web Content Accessibility Guidelines (WCAG) version 2.0. We will continue to perform accessibility testing, including live-user testing, on a regular scheduled basis to ensure we remain compliant. https://www.olark.com/help/compare-intercom-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-intercom-vs-olark/ Intercom pricing and feature comparison Looking for an Intercom alternative? Let’s take a look at the difference between Intercom vs. Olark, and what makes Olark the best Intercom alternative for live chat. Simple pricing — Unlimited contacts With Intercom you have to pay by number of contacts, making it hard to predict cost. What happens if you get an unexpected traffic spike? You could get stuck with an unexpectedly high bill. https://www.olark.com/help/jira/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/jira/ Important Notice Olark previously offered JIRA Software integration. Unfortunately, the integration is no longer available to Olark customers setting up a new integration. If you have already connected JIRA to Olark, you can still use the functionality described below and continue to use the integration as expected. The JIRA integration can be used to help access all of your transcripts, offline messages, and customer data. Configuring Your Integration You can adjust the settings for this integration on the JIRA integration page. https://www.olark.com/help/joomla/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/joomla/ This guide will go through how to add Olark to your Joomla 3 site. Requirements Joomla version 3 (with Magic Quotes turned off) Custom HTML Advanced module Your Olark install code Guide Log in to your Joomla Administration site. Choose Extensions from the menu bar, then Extension Manager from the dropdown menu. On the Extension Manager Install page, click Choose file and find the Custom HTML Advanced module Zip folder that you downloaded. https://www.olark.com/help/joomla-legacy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/joomla-legacy/ Joomla! is the mobile-ready and user-friendly way to build your own website. Choose from thousands of features and designs. Joomla! is free and open source. Guides This tutorial contains guides for the following Joomla versions. We also have a separate tutorial for Joomla 3. Version 2.5 Version 1.6 Version 1.5 Joomla 2.5 Log into your Joomla administration area. If you are using a text editor, such as TinyMCE, set it to “none”. https://www.olark.com/case-studies/keiphone/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/keiphone/ https://www.olark.com/help/avatar/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/avatar/ Add a friendly profile picture showing off the human side of your chat agent to help engage visitors in a conversation with one of your experts! Be sure not to use a generic image of a headset girl that isn’t representative of your own agents. That only suggests to visitors that they may be speaking to a robot or an outsourced team member. Before proceeding, it’s important for us to note that profile picture images cannot be deleted once they are uploaded. https://www.olark.com/help/limit/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/limit/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. You can limit the number of chats an agent can receive at any one time with Round Robin. This feature can help prevent your agents from getting overwhelmed with too many concurrent chats. Limiting Chats Per Agent Set your Chat Routing to Round Robin on your Setup page. https://www.olark.com/help/radio-button-prechat/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/radio-button-prechat/ Important Note: Customers have unique setups and work under different constraints. The following example should be taken only as an example and is not guaranteed to accomodate everyone’s specific requirements. This guide is a starting point for figuring out how to write your personalized code with the Olark API. Step 1: Set up Groups Before you can route any chats to groups, you need to make sure you’ve actually created some groups. https://www.olark.com/live-chat-for/slate/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/live-chat-for/slate/ https://www.olark.com/help/live-chat-translation-powerup/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/live-chat-translation-powerup/ The Live Chat Translation PowerUp allows agents to chat with visitors from around the world. This PowerUp can be purchased via the PowerUp store. How to Use the Live Chat Translation PowerUp After purchasing this PowerUp, you will see two dropdown menus in each new conversation window in your chat console. Translating visitor chats When visitors chat in a language you are not familiar with use the dropdown labeled ‘TRANSLATE VISITOR TO’. https://www.olark.com/help/compare-livechat-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-livechat-vs-olark/ LiveChat Inc pricing and feature comparison If you want to close sales and provide great customer service, you need a full range of features; LiveChat Inc only offers the basics. Olark’s plans include advanced features like detailed reporting, admin settings, and we put helpful tools like text auto-completion and customer information right at your team’s fingertips so they can offer the best customer support and increase sales. Olark also has over 20 integrations and plugins to easily connect Olark with other sales and support software including Salesforce, Wordpress, Helpscout, MailChimp, Hubspot, and many other CMS and CRM products. https://www.olark.com/help/magento-manual/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/magento-manual/ Magento is an eCommerce software and platform used by many of the internet’s leading brands. If you’re using Magento, 1 here’s how to integrate your site with Olark live chat: Log into your Magento store administration account. From your store’s Admin Panel home screen, click Content. Select Design Click Configuration In the Design Editor, scroll down to the Footer section and locate the Miscellaneous HTML text area. https://www.olark.com/help/mailchimp/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mailchimp/ Your email list is the most important marketing tool to spread the word, make sales, and grow your business. Send your Olark chat participants to a designated mailchimp list using our Olark to mailchimp integration. In order to connect Olark and mailchimp, you must first have an Olark account and a mailchimp account. If you don’t already have an account with Olark, sign up here. To add Olark visitors to your mailchimp mailing lists by typing a command in chat, follow these simple steps: https://www.olark.com/help/masking-sensitive-information/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/masking-sensitive-information/ Use this configuration to tell Olark to mask any sequence of numbers that looks like it might be a credit card. This prevents your transcripts from receiving sensitive information, so that you should never need to redact a transcript from your history. You would add a configuration at the bottom of your existing Olark install code. Look for this line: /* custom configuration goes here (www.olark.com/documentation) */ Immediately below this line, insert: https://www.olark.com/help/mismatched-names/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mismatched-names/ By default, Adium enables the option to show recent messages when you receive a new chat. This can cause problems when using Adium with Olark. It could result in the Adium chat window title showing one name, but the chat messages showing another name. This is because Olark uses placeholder buddies for your chats, replacing the name with each new visitor. Here’s how to fix this. Open Adium. From the menubar, choose Preferences. https://www.olark.com/help/mobile/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mobile/ You can use our mobile app to chat on the go or choose from a range of mobile apps to chat on your smartphone or tablet with Olark. You’ll find setup instructions for each one below. Important: We are currently beta testing Olark Mobile for iOS and Android, follow the instructions to install the App here. Setup Guides Trillian for iOS, Android (⭑ Popular for iOS) Xabber for Android (⭑ Popular for Android) Monal for iOS Slack integration guide Yaxim for Android https://www.olark.com/help/modx/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/modx/ MODX is an open source Content Management System (CMS) that dominates SEO and supports all modern web standards. This guide will show you how to Integrate MODX with your Olark live chat. Most MODX Sites use BaseTemplate or a Homepage or Index template for the majority of the site, this is where you want to add Olark. Sign into your MODX manager panel: Access the elements section. https://www.olark.com/help/moodle/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/moodle/ Olark supports Moodle, an open-source PHP application for internet-based educational courses. Follow this guide to get Olark Live Chat running on your Moodle site. Log into your administrator account in Moodle. In the Admin settings on the left side of the page, click on Edit Settings Then, expand the Appearance section. Next, in the Appearance section, click on Additional HTML Finally, paste in your install code into the Before BODY is closed section, then click on Save Changes https://www.olark.com/help/stuck/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/stuck/ Working with websites can be a frustrating experience at the best of times. Start here for a list of things you can check for when your Olark chatbox is not showing. Copying and pasting code incorrectly Sometimes your text editor will accidentally reformat your code. Especially watch out for rich text editors (ones that have options like bold or underline). Try copying and pasting the code again to make sure everything worked correctly. https://www.olark.com/help/css-conflicts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/css-conflicts/ Sometimes there can be a CSS conflict between styling on your site and the Olark chatbox. Usually this is caused if there is a CSS rule that mis-targets and accidentally touches the rules of the Olark chatbox. To check if a CSS conflict is causing the chatbox to look strange you can test Olark on a blank HTML page. Try putting your Olark install code on a plain HTML page like the following: https://www.olark.com/help/new-operator/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/new-operator/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Share this guide with your team to start chatting with your website’s visitors in minutes. The guide is broken into four parts. Using the Chat Console Your Olark dashboard Your organization’s Olark settings Pre-chat checklist We recommend reading through this guide fully at least once. https://www.olark.com/help/visitor-notifications/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-notifications/ You might want to enable notifications for your agents whenever a new visitor lands on your website. Using an Automation rule, you can do that: Go to the Automation page. Create a new rule titled “Notify agents when a new visitor lands on the site” (for example). Use the following logic to set up the rule, click Save and close, then make sure the rule is toggled ON https://www.olark.com/help/nutshell/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/nutshell/ Connect Olark with Nutshell to save all your chat transcripts as activities. If you view a chat in Nutshell’s web or mobile apps, you’ll see a full transcript of the conversation. You can then use Nutshell’s activity reports to track your team’s productivity in chat, email, and phone calls, all in one place. Watch Nutshell’s realtime dashboard feed and you’ll see your team’s completed Olark chats inline with the rest of your company’s activity. https://www.olark.com/help/offline-options/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/offline-options/ A chatbox is offline when all of the agents are either away or offline. Olark offers you three different offline modes for our widget that you can choose from for your customers when no one is around to chat. All of the settings we will cover in this guide can be altered on our Text and Forms page. Offline email form One of the offline options you can select for your chatbox is the offline email form, which allows your visitors to complete a form that is sent to an email address of your choice when you are not around to chat. https://www.olark.com/help/gdpr/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/gdpr/ Are you looking for Olark’s Data Processing Agreement (DPA)? Please email gdpr@olark.com with the name and email address of the member of your organization authorized to sign, and we will send you our standard agreement. Jump to a section: Olark and the GDPR What is GDPR? Does Olark support GDPR compliance? What does the GDPR mean for Olark customers? What is Olark doing about GDPR? Does Olark have a Data Processing Agreement (DPA)? https://www.olark.com/help/sales/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/sales/ You’ve reached the Olark RFO (Request for Olark) page. It’s like an RFI or an RFP but more Olarky. At Olark, we strive to make our software as accessible as possible to businesses of all sizes. In service of that goal, in addition to offering competitive pricing and easy installation, we keep our sales process fairly lightweight. While our team is always delighted to answer questions and provide guidance to new and prospective customers, we don’t have a large sales staff dedicated to preparing RFI/RFP responses. https://www.olark.com/help/mobile-sites/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mobile-sites/ Your visitors can chat with you from their mobile devices with the Olark chatbox. This article will go through a few common questions we get about our mobile offering. FAQ about Olark for Mobile How can I disable/enable the mobile chatbox? The chatbox can be disabled or enabled from the Design settings page under the Advanced Settings section. Every new account has mobile enabled by default. What browsers do we support for mobile? https://www.olark.com/help/personalized-training/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/personalized-training/ We know that it can be a bit overwhelming sometimes to learn new software, which is why we offer paid trainings for teams on our premium self-serve plans. Our expert Olarkers are here to help you become an Olark power user! Training Topics Olark premium trainings cover the following pieces of information. Navigating Olark from the agent, admin, and website visitor perspective. New agent training which includes a dashboard walkthrough, chat console features and commands, activity/report discussions, and transcripts. https://www.olark.com/help/chatbox-show-registered/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chatbox-show-registered/ If you only want to show the Olark chat box to visitors who are logged in, you can use this guide to set it up. First you’ll need your own server-side script to detect when a visitor is logged in. Create a conditional statement for logged in visitors, which you can then insert the below code into. Go to your Setup page and enable the Hide the chatbox by default option. https://www.olark.com/help/opencart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/opencart/ OpenCart is a free shopping cart system. Integrate your Olark live chat with this open source PHP-based online e-commerce solution in a few quick steps. Log into the site where your OpenCart site is hosted using either a standard FTP client or the Cpanel File manager. (Many hosting companies provide File Manager access inside of Cpanel) Navigate to the ROOT directory of OpenCart. (This will often be “WWW” or “Public_html”) https://www.olark.com/help/oscommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/oscommerce/ Integrate Olark live chat with osCommerce, a free online shop program featuring order history, shopping carts, full search capability, product reviews, secure transactions and more. Log into your osCommerce Store Administration account From your Store Administration home screen, click on Tools in the left hand column Select File Manager from the drop down list Double Click on Includes in the File Manager Window https://www.olark.com/help/pardot/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pardot/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Pardot has developed an integration with Olark to aid marketing automation. Using these two tools together helps gain insight into ROI and increase marketing accountability. Pardot’s integration with Olark lets you do two things: https://www.olark.com/help/password/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/password/ It happens to the best of us. It’s really easy to reset your password with Olark, just go to our password reset page. Enter your the email address you used to sign up and what you use to login and we’ll send you a link to reset your password. Once you click the link, you’ll be prompted to choose a new password. Please note: Using non-standard latin characters (for example ö, å, ä) to create a password is initially accepted but results in an incorrect password error when actually logging in. https://www.olark.com/help/pidgin-auto-away/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-auto-away/ Pidgin has a feature called auto-away which will automatically set your chat status to away if your computer hasn’t been active in a certain time. You can disable this setting following these instructions: Open your Pidgin preferences from the Tools menubar Click on the Status/Idle tab Change or disable the settings to your preference Adjust the settings to find out what works best for you. https://www.olark.com/help/pidgin/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin/ If you’re a Windows user, we recommend using Olark with Pidgin, a free instant messenger program. You can get set up in minutes with ease. Download Pidgin for free and install Launch Pidgin Click ‘Accounts’ > ‘Manage Accounts’ Click ‘add’ Choose the ‘XMPP’ (Jabber) protocol. Enter your Olark credentials Fill in the field ‘Screen Name:’ with your Olark username: ex: bill_t, The ‘Domain:’ field with ‘olark. https://www.olark.com/help/pidgin-spellcheck/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-spellcheck/ Pidgin supports spell checking, but only offers the option to enable it during install. Follow this handy guide to help you get spell checking enabled. First, Download the pidgin installer from pidgin.im Next, execute the installer. Click Next when it pops up. Click on Next on the license agreement page. On the Choose Components page, scroll down until you see “Spellchecking Support” and click on the plus next to it. https://www.olark.com/help/pinnacle-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pinnacle-cart/ It is easy to add Olark live chat to your Pinnacle cart shopping system, and start chatting with your customers while on your site. Log into your Pinnacle Cart Administrative Area. Click on Marketing Select Google Tools Select the Analytics Tracking Tab Log in and copy your Olark embed code. Activate the Google Analytics Tracking option, and paste your Olark code below it. https://www.olark.com/case-studies/palmer-johnson-power-systems/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/palmer-johnson-power-systems/ https://www.olark.com/help/prechat-survey/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/prechat-survey/ The Pre-chat Survey allows you to ask visitors for their name, email, phone number and more before starting a chat. You can enable and modify the form in the Text & Forms section of your Olark dashboard. This is a great tool to gather information about your visitors before they start chatting. You can modify the settings so that the pre-chat form is completely optional, required, or only require certain fields such as email. https://www.olark.com/help/prestashop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/prestashop/ Following this guide will show you how to install Olark on Prestashop (versions 1.5 and above) and start chatting right away with your customers! Use your preferred FTP client, and log into the domain where you are hosting your Prestashop installation. Navigate to the root folder of your website (Usually WWW or public_html), and then navigate to Presto/Themes/X, where X is the name of your active theme. https://www.olark.com/help/prestashop-legacy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/prestashop-legacy/ Following this easy guide will show you how to install Olark on Prestashop, versions 1.4.9 and below, and start chatting right away with your customers! Log into the site where your PrestaShop site is hosted using either a standard FTP client or the Cpanel File manager. (Many hosting companies provide File Manager access inside of Cpanel) Navigate to the ROOT directory of PrestaShop. (This will often be WWW or Public_html) https://www.olark.com/help/one-page-apps/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/one-page-apps/ If you have an single page app, or site that is entirely built using AJAX calls, it is possible that a visitor’s connection to Olark could eventually time out. This is because Olark would not be seeing activity from the visitor, such as sent messages or page URL changes. To prevent that happening, look for this line in your existing Olark embed code: /* custom configuration goes here (www.olark.com/documentation) */ Immediately below that, paste this line: https://www.olark.com/help/price-changes-2023/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/price-changes-2023/ Why has my Olark price changed? As we continue to improve Olark and introduce new product features, our plans and prices may change. We also may adjust plans and pricing to respond to local market changes, such as changes to local taxes or inflation. When we change plans or prices, we’re always working to improve your Olark experience and invest in continued product innovation. Here are answers to a few common questions about price changes: https://www.olark.com/help/qualaroo/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/qualaroo/ Qualaroo, which provides analytics insights and A/B testing lets you start an Olark chat based on how a visitor answers a question. Take a look at the Qualaroo integration guide. https://www.olark.com/help/refunds/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/refunds/ Everyone changes their mind from time to time. If you forgot to cancel or tried Olark and decided against it, we’ll be sorry to lose you but happy to assist! If your situation is not covered by the FAQs, feel free to chat with us or send us an email. The Refunds section of our Terms of Service is also an excellent reference. Be sure to read the Mutual Beveraging section. https://www.olark.com/help/delete-account/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/delete-account/ You can remove an agent from your account by going to the Team page. Hover over the agent’s name and click deactivate. While deactivated, the agent’s username will remain greyed out on the page in case you’d like to reactivate the account in the future. When you deactivate an agent, the agent’s transcripts remain on the Transcripts page under their display name, and the chat data will appear in the exported reports. https://www.olark.com/help/whitelabel/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/whitelabel/ Love Olark, but prefer not to have our name on your chatbox? That’s cool — we understand! You can remove the Olark branding from your chatbox by purchasing the non-branded chatbox powerup. After you purchase the powerup, the “Powered by Olark” link will no longer appear in your chatbox footer. https://www.olark.com/help/google-analytics-insight/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-insight/ Olark’s Google Analytics integration provides additional reporting insights for managers. Here are just a few of the many questions that Google Analytics can help you answer: How busy is chat right now? What % of visitors chat with us? Where (on which pages) do visitors start chatting with us? What types of visitors chat with us? How busy is chat right now? If your organization has multiple agents chatting at the same time, Google Analytics can tell you how many chat conversations are going on in real-time. https://www.olark.com/help/rtl/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/rtl/ Adding support for Olark to be localized into a right-to-left (RTL) language, such as Hebrew, is as simple as changing a setting on your Design page. Under the Under the “Advanced Appearance” section of Design page, choose the option “Use right-to-left language." If you need to make the change on a per page basis rather than sitewide, for example if you have both English and Hebrew on your site, you can paste the following code onto any right-to-left language pages beneath your existing Olark code: https://www.olark.com/help/safari-notifications/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/safari-notifications/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. If you are using a modern version of Safari, it is possible that the auto-play of sounds and video are disabled for you including the audible notifications for the Olark chatbox widget. You can fix this by following the steps below. https://www.olark.com/help/salesforce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/salesforce/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** You can create leads or cases in your Salesforce CRM simply by using the !salesforce lead or !salesforce case command while chatting with a visitor via Olark or configure your settings to have all chats sent automatically. https://www.olark.com/help/holiday-chatbox-themes/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/holiday-chatbox-themes/ It’s important to be dressed for the season at hand, and that goes for your chatbox, too! We’ve included five festive seasonal themes in our latest chatbox release. Here’s how to get them: How to add seasonal themes to your chatbox Log in to your Olark account. From your dashboard, select Settings, then Design from the left-hand menu. If this is your first time adding a seasonal theme, click the red Disabled button inside the light grey box to enable themes. https://www.olark.com/help/security/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/security/ We at Olark want all our customers to feel secure. In the interests of self-improvement and customer security, this page has our latest full-disclosure policy. If you are a current customer If you feel your account might have been compromised, or if there is an unexplained charge from us, absolutely do not hesitate to contact us through our chat box. We will work with you to get the problem solved as quickly as possible, and get you back to making your customers happy! https://www.olark.com/help/open/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/open/ This guide will walk you through Olark’s automation rules (or our Olark API) so that you can send a message to your visitors based on the page they’re on. You can include a simple link in your marketing emails that will trigger a chat rule to proactively engage your site’s visitors. Using Automation Include a custom url in your email blast or tweet for your customer to click. Something like http://example. https://www.olark.com/help/trigger/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trigger/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Since it is possible to have multiple integrations with Olark, users can connect their chats to all of their favorite services simultaneously. However, every chat is unique and each may benefit from being sent to a specific service over another. https://www.olark.com/help/targeted-chat-seconds/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/targeted-chat-seconds/ With Automation Rules, you can easily engage with your visitors and make sure they know your team is there to help. You can also check out this article for more information about Automation Rules. Send a Message to a Visitor on a Specific Page After X Seconds In this example, we will send a message to your visitor after they have spent a certain number of seconds on your sales page. https://www.olark.com/help/shortcuts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/shortcuts/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Want a faster way to type out your most common phrases? Shortcuts allow you to create commands that expand to pre-defined greetings, messages, or links. Please Note: Shortcuts is a paid feature. Free users must upgrade their account to have access. https://www.olark.com/help/setting-up-ga4-with-google-tag-manager/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/setting-up-ga4-with-google-tag-manager/ If you’re using Google Tag Manager (GTM) to load your GA4 tag, you’ll need to do some additional setup to track Olark events in GA4. This article assumes you’ve already: set up your GTM container installed GTM on your website are using GTM to load your GA4 script on your website Getting started Log in to your Google Tag Manager dashboard and select the Container you’ve installed on your website. https://www.olark.com/help/sharing-sensitive-info/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/sharing-sensitive-info/ The short explanation - you really shouldn’t share sensitive or personal information on chat. The longer explanation. While the chat widget is installed on your website, the chat takes place in several locations; your website, your agent’s computer, our servers, and the visitor’s browser. There are several steps to take to ensure security along the message path, but some are out of our (and your) control. You’ve likely taken steps to use the latest encryption technology, kept up on security patches, and do a regular audit of your features and plugins. https://www.olark.com/help/shopify/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/shopify/ Log into your Shopify Store Administration account at http://www.shopify.com/login/ Click on Online Store in the left hand menu Click on Themes From your Theme on the right, click on Actions, and then choose Edit Code Under Layout on the left, click on your theme file Scroll to the bottom of the editor panel and paste the Olark Javascript before the ending </body> tag. (Log into your Olark account to copy and paste your Olark embed code. https://www.olark.com/help/targeted-chat-specific-page/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/targeted-chat-specific-page/ This guide shows how can you hide or show the chat widget on specific pages using Automation Rules. Hide chat widget on specific pages In this example, we’re hiding the widget on any URL on your website that correctly matches the word “blog”. You can use the contains clause whenever you want to match just part of the URL, or use the is clause when you want to match a URL exactly. https://www.olark.com/help/chatbox-single-page/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chatbox-single-page/ The Olark chatbox widget will display on all pages of your website by default after you install the code snippet. If you would like to show the chatbox on one page of your website (or specific pages), please follow the steps listed below. Hide the chatbox on every page except for the one(s) where you want the chatbox to display. You can add the following JavaScript API after the Olark install code on these pages. https://www.olark.com/help/slack/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/slack/ Connecting Olark and Slack Log into Olark and go to the Slack integration page. Click Add to Slack. You’ll be redirected to Slack where you’ll need to login if you’re not already authenticated. Important Note: You’ll need to login as the Slack Workspace Owner for the connection to be set up correctly. Once logged in, click Allow to grant Olark the ability to send messages to Slack. https://www.olark.com/case-studies/sleeping-duck/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/sleeping-duck/ https://www.olark.com/help/spark-im/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/spark-im/ Spark IM is an open source and configurable IM client that is available for a variety of platforms. Follow this guide to connect Spark IM with your Olark account. Download Spark from the Spark IM Website. Install and launch Spark on your computer. Enter your Olark Username in the top field, your password in the middle field, and “olark.com” for the domain. Press enter, and then you will have logged into Spark IM! https://www.olark.com/help/squarespace6/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/squarespace6/ You can install our live chat platform on Squarespace using the steps listed below. Click on Settings on the left-side column. Click on Advanced which is also on the left-side column. Click on Code Injection which is also on the left-side column. Add your Olark Javascript install code into the Header section. Click Save which is in the top-left corner of the Header section. https://www.olark.com/case-studies/sterlitech/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/sterlitech/ https://www.olark.com/help/sugar/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/sugar/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Connect Olark with SugarCRM, a customer relationship management (CRM) system that features sales automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting. Go to your SugarCRM integration page. https://www.olark.com/help/templates/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/templates/ When you use a Content Management System (CMS), such as Wordpress for example, some themes may come with a built in Olark chatbox. The theme developer will have chosen to add it to the template. If you would like to use that chatbox, you will need to follow a couple of easy steps to configure it. Find out where the code for the chatbox is located in your CMS. https://www.olark.com/help/proactive/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/proactive/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. A great use of Olark is proactively reaching out to your visitors. There are two ways to proactively reach out to your visitors and include sending a message from an agent or using our Automation Rules! https://www.olark.com/help/mobile-troubleshooting/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mobile-troubleshooting/ There are a few steps you can take to debug why the chatbox is not appearing on your mobile site. Check If You Have Mobile Enabled We enabled mobile by default for all accounts. You can select the ‘Hide chatbox on mobile’ option from the Design page. The option is available under Advanced Appearance. Check Your Automation Rules Do you have an Automation Rule that is hiding the chatbox for mobile operating systems? https://www.olark.com/case-studies/city-of-vancouver/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/city-of-vancouver/ https://www.olark.com/help/slate/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/slate/ Why Connect Olark to Slate? There are many reasons why you should integrate Slate and Olark. Here are the highlights: Measuring effectiveness. With Slate and Olark working together, you can measure the effectiveness of Olark and gain insights that will help you increase student engagement and service. Saving your team time and providing better service. Avoid extra clicks and automate repetitive tasks. Out of the box, Olark passes along a link to Slate student records for existing students in Slate, and your Olark account manager can help you unlock additional capabilities: route based on the content of the conversations, automate FAQs, and make sure students questions are routed to their admissions counselor when they are available. https://www.olark.com/help/chat-routing/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chat-routing/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. There are two options for routing chats to your team. This setting can be modified from the Setup page. All Agents By default, all available agents will see each incoming chat requests. The agent that sends a reply first will be assigned the chat. https://www.olark.com/live-chat-for/manufacturers/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/live-chat-for/manufacturers/ https://www.olark.com/live-chat-for/industrial-services/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/live-chat-for/industrial-services/ https://www.olark.com/help/view-transcripts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/view-transcripts/ Accessing transcripts If you are on a paid Olark plan, you can read and search through all of your conversations through the Transcripts page. While you’re chatting, you can find a link to a transcript of your current conversation in the chat console sidebar, under the Behavior dropdown menu. You can also generate the transcript link within conversation by using the !transcript command (only viewable to the chat operator). Anyone on your Olark account can use this link to view the transcript of your current conversation. https://www.olark.com/help/transfer/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/transfer/ Open Transfers Use the !transfer command to make a chat available to all other agents currently logged into chat. You can also include an optional message to provide some context about the chat. For example, in the chat console you would type the following. !transfer Is anyone in sales available to give this visitor a demo of our lead capture features? Direct Transfers Use the !transfer command, followed by a space and then @agent-name, to transfer the chat to a specific agent. https://www.olark.com/help/trillian-ios/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trillian-ios/ You can use Trillian on your Apple device to chat with your Olark visitors while on the go. Trillian is available for iPhone and iPad. It is also available for Android Before you log in First, download Trillian on the App Store or the Google Play Store. In order to use Trillian, you must first create a Trillian username to log into their service. You can either do this on the Trillian website, or by tapping the Sign up button on the app’s login screen. https://www.olark.com/help/trillian-desktop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trillian-desktop/ Trillian is a free instant messenger program that works with your Olark on Windows, as well as MacOS X, Android, iPhone, and the web. This guide will talk you through how to set up Trillian as a chat client for desktop. Download the Trillian chat console for Windows or Mac from the Trillian website and install on your computer. Launch Trillian. You will need to have a Trillian account. https://www.olark.com/help/google-analytics-troubleshooting/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-troubleshooting/ In this guide we’re going to go over common Google Analytics (GA) issues and how you can troubleshoot GA issues yourself. If you’re looking for how to integrate GA with Olark you should head on over here. Please note, it takes 48 hours after the first time you initalize the Google Analytics feature in Olark, for Google to start sending data about Olark to your Google Analytics Common Causes If you’ve just enabled GA integration, please allow at least 30 minutes for the changes to be reflected on your website. https://www.olark.com/help/mmenu/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mmenu/ The jQuery mmenu plugin is used on many sites and used in lots of templates and themes, but removes the Olark chat box from pages by default. If you update your mmenu plugin to version 5.4.1, you can use the new Olark wrapper to prevent the chat box being removed from your pages. In your HTML document, include the mmenu plugin as usual (make sure you have updated to version 5. https://www.olark.com/help/ubercart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ubercart/ (Tutorial based on Drupal 6:Ubercart 2.2 ) Follow the below steps and you’ll be communicating with customers in no time. Log into your Ubercart administration pages Go to Administer > Site building. Click on “Blocks” Add a new block Log in to copy your Olark embed code. Paste your code into the block and make sure the input type is set to “Full HTML” https://www.olark.com/help/upload-files/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/upload-files/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Visitors can upload files from the chatbox, which will be displayed to an agent. File Upload is enabled by default, and the feature can be disabled in the Setup section of your dashboard. The File Upload button only appears when both the agent and the visitor have sent a message to one another. https://www.olark.com/help/user-types/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/user-types/ We offer different seat types within the Olark account: Account Owner, Admin or Agent. All user types, whether account owner, administrator or agent, have the ability to chat and therefore count towards your total seat amount. While we don’t offer a monitoring-only type of user/seat, there are specific features and unique privileges assigned to various user types! Below, you’ll see which seats have access to which features: Account Owner Admin Agent Chat Transcripts ✅ ✅ ✅ Reporting & Activity ✅ ✅ Self Only Chat Ratings ✅ ✅ Self Only Manage/Edit Users & Groups ✅ ✅ Self Only Manage Shortcuts ✅ ✅ Self Only Create/Manage Automation Rules ✅ ✅ ✖️ Emailed Reports ✅ ✅ ✖️ Transcript Metadata CSV Export ✅ ✅ ✖️ Cancel Plan? https://www.olark.com/help/domains/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/domains/ You can place your Olark chat widget on as many of your websites/webpages as you’d like - no need for multiple accounts! If you’re placing Olark on a new/different domain, you’ll want to use the standard embed process. All chat widgets will look the same by default and follow the same rules/behaviors that you have set up from your account settings across all pages that are sharing the Olark account. You can use our API to make specific modification to widgets between different websites. https://www.olark.com/help/google-analytics-tracking-id/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-tracking-id/ If you use more than one Google Analytics IDs on your site, you’ll need to tell Olark which ID to use for tracking events on that page. Olark can only send events to one Google Analytics account per page. Go to your Google Analytics integration page and turn on tracking of Olark Events. Under Advanced Options turn on Custom Tracking and hit save. On your website’s install code, look for this line: https://www.olark.com/help/adwords/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/adwords/ If you use Google AdWords, Olark can help you do better conversion tracking. By using our Javascript API, you can track conversions when a chat begins, when an agent sends a response, and many other events! Example: Track AdWords conversions when a customer starts a chat Let’s say you want to track a conversion only when a customer starts chatting with you. The first step is creating a helper that lets you track those AdWords conversions. https://www.olark.com/help/jquery-prettyphoto/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/jquery-prettyphoto/ When using Olark with the jQuery prettyPhoto plugin, your visitors may be unable to type in the chat box. This is due to an issue where all keyboard input is captured by prettyPhoto. To work around this, you can just add this to your prettyPhoto configuration: $(document).ready(function() { $("a\[rel^='prettyPhoto'\]").prettyPhoto({ **changepicturecallback: function() { $pp\_pic\_holder.is = function() {}; }** }); }); This will make sure that prettyPhoto lets those keyboard inputs go free! https://www.olark.com/help/segment/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/segment/ Segment is the single hub to collect, manage and route your customer analytics data. Segment will also host your Olark code, and load the chatbox on the page. If you are an existing Olark customer, and want to connect to Olark through Segment, we recommend that you remove the existing Olark code from your site before using the steps below. Connecting Olark to Segment Step 1 Note: Before connecting Olark to Segment, make sure you have signed up for an Olark account and are are logged into it. https://www.olark.com/help/pidgin-firewall/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-firewall/ Getting Pidgin through your company’s firewall can be a chore that only the IT folks can help with, but here’s something to try first yourself. Find your account inside Pidgin, click modify, and then the Advanced tab. You can set the connect server to “port80.olark.com” and the port to “80” and then it should get through the firewall. https://www.olark.com/help/tags/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/tags/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. You can use tags to add category and topic labels to your chats such as feature-request or followup. Tagging chats makes it easier to analyze chat traffic and helps you search and filter your transcript archive. https://www.olark.com/help/offline-message-emails/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/offline-message-emails/ When your agents are away from chat or offline, you can turn the chatbox into an offline email form. This can be done from the Offline Text & Forms page. You can send offline messages to multiple email addresses by separating them with commas in the Send to email field. https://www.olark.com/help/inline-chatbox/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/inline-chatbox/ Inline Chatbox Instructions You can set Olark inline by pasting a little extra JavaScript into your Olark code snippet. Find the following in the Olark install code on your website. /* custom configuration goes here (www.olark.com/documentation) */ Paste the following code immediately afterward. olark.configure('box.inline', true); Add a DIV container where you want the chatbox to appear on your website. <div id="olark-box-container"></div> Olark will search your page for the DIV container and insert the chatbox there in place of having it float on the left or right bottom corner of your page. https://www.olark.com/help/receipts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/receipts/ You can access all your current and past receipts on the Receipts Page. https://www.olark.com/help/virtuemart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/virtuemart/ (Tutorial based on VirtueMart 1.1 Store [Joomla! 1.5] ) Log into your VirtueMart administration area. Click on the “Template Manager” in Extensions»Template Manager Click your current theme: Click on “Edit HTML” Scroll to the bottom of the editor panel and paste your Olark code snippet above the tag. Log in to copy your Olark code snippet. Click save. https://www.olark.com/help/visitor-cobrowsing-powerup/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-cobrowsing-powerup/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The Visitor Cobrowsing PowerUp gives chat agents the ability to view their visitors’ screens. The Visitor Cobrowsing PowerUp is available in the PowerUp store. It will be an extra cost on top of your monthly Olark subscription fee. https://www.olark.com/help/geolocation-organization/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/geolocation-organization/ How does Olark know where my visitors are located, or what company they are affiliated with? Olark uses a third party service called MaxMind to display the geolocation and organization affiliation, when it is known. This is based off of the visitor’s IP address that we see. The IP address can sometimes be associated with an ISP (Internet Service Provider) or VPN (Virtual Private Network) that is very different from the visitor’s actual location or organization. https://www.olark.com/help/visitor-insights-powerups/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-insights-powerups/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The Visitor Insights PowerUps provide chat agents extra details about the visitors they’re chatting with. These PowerUps use a third-party data service to find and organize information about the visitor that’s available on the web. https://www.olark.com/help/visitor-profile/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-profile/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Visitor Profiles allow you to store helpful information about your visitors making it viewable to any agent who chats with that visitor in the future. Every Visitor Profile includes default fields for name, email, and phone. https://www.olark.com/help/volusion/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/volusion/ These are the steps for getting Olark installed onto a Volusion site. Log into your Volusion administration area. Go to Design > Template > My templates tab. Click on the name of your current theme. Go to Design > LiveEdit File Editor and select your current theme Files. Log in to copy your Olark code snippet. Scroll to the bottom of the editor panel, and paste the Olark install code just before the </body> tag. https://www.olark.com/help/w9-form/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/w9-form/ Are you looking for a signed W9 form, our tax ID number, TIN, or EIN? Olark’s tax ID number is 27-0303727. This same number is also our TIN and EIN. You can download a copy of our signed w9 form here If you have issues accessing the linked PDF, please email us at support@olark.com and request a copy as an email attachment. https://www.olark.com/help/webflow/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/webflow/ You can set up Olark with one of the most customizable site builders on the market. Add Olark to your Webflow site by following the simple steps below. Note: You must have a paid Webflow account to use this integration. First, log in to Olark. Go to Settings > Installation. Copy your Olark text snippet from the box at the right. Next, sign in to your Webflow dashboard. Click on the desired website project. https://www.olark.com/help/webhooks/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/webhooks/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** Using a webhook is a simple way to take the content of an Olark chat transcript and process it for use on your own server. For example, you could add it to your own custom CRM, push it into your marketing automation platform or even perform additional analytics on every conversation. https://www.olark.com/help/weebly/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/weebly/ Weebly has an easy, drag and drop interface to create your own professional website, ideal for those who want to get up and running quickly. Log in to your Weebly account and click Edit Website near the top-right corner of the page, for the site you want to add Olark to: From the main tab bar at the top of the page, click on Settings: On the Settings Page, click on Search Engine Optimization (SEO) on the right side of the page. https://www.olark.com/help/reports/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/reports/ Olark offers a variety of reporting options including: Chat Ratings Email Reports Agent activity reports Integrating with Google Analytics Chat Ratings Chat Ratings lets you send the visitor a post-chat survey to find out how they rated their chat experience while on your site. You can read more about Chat Ratings here. In addition to providing chat ratings feedback, your reports page also contains information about the number of chats you had and other useful data such as how many chats happened within a particular date range. https://www.olark.com/help/webscom/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/webscom/ Unfortunately, the following website builders are known to conflict with Olark and the way the widget functions. This list may not be all inclusive. Godaddy.com Webs.com Wix.com We do not recommend using Olark with these tools. https://www.olark.com/help/cookies/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/cookies/ Due to EU privacy laws EU web sites are required by law to disclose the type of cookies that are created from their site. What follows is a description of Olark cookies which we believe to be in compliance with the “only necessary” aspect of setting cookies outlined in the EU rules for Internet privacy. hblid a visitor identifier that we use only on your site to remember this visitor between visits wcsid https://www.olark.com/help/whmcs/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/whmcs/ WHMCS is an all-in-one CMS/CRM system that helps you sell to and track your online customers. Follow this guide to quickly install Olark on WHMCS. Connect to your webserver via the FTP program of your choice, and navigate to whmcs/template/X, where X is the name of the theme that you are using in WHMCS. Download the footer.tpl file from your webserver to your local computer. While still connected via FTP, rename the footer. https://www.olark.com/help/force-away/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/force-away/ The two main causes of being forced away are either that you were online and didn’t respond to messages, or your app has auto-away enabled. You should only be logged into one Instant Messaging client per agent at any one time. If you connect to us with more than one client at a time, you may end up missing messages which can cause you to be Forced Away. Olark Force Away You will receive a message from the Olark Helpdesk saying that you are being forced away when you have received a message from a visitor but have not responded. https://www.olark.com/help/google-analytics-realtime/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-realtime/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google’s Real-time Analytics uses a different method of detecting how many people are on your website, which is why Olark shows different numbers of visitors. How Olark counts visitors When a visitor enters your website, Olark starts pinging its servers every couple of seconds to see what they are doing on any given page. https://www.olark.com/help/magento-incorrect-data/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/magento-incorrect-data/ We have identified an issue with customers using Olark’s Cartsaver feature with Magento Enterprise edition. This appears to be a known issue. There is a workaround that works for some customers by making changes to your Magento settings. What is the issue? The reported issue is that visitor information in Magento can appear to show data from a previous visitor to your site, including their shopping cart contents (if using the CartSaver function) in the chat console. https://www.olark.com/help/doctype/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/doctype/ The most common reason that the chatbox will look much larger than usual is a missing doctype declaration. For your chatbox to display correctly when it needs a doctype declaration, it should look like this. <!DOCTYPE html> If you have a strict doctype, it should also display correctly. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> The problem usually occurs when you either: Have no doctype Are using a transitional doctype Try changing your doctype to the one below, and you should be right as rain in no time! https://www.olark.com/help/google-hangouts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-hangouts/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google Hangouts does not support XMPP chat protocol. Unfortunately, this means Olark cannot currently work with Hangouts. Olark works with these supported chat clients or you can also use theOlark chat console. https://www.olark.com/help/empty-buddylist/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/empty-buddylist/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. If you have a very active website and your visitor list doesn’t show all visitors, it may be that you were automatically switched to showing only chatting visitors. We automatically switch the visitor list over to show only chatting for high traffic sites. https://www.olark.com/help/hipaa/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/hipaa/ HIPAA (the Health Insurance Portability and Accountability Act of 1996) created guidelines for protecting the confidentiality and security of healthcare information and patient records in the US. It is also worth noting that HIPAA covers Protected Health Information (PHI) communications. PHI is communication between a doctor and a patient. It is a medical record created by a doctor, nurse, or healthcare provider. It can also include a medical billing record created by a healthcare provider. https://www.olark.com/help/wix-html5/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wix-html5/ Olark is currently not supported and cannot be used for Wix sites. With Wix, you typically do not have access to the HTML and full code of your site’s pages. This can be limiting when you want to add third-party code to your site like the Olark code snippet. Using an HTML element, you can sometimes overcome these limitations by adding raw HTML to your page. However, the HTML element in Wix creates a sandboxed environment (an iframe) that does not have direct access to the other elements on your page. https://www.olark.com/help/woocommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/woocommerce/ With a WooCommerce integration and our Cart Saver feature, you’ll be able to see what’s in someone’s shopping cart as they chat with you! To setup WooCommerce with Olark, you’ll first need to log into your WordPress dashboard as an Admin. Then, click on Plugins > Add New and search for the WooCommerce plugin within your dashboard. You’ll need to click on the Install Now button to install the plugin, and Activate the plugin. https://www.olark.com/help/wordpress/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wordpress/ You can set up Olark with the most popular blogging platform in the world by following the instructions listed below. WordPress.com accounts may need to upgrade to a Business or eCommerce paid plan before installing Olark on their page. Check it out: Olark has a WordPress plugin available! Learn more about Olark Live Chat for WordPress or get instructions for installing the plugin as an alternative to using the manual steps listed below. https://www.olark.com/help/wordpress-plugin/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wordpress-plugin/ You can set up Olark with the most popular blogging platform in the world. Add Olark to your WordPress site by following the steps listed below. Free WordPress.com accounts may need to upgrade to a paid plan before installing Olark on their page. Integrating Olark on WordPress (Plugin Install) Sign in to your WordPress admin panel. Using the left-side menu in WordPress navigate to Plugins and select Add New. https://www.olark.com/help/note/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/note/ The !note command allows you to quickly add comments to a conversation. Usage In your chat conversation, type one of the following and hit return: !note [this is the title of a note] this is the body of a note !note this note does not have a title About notes All notes are hidden from visitors. When you add a note it appears inline in the conversation in the agent chat console. https://www.olark.com/help/x-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/x-cart/ Adding Olark to X-Cart is a simple process. Follow this guide to get Olark on your site fast, and start talking to visitors immediately! Navigate to the x-cart Olark module for the instructions, but to save you time, here are the highlights! Open Extensions > Marketplace in the Admin area of your store. Find the Olark module by searching for Livechat - Olark Tick the checkbox Install next to the module name and press Install modules button. https://www.olark.com/help/xabber/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/xabber/ Xabber is a free mobile chat application for the Android operating system in the Google Play Store. Follow this walkthrough to get it connected with your Olark account! Download Xabber from the Google Play store If you’re a new Xabber user, you’ll need to make a Xabber-specific account (login) Once you create your Xabber account, you’ll be able to add your Olark account into the Xabber account by clicking on Add Account In the Username area, type in your Olark Username (e. https://www.olark.com/help/xmpp/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/xmpp/ You can connect Olark to almost any app that supports the Jabber or XMPP protocol, whether for your PC or Mac computer, tablet or mobile. There is a full list of available XMPP apps for all Operating Systems at xmpp.org/xmpp-software/clients/ Start your instant message program and locate the menu where you can add a new Jabber or XMPP account (usually in preferences or settings). Fill in the following as requested. https://www.olark.com/help/yaxim/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/yaxim/ YAXIM stands for Yet Another XMPP Instant Messenger, a Jabber client for Android devices. This guide shows you how to set up Olark with YAXIM. Download and install Yaxim from the Google Play Store. Enter your Olark username, with @olark.com at the end. For example, if you log in to Olark with the username joe.w, you would enter joe.w@olark.com. You do NOT enter your own email address. https://www.olark.com/case-studies/zack-academy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/case-studies/zack-academy/ https://www.olark.com/help/zapier/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/zapier/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** With the Olark and Zapier integration, you can create a workflow called a “zap” that takes information from Olark and automatically transfers it to one of over 2,000 apps. https://www.olark.com/help/zen-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/zen-cart/ Follow our guide to help get Olark live chat on your Zen Cart online store management system, and start selling to visitors on your site. You will first need access to Zen Cart’s core files via your web hosting C-Panel or an FTP client. Locate the includes directory. Locate and open the template directory and then the common directory Open tpl_footer.php with your favorite text editor. https://www.olark.com/help/zendesk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/zendesk/ **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to pro@olark.com for help with setting up your integration. ** You can create a ticket in Zendesk simply by using the !zendesk command while chatting with a visitor via Olark, or have all chats sent automatically. Olark will associate a Ticket with existing information, as long as the email address for the visitor in Olark matches their email address in Zendesk. https://www.olark.com/help/zoom/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/zoom/ Find your personal Zoom meeting ID. Click on Meetings > My Personal Meeting ID > Show Meeting Invitation. Then, copy the link. In Olark, go to Dashboard > Settings > Shortcuts. (Note: Shortcuts is a paid feature.) Input ‘zoom’ into a new Shortcut, then paste your personal Zoom meeting room into the link section. We also recommend including some text like: Hop on a quick Zoom call with me: https://us04web.zoom.us/j/8899993909 https://www.olark.com/meet/aiden-agent-ai/ Mon, 03 Nov 2025 15:29:29 -0700 https://www.olark.com/meet/aiden-agent-ai/ https://www.olark.com/meet/book-call/ Mon, 03 Nov 2025 15:29:29 -0700 https://www.olark.com/meet/book-call/ https://www.olark.com/meet/whatsapp-sms/ Mon, 03 Nov 2025 15:29:29 -0700 https://www.olark.com/meet/whatsapp-sms/ https://www.olark.com/features/automated/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/automated/ https://www.olark.com/features/customization/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/customization/ https://www.olark.com/features/realtime/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/realtime/ https://www.olark.com/features/reporting/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/reporting/ https://www.olark.com/features/searchable-transcripts/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/searchable-transcripts/ https://www.olark.com/features/team-management/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/team-management/ https://www.olark.com/features/custom-forms/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/features/custom-forms/ https://www.olark.com/all-powerups/live-chat-translation/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/all-powerups/live-chat-translation/ https://www.olark.com/all-powerups/non-branded-chatbox/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/all-powerups/non-branded-chatbox/ https://www.olark.com/all-powerups/visitor-cobrowsing/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/all-powerups/visitor-cobrowsing/ https://www.olark.com/all-powerups/visitor-insights/ Wed, 24 May 2017 16:03:34 -0700 https://www.olark.com/all-powerups/visitor-insights/ https://www.olark.com/meet/pro-check-in/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/pro-check-in/ https://www.olark.com/meet/aiden-ai/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/aiden-ai/ https://www.olark.com/meet/demo-olark-self-service/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/demo-olark-self-service/ https://www.olark.com/meet/discover-accessible-olark/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/discover-accessible-olark/ https://www.olark.com/meet/discover-olark/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/discover-olark/ https://www.olark.com/meet/test-meeting/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/test-meeting/ https://www.olark.com/meet/pro-agent-training/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/pro-agent-training/ https://www.olark.com/meet/pro-admin-training/ Sun, 15 May 2016 15:29:29 -0700 https://www.olark.com/meet/pro-admin-training/ https://www.olark.com/404.html Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/404.html https://www.olark.com/api/system_custom_prechat/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_custom_prechat/ Dynamically add questions to your prechat survey with ‘system.custom_prechat’. Pass an array of the questions you’d like to add using the format below: olark.configure('system.custom_prechat', [ { type: "textarea", is_required: false, label: 'What can we help with today?', placeholder_text: "I need help with..." } ]); The type property refers to the type of question you would like to ask your visitors and is used in form styling and validation. Options include: https://www.olark.com/api/system_allowed_domains/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_allowed_domains/ Set which domains the chatbox will be displayed on. If your website spans multiple domains' subdomains, you can choose which subdomains will work. Note that chats cannot continue across top-level domains. In order for chats to go from a top-level domain to a subdomain, the top-level domain cannot be a naked domain (i.e. the URL should be http://www.example.com, not http://example.com). Use * as a wildcard. Separate multiple domains with commas, e. https://www.olark.com/api/calloutbubble_slide/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/calloutbubble_slide/ Enables the Attention Grabber slide-out animation. Animate Attention Grabber on checkout page If you’d like to reach out to people on your checkout page to ensure you make the sale, or offer a discount, you might wish to animate the Attention Grabber on that page only, to give it extra prominence. // Check if the page URL contains 'checkout' if(window.location.href.indexOf("checkout") >= 0){ // Enable the Attention Grabber olark.configure('CalloutBubble.slide', true ); } When the Attention Grabber slides out, it looks like this: https://www.olark.com/api/calloutbubble_bubble_height/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/calloutbubble_bubble_height/ Set the Attention Grabber image height in pixels. For example: olark.configure('CalloutBubble.bubble_height', 25 ); Results in an attention grabber with a height of 25px. This only works if you either, have the Attention Grabber switched on in the Attention Grabber settings, or are using the API call to Enable the Attention Grabber. https://www.olark.com/api/calloutbubble_bubble_width/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/calloutbubble_bubble_width/ Set the Attention Grabber image width in pixels. For example: olark.configure('CalloutBubble.bubble_width', 100 ); Results in an attention grabber with a width of 100px. This only works if you either, have the Attention Grabber switched on in the Attention Grabber settings, or are using the API call to Enable the Attention Grabber. https://www.olark.com/case-studies/asu-prep-digital/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/asu-prep-digital/ https://www.olark.com/case-studies/fenetech/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/fenetech/ https://www.olark.com/case-studies/florida-southwestern-state-college/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/florida-southwestern-state-college/ https://www.olark.com/case-studies/hba-learning-centres/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/hba-learning-centres/ https://www.olark.com/case-studies/kennolyn-camps/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/kennolyn-camps/ https://www.olark.com/case-studies/landmark-properties/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/landmark-properties/ https://www.olark.com/case-studies/lush-cosmetics-uk/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/lush-cosmetics-uk/ https://www.olark.com/case-studies/remedy/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/remedy/ https://www.olark.com/case-studies/seabury-academy/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/seabury-academy/ https://www.olark.com/case-studies/sphera-solutions/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/sphera-solutions/ https://www.olark.com/case-studies/uva-career-center/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/uva-career-center/ https://www.olark.com/case-studies/university-of-montana/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/university-of-montana/ https://www.olark.com/case-studies/vps-underfloor-heating/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/vps-underfloor-heating/ https://www.olark.com/case-studies/yoga-ed/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/case-studies/yoga-ed/ https://www.olark.com/api/system_hb_position/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_position/ Change the position of the chatbox. This can also be changed site wide from the Theme Settings Page. https://www.olark.com/api/system_hb_chatbox_size/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_chatbox_size/ Change the size of the chatbox. The chatbox can be configured to appear in one of three different sizes: small, medium, or large. By default, it uses the medium size. Changing the size of the chatbox will also modify the size of the chat button. This configure call will only accept a string value indicating the size you would like to use. For example olark.configure('system.hb_chatbox_size', 'sm'); // Small olark.configure('system.hb_chatbox_size', 'md'); // Medium olark. https://www.olark.com/api/system_hb_custom_style_font/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_custom_style_font/ Choose what font you’d like the chatbox to have. Use this call with an Array of valid loaded fonts. Note that the fonts must be loaded on your site for the chatbox to be able to use them. olark.configure('system.hb_custom_style', { general: { fonts: ['Bitter', 'serif'], corners: '', secondaryColor: '' } }); https://www.olark.com/api/api_chat_setoperatorgroup/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_setoperatorgroup/ Note: This method requires a plan that supports the Groups feature. Locks the visitor to a specific group of operators. All messages from the visitor will now go to that group of operators instead of all operators. See the operator configuration page to find the Group ID. Choose operator group by button click When the visitor clicks the Talk to our Sales Team button, lock to the Sales Group specifically. https://www.olark.com/api/system_right_to_left/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_right_to_left/ Change the text position for right to left language support. This can also be changed site wide from the Theme Settings Page. https://www.olark.com/api/system_hb_custom_style_corners/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_custom_style_corners/ We have two options that allow you to have ‘soft’ or ‘hard’ corners for the chatbox. By default the chatbox will have soft corners. olark.configure('system.hb_custom_style', { general: { fonts: [''], corners: 'hard', secondaryColor: '' } }); https://www.olark.com/api/system_hb_custom_style_secondary_color/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_custom_style_secondary_color/ Change the color of your visitor messages. This configuration key will only accept hex values. olark.configure('system.hb_custom_style', { general: { fonts: [''], corners: '', secondaryColor: '#ffe6ff' } }); https://www.olark.com/api/system_localization/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_localization/ You can change the language of the chatbox per page by using the following configuration call. If you want to change the language of the chatbox site wide you can do so from your Text & Forms settings. We support the following languages. olark.configure("system.localization", "en-US"); // English (United States) olark.configure("system.localization", "de-DE"); // Deutsch (Deutschland) olark.configure("system.localization", "es-ES"); // Spanish (Spain) olark.configure("system.localization", "fr-FR"); // Français (France) olark.configure("system.localization", "it-IT"); // Italian (Italy) olark.configure("system.localization", "nl-NL"); // Dutch (Netherlands) olark. https://www.olark.com/api/api_rules_definerule/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_rules_definerule/ Note: You can create Targeted Chat rules without any coding on the Targeted Chat settings page. Create Targeted Chat rules that help you automate decisions about how and when to interact with visitors and operators. You can create rules to perform actions such as: Initiating chat with a visitor who has been browsing for more than 30 seconds Notifying an operator when a visitor lands on the page from a Google AdWords campaign Highlighting important visitors in your buddy list Be sure to check out the getDetails API call to learn how to access detailed customer information for making creative rules. https://www.olark.com/api/system_hb_disable_mobile/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_disable_mobile/ Disable the mobile chatbox. This can also be changed site wide from the Theme Settings Page. https://www.olark.com/api/api_box_setlocale/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_setlocale/ You can dynamically change the chatbox language after the page has loaded. By using this call the default localization strings provided by Olark will be used and will override any text you have set in the Text & Forms dashboard. This call, however, will not override any language configuration calls like olark.configure('locale.welcome_title', 'Foo'), the string provided by that call always takes highest priority. You can see a list of languages we support here. https://www.olark.com/api/features_attention_grabber/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/features_attention_grabber/ You can enable the Attention Grabber on a page by page basis using this API call. Show Attention Grabber on checkout page If you’d like to reach out to people on your checkout page to ensure you make the sale, or offer a discount, you might wish to show the Attention Grabber on that page only. // Check if the page URL contains 'checkout' if(window.location.href.indexOf("checkout") >= 0){ // Enable the Attention Grabber olark. https://www.olark.com/api/features_feedback/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/features_feedback/ Enable the post-chat survey on a specific page. You can also enable this on the Chat Ratings settings page. https://www.olark.com/api/features_google_analyics/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/features_google_analyics/ Use this API call to enable the Google Analytics integration on a single page. You can also enable this in your Google Analytics Extension settings. https://www.olark.com/api/features_greeter/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/features_greeter/ Enable the Greeter on a specific page. You can also enable this on the Greeter extension page. https://www.olark.com/no-javascript/enable-javascript-to-chat/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/no-javascript/enable-javascript-to-chat/ Enable JavaScript to chat Greetings, Internet Traveler! Good news: The website you were just looking at uses Olark Live Chat to communicate with customers. That means there’s a friendly live human ready to answer your questions about their product or service. But…You need JavaScript enabled in your browser to chat, and it looks like it’s been switched off! Fortunately, there’s an easy fix. Check out our guide to enabling JavaScript in your browser, and you’ll be up and running in no time. https://www.olark.com/api/features_prechat_survey/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/features_prechat_survey/ You can enable the Pre-chat Survey feature on a specific page. This can also be done on your Text & Forms settings page. You can read more about using the Pre-chat Survey in our help section. https://www.olark.com/api/box_start_expanded/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/box_start_expanded/ Expand the chatbox by default when the page loads. Note that when the chatbox is expanded, Attention Grabber images are hidden. Also, sending a message will automatically expand the chatbox in all cases by default. https://www.olark.com/api/api_box_expand/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_expand/ Expands the chatbox to its fully expanded height. It will also show the chatbox if not already visible, in the same way as api.box.show. Using this API call overrides any existing Targeted Chat rules that may hide the chatbox. Click to chat link A classic use of the Javascript API is to make your own click-to-chat button. Clicking this button will show the Olark chatbox and expand it to its maximum height. https://www.olark.com/api/system_hb_detached/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_detached/ Normally, the chatbox is anchored to the bottom of the webpage. This detaches the chatbox from the bottom of the page, allowing it to float near the bottom instead. olark.configure('system.hb_detached', true); https://www.olark.com/api/api_visitor_getdetails/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_visitor_getdetails/ Gets the email address, full name, geolocation, and other details for this visitor. The value will be returned to the specified returnCallback. The name, email and phone number fields are the last-known visitor information, either from your pre-chat survey, a completed offline message form, or previously updated via the API. Geolocation information is provided to the best of our knowledge, based on the visitor’s IP. Note: As part of our effort to remove personally identifiable information from our API, this call no longer provides access to the visitor’s IP address. https://www.olark.com/onboarding/hello/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/onboarding/hello/ https://www.olark.com/onboarding/complete/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/onboarding/complete/ https://www.olark.com/api/api_box_hide/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_hide/ Hides the chatbox. This box will make the chatbox disappear on the page, but operators will still be able to see visitors in their visitor list. Hide the chatbox if not logged in You might want Olark to be loaded in the background on a particular page, but not show immediately. Here’s how that might look in PHP: <?php // Check to see if the user is logged in if (! https://www.olark.com/api/system_hide_minimize_button/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hide_minimize_button/ Normally the chatbox shows an icon in the top right corner that, when clicked, allows the user to minimize it. This configuration option allows you to remove that button so that, once the chatbox has been expanded, the user can not manually minimize it. However, the chatbox can still be minimized and expanded with api calls. https://www.olark.com/no-javascript/how-to-enable-javascript/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/no-javascript/how-to-enable-javascript/ How to Enable Javascript JavaScript is a very popular programming language that’s most often used to create interactive elements on web pages. Way back in 2009, Olark Live Chat was one of the first companies to create a JavaScript chat widget that could be embedded on any website to power the ultimate interactive experience — a conversation! Today, almost all live chat providers use a similar widget based on JavaScript. To chat on a website that has embedded Olark or another live chat widget, you’ll need to enable JavaScript in your browser. https://www.olark.com/api/box_inline/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/box_inline/ Instead of having the Olark chat window fixed to the bottom corner of your page, Olark will instead search your page for an element with the ID olark-box-container and load the chatbox there instead. For example, you might have a <div> in your sidebar that displays the chatbox. <div id="olark-box-container"></div> You can find our complete instructions to embed the Olark widget on your website here This rudimentary example shows the chatbox inside a wrapper, with a header. https://www.olark.com/api/api_box_shrink/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_shrink/ Minimizes the chatbox. Opposite of api.box.expand. Click-to-minimize button If you have your own click to chat button, you might also want to make click to minimize button: <a href="javascript:void(0);" onclick="olark('api.box.shrink')"> Minimize chat </a> https://www.olark.com/api/welcomeassist_notify_op_of_new_visitor/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/welcomeassist_notify_op_of_new_visitor/ If the Greeter function is enabled, you can use this call to enable/disable the advanced notification per page. You can also enable this on the Greeter extension page. https://www.olark.com/api/calloutbubble_offline_bubble_image_url/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/calloutbubble_offline_bubble_image_url/ Sets the Attention Grabber image while all your operators are set to away or offline. Like the other Attention Grabber calls, this works on a page by page basis. You can choose an offline Attention Grabber for use across the entire site in the Attention Grabber settings This call would be useful if you wanted a different image on a particular page, such as the contact page, or if you only wanted the Attention Grabber to appear on one page. https://www.olark.com/api/api_chat_onofflinemessagetooperator/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onofflinemessagetooperator/ When an offline message is sent to the operator, this will call the given callback with an event object Track visitors who send you an offline message Use your favorite analytics software to keep track of visitors who have sent an offline message to an operator (since they might be more valuable): <script> olark('api.chat.onOfflineMessageToOperator', function(event) { // Example code yourAnalytics.track("sent_an_offline_message"); }); </script> Or, you could send a message back explaining that no-one is around, and point the visitor to your help center https://www.olark.com/chatbox/version-1/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/chatbox/version-1/ https://www.olark.com/chatbox/version-2/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/chatbox/version-2/ https://www.olark.com/app/mobile-live-chat-android/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/app/mobile-live-chat-android/ https://www.olark.com/app/mobile-live-chat-apple/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/app/mobile-live-chat-apple/ https://www.olark.com/landing-pages/hello/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/landing-pages/hello/ Olark Live Chat Logo Log in Free trial Olark Live Chat Logo Start free trial Olark uses cookies to give you the best possible experience on our website. By clicking "Continue", you agree to our use of cookies. https://www.olark.com/landing-pages/partner1/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/landing-pages/partner1/ Visitors on your website need to talk to you — make it easy with Olark. Explore Olark for free Olark's live chat and data analysis tools will help you grow your business. Automation Set easy automated message recipes and routing rules using triggers based on — visitor behavior, referral URL (including ad links), geographic location, and more. Analytics Learn how your site is performing, and identify sales opportunities — with tagging, searchable transcripts, customer feedback surveys, and detailed traffic reports. https://www.olark.com/landing-pages/hello2/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/landing-pages/hello2/ Olark Live Chat Logo Log in Free trial Olark Live Chat Logo Start free trial Olark uses cookies to give you the best possible experience on our website. By clicking "Continue", you agree to our use of cookies. https://www.olark.com/app/beta/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/app/beta/ https://www.olark.com/onboarding/pro/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/onboarding/pro/ https://www.olark.com/onboarding/schedule/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/onboarding/schedule/ https://www.olark.com/api/api_box_onexpand/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_onexpand/ Whenever the chatbox is expanded, the given callback function will be triggered. Watch for visitors clicking the chatbox A visitor to your site might expand the chatbox, but not initiate a conversation. You can check to see if a conversation has started and if not, send the visitor a message after 3 seconds. <script> // Triggers when the chat box has been expanded olark('api.box.onExpand', function() { // Use getDetails to grab visitor information olark('api. https://www.olark.com/api/api_box_onhide/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_onhide/ Whenever the chatbox is hidden, the given callback function will be triggered. Notify an operator when a visitor closes the chat box You can notify your operator that the visitor has closed the chatbox if you have already started chatting: <script> // Checks to see if the coversation has started olark('api.chat.onBeginConversation', function(){ // Triggers when the chat box has been hidden olark('api.box.onHide', function() { // Notifies the operator. The visitor does not see this. https://www.olark.com/api/api_chat_onready/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onready/ Use this API call to detect when the Olark chatbox has loaded. You can create your own callback function once the onReady event fires. For example, you would use onReady if you need to manipulate elements on your page only when you know for sure that Olark has loaded. You might be doing an A/B test for live chat, and want to send an event to your analytics when Olark has loaded on a page. https://www.olark.com/api/api_box_onshrink/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_onshrink/ Whenever the chatbox becomes minimized, the given callback function will be triggered. Track when visitors minimize your Olark widget If you are trying to track when visitors shrink the Olark widget, to perhaps track via analytics the efficacy of different auto-messaging rules, you can use this following example to do so. <script> olark('api.box.onShrink', function(event) { // Example code yourAnalytics.track("visitor_minimized_olark"); }); </script> Notify an operator when a visitor minimizes the chat box You can notify your operator that the visitor has minimized the widget if you have already started chatting: https://www.olark.com/api/api_box_onshow/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_onshow/ Whenever the chatbox is shown (unhidden), the given callback function will be triggered. Update visitor status when chat box visible If you have chosen to have your chatbox hidden by default, you can indicate in your buddy list that a visitor can now see the chatbox. This means they might be about to send a message: olark('api.box.onShow', function() { olark('api.chat.updateVisitorNickname', { snippet: "is visible" }); }); https://www.olark.com/api/api_chat_onbeginconversation/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onbeginconversation/ Whenever a visitor or operator sends the first message, the given callback function will be triggered. Show premium users in visitor list Olark already sends some nice information to the operator when the chat first begins, but you can send your own information too. Here’s how you might highlight that a visitor to your site is a premium customer: <script> // Triggers when the first message has been sent // Including automated messages from the Greeter or Targeted Chat rules olark('api. https://www.olark.com/api/api_chat_onmessagetooperator/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onmessagetooperator/ Whenever a message is sent to the operator, this will call the given callback with an event object. Track messages to operators Use your favorite analytics system to keep track of visitors who have sent a message to an operator (since they might be more valuable): <script> olark('api.chat.onMessageToOperator', function(event) { yourAnalytics.track("chatted_with_operator"); }); </script> Track positive reactions Maybe you want to keep track of positive vs. negative reactions. You could watch when people send you smileys, indicating that they are happy: https://www.olark.com/api/api_chat_onmessagetovisitor/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onmessagetovisitor/ Whenever a message is sent to the visitor, this will call the given callback with an event object. Track operator response times Use your favorite analytics system to keep track of how long it takes an operator to respond to a visitor: <script> olark('api.chat.onMessageToOperator', function(event) { // Get the timestamp for when the visitor sends a message var visitorSentAt = +new Date; olark('api.chat.onMessageToVisitor', function(event) { // Get the timestamp for when the operator sends a message var operatorSentAt = +new Date; // Calculate the difference between the two times and track the event // Check your anayltics software API to see how to push an event yourAnalytics. https://www.olark.com/api/api_chat_oncommandfromoperator/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_oncommandfromoperator/ Whenever a command is sent from the visitor, e.g. !track this is a lead, this will call the given callback with an event object. Commands must begin with an exclamation point ! and come at the start of a message. You can also see a list of the default operator commands in our help section. To see these while chatting, type !help into a chat at any time to see the list of commands you can perform. https://www.olark.com/api/api_chat_onoperatorsavailable/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onoperatorsavailable/ Whenever any operator comes online, the given callback will be triggered. Indicate you have operators available Show a green icon whenever you have operators available to chat, or a red one when you are away: <!-- HTML element to show chatbox status --> <div id="chat-indicator">Live chat</div> <style type="text/css"> /* Operators available */ .green-icon { background-color: green; } /* Operators offline */ .red-icon { background-color: red; } </style> <script> olark('api.chat.onOperatorsAvailable', function() { // Identify the element, and give it a class name document. https://www.olark.com/api/api_chat_onoperatorsaway/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_onoperatorsaway/ Whenever all operators are offline, the given callback will be triggered. Indicate your operators are offline Show a red icon whenever you have operators available to chat: <!-- HTML element to show chatbox status --> <div id="chat-indicator">Live chat</div> <style type="text/css"> /* Operators available */ .green-icon { background-color: green; } /* Operators offline */ .red-icon { background-color: red; } </style> <script> olark('api.chat.onOperatorsAvailable', function() { // Identify the element, and give it a class name document. https://www.olark.com/api/calloutbubble_bubble_image_url/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/calloutbubble_bubble_image_url/ Sets the Attention Grabber image while your operators are set to available. Like the other Attention Grabber calls, this works on a page by page basis. You can choose an online Attention Grabber for use across the entire site in the Attention Grabber settings This call would be useful if you wanted a different image on a particular page, such as the contact page, or if you only wanted the Attention Grabber to appear on one page. https://www.olark.com/api/system_give_location_to_operator/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_give_location_to_operator/ Gives notifications about what page the visitor is on. By default, each time a visitor navigates to a new URL while on your site, this will be sent as a notification to your operator. Set to false to disable this behavior. https://www.olark.com/api/system_disable_default_visitor_information/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_disable_default_visitor_information/ This will turn off all of the initial pre-chat notifications that give you visitor context - including location, current URL and number of previous conversations - allowing you to show just your own custom pre-chat information instead. https://www.olark.com/api/system_chat_does_not_follow_external_links/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_chat_does_not_follow_external_links/ If you have a link in your chatbox that goes to a non-local URL, for example a page on another domain, Olark will by default wrap the new page. This means that the chatbox will still appear on the new page, even if it’s not your website. However, increasingly websites are not allowing cross-domain access, meaning that the wrapped content may not work correctly. You can choose to disable this wrapping behavior by setting this API call to true. https://www.olark.com/api/system_require_email/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_require_email/ Require visitors fill out their email address in the pre-chat survey before chatting. This requires the pre-chat survey to be enabled first. This setting can also be enabled on the pre-chat survey section of the Text & Forms settings page. You can read more about using the pre-chat survey in our Help Center. Even if the pre-chat survey is enabled in your settings, you would need to enable the plugin using this line to use the system. https://www.olark.com/api/system_require_name/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_require_name/ Require visitors fill out their name in the pre-chat survey before chatting. This requires the pre-chat survey to be enabled first. This setting can also be enabled on the pre-chat survey section of the Text & Forms settings page. You can read more about using the pre-chat survey in our Help Center. Even if the pre-chat survey is enabled in your settings, you would need to enable the plugin using this line to use the system. https://www.olark.com/api/system_require_phone/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_require_phone/ Require visitors fill out their phone number in the pre-chat survey before chatting. This requires the pre-chat survey to be enabled first. This setting can also be enabled on the pre-chat survey section of the Text & Forms settings page. You can read more about using the pre-chat survey in our Help Center. Even if the pre-chat survey is enabled in your settings, you would need to enable the plugin using this line to use the system. https://www.olark.com/api/api_chat_sendmessagetovisitor/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_sendmessagetovisitor/ Send a message to the visitor. It will appear as if the message came from an operator. Trigger an automated message Send a welcome message whenever a visitor clicks on a help me button: <!-- HTML button --> <a id="help-me" href="#">Live chat help</a> <script> document.getElementById('help-me').onclick = function() { olark('api.chat.sendMessageToVisitor', { body: "Let me know if you have any questions." }); // Stops the link reloading the page return false; } </script> https://www.olark.com/api/api_chat_sendnotificationtooperator/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_sendnotificationtooperator/ Send a notification message to the operator. The operator will see [info] to indicate that this message was not sent from the visitor. Notify operator on landing pages You can send your operator a notification when the visitor lands on a particular page, such as a landing page: <script> // Checks if the current URL contains 'landing' if (document.location.href.indexOf('landing') != -1) { olark('api.chat.sendNotificationToOperator', { // Send a custom notification body: 'visitor landed on the billing page' }); } </script> Notify operators on landing pages after one minute Perhaps you want to notify an operator when a visitor is hesitating on a page for more than 60 seconds, so you can choose to initiate a chat with them: https://www.olark.com/api/api_chat_sendnotificationtovisitor/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_sendnotificationtovisitor/ Send a notification message to the visitor. The message will look like a notification, and will not show up as coming from a particular operator. Notify a visitor if no immediate response Assure a visitor that the operator will be back later if there is no response from an operator in 60 seconds: <script> // Set a timer variable var lastMessageTimeout; // Wait for a message to the visitor olark('api.chat.onMessageToVisitor', function(){ // If a message is sent, reset the timer clearTimeout(lastMessageTimeout); // Start the timer lastMessageTimeout = setTimeout(function(){ // Send a custom notification to the visitor olark('api. https://www.olark.com/api/system_hb_dark_theme/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_dark_theme/ Choose a light or dark theme for the chatbox. This can also be changed site wide from the Theme Settings Page. You can enable a dark theme on a specific page. You can also do this for your entire site from the Theme Settings Page. https://www.olark.com/api/system_google_analytics_id/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_google_analytics_id/ Set the Google Analytics ID for your account on a specific page. For example, you might have separate domains using the same Olark account, but different Google Analytics IDs. <?php // Get the current domain $host = $_SERVER['HTTP_HOST']; if ($host == "example.com") { olark.configure('system.google_analytics_id', 'YOUR-GA-ID' ); } elseif ($host == "test.org") { olark.configure('system.google_analytics_id', 'OTHER-GA-ID' ); } ?> Check out our related help guide for this here. You can also view advanced troubleshooting help for Google Analytics + Olark here. https://www.olark.com/api/welcomeassist_welcome_delay_in_seconds/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/welcomeassist_welcome_delay_in_seconds/ Set the time after which the Greeter message will be sent to first-time visitors on your site. You can also enable this on the Greeter extension page. https://www.olark.com/api/welcomeassist_welcome_messages/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/welcomeassist_welcome_messages/ Set the welcome messages to send to the visitors when the Greeter function activates. If you have more than 1 message enabled in the call, we will choose a random one to send to the visitor when they meet the greeter criteria. You can also enable this on the Greeter extension page. https://www.olark.com/api/system_group/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_group/ Set the group before the chatbox loads. You can get the ID for each group by clicking on it from the Operator settings page. This differs from the setOperatorGroup API call in that it can only be done before the chatbox loads. To set the operator group after the chatbox has loaded, use setOperatorGroup instead. https://www.olark.com/api/system_hb_primary_color/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_primary_color/ Set the primary color of the chatbox. This can also be changed site wide from the Theme Settings Page. This configure call will only accept a hex string. For example olark.configure('system.hb_primary_color', '#744da8'); https://www.olark.com/api/system_hb_show_as_tab/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_show_as_tab/ Show the chatbox as a tab. This can also be changed site wide from the Theme Settings Page. https://www.olark.com/api/system_hb_show_button_text/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_hb_show_button_text/ Show the button text on the chatbox icon. This can also be changed site wide from the Theme Settings Page. https://www.olark.com/api/api_box_show/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_box_show/ Shows the chatbox. Showing the chatbox will make it appear on the page. This will override settings such as Invisible Olark. Should you wish to show the widget on specific pages, you can also create these rules using our Targeted Chat tool, instead of updating the code on your page. Show the chatbox on error If a visitor runs into an error, you might want to make sure that the chatbox is displayed: https://www.olark.com/api/system_is_single_page_application/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/system_is_single_page_application/ Olark uses polling to check your visitor’s status while on your site. Visitors who leave your site, or have been idle for a long time without changing page, will eventually stop sending polling requests. If you have a single page application where the visitor does not change pages, they may incorrectly be detected as being idle. You can prevent this by setting is_single_page_application to true. https://www.olark.com/api/box_start_hidden/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/box_start_hidden/ Suppose you usually show the chatbox, but wish to hide it on specific pages. You can do so using the following Javascript API function. You can enable this option on your Setup page as Hide the chatbox by default. The api.box.hide function is useful for when the chatbox has already loaded on a site and you wish to hide it again. For example, when the visitor clicks a particular button. https://www.olark.com/api/welcomeassist.welcome_new_visitors/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/welcomeassist.welcome_new_visitors/ Use this call to switch the Greeter on. You can then use the calls below to control how the Greeter behaves. You can also enable this on the Greeter extension page. https://www.olark.com/global-accessibility-awareness-day/other/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/other/ Attend a GAAD Event: GAAD has sourced some pretty awesome programming across all levels of accessibility awareness. Take a look at their schedule and pick a topic you’d love to learn more about. ...Or host your own: Do you have accessibility expertise to share? Or maybe just want to create an accountability group with others? Host your own event this GAAD or start working on your talk for 2022. https://www.olark.com/global-accessibility-awareness-day/customer-experience/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/customer-experience/ Contact customer service using a screen reader Without an accessible website, people with disabilities may have trouble getting in touch. Use a screen reader tool to simulate their experience and test common support actions. You might find out quickly why accessibility bugs are under-reported. Organize accessibility complaints Your team probably has a folder or helpdesk tagging system for keeping track of important customer issues. Do you have a plan for how you can classify and easily share previous conversations involving accessibility? https://www.olark.com/global-accessibility-awareness-day/designer/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/designer/ Audit your site images for critical text Images that embed key text in a .jpg/.png or PDF are invisible to people who rely on screen readers. You can fix these and train your fellow designers to avoid this problem. Yale's guidance to making images accessible Be the first to call for change Designers may be one of the most important players in web accessibility because so many projects kick off in your hands. https://www.olark.com/global-accessibility-awareness-day/developer/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/developer/ Add accessibility to your next sprint In < 5 minutes, you can run W.A.V.E. (or similar) for free and catch the most common accessibility issues and request time to fix those flags in an upcoming sprint. Fix your W.A.V.E. flags - WebAIM's Chrome Extension Install some handy a11y tools There are tons of free, open-source tools available to help you identify and coorrect accessibility issues before they get shipped. https://www.olark.com/global-accessibility-awareness-day/founder-executive/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/founder-executive/ Hire an expert Getting usability feedback from people with disabilities is the best way to make things they can actually use. In 2021, support your team’s accessibility goals by hiring experts who can find blockers on your site. Find Accessibility Partners Take the pledge & invite your team Take the GAAD pledge with us by filling out the form below. When you’re done, email or slack your team and encourage them to find ways they can improve your company's accessibility in 2021. https://www.olark.com/global-accessibility-awareness-day/investor/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/investor/ Call on your portfolio companies Use your capital influence to drive change. Ask your portfolio companies what support they need to make their tech more accessible and call on them to take the pledge with you by sharing this page. Find Accessibility Partners Do your accessibility diligence As you’re evaluating startups to invest in, add an accessibility audit or free W.A.V.E. screening into your diligence process. Investing in accessible startups delivers many perks (like better SEO! https://www.olark.com/global-accessibility-awareness-day/marketer/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/marketer/ Add captions to your videos Captions are essential for hard-of-hearing viewers. YouTube and Instagram will allow you to turn captions on by default. If you have a podcast or other audio files, make transcripts available for users who are hard-of-hearing. YouTube caption settings New: Captions for Instagram Stories Check your CTAs Are your button and text colors high contrast? Are they readable by people who have color vision deficiency? https://www.olark.com/global-accessibility-awareness-day/success/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/global-accessibility-awareness-day/success/ https://www.olark.com/api/api_visitor_updatecustomfields/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_visitor_updatecustomfields/ If you have custom data that you want to keep track of for a visitor, such as an internal customer ID or some internal data, you can give it to Olark using this API. Note: Custom fields are not sent automatically to CRM integrations. Custom fields will, however, be sent with Webhooks by default. Once set up, Custom fields are sent to the CRM only, they do not appear in the chat console. https://www.olark.com/api/api_visitor_updateemailaddress/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_visitor_updateemailaddress/ Keep track of an email address for this visitor, to link it with your CRM cases and display in the visitor list. Update the visitor’s email address You can grab information from your registered users and send it to Olark. <script> olark('api.visitor.updateEmailAddress', { emailAddress: 'johndoe@olark.com' }); </script> https://www.olark.com/api/api_visitor_updatefullname/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_visitor_updatefullname/ Keep track of a full name for this visitor, to link it with your CRM cases and display in the buddy list. Update the visitor’s name You can grab information from your registered users and send it to Olark. <script> olark('api.visitor.updateFullName', { fullName: 'John Doe' }); </script> For example, if you were using PHP and pulled the visitor’s name from your own database, you might write: <script> olark('api.visitor.updateFullName', { fullName: '<? https://www.olark.com/api/api_chat_updatevisitornickname/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_updatevisitornickname/ Important Note: updateVisitorNickname is best used to display visitor information other than name and email in the buddy list. To display a name and/or email in the buddy list use api.visitor.updateFullName and api.visitor.updateEmailAddress respectively. Add information to the visitor’s nickname in the operator’s buddy list. You can only set a ‘snippet’ of the nickname, since other extensions may be trying to update the nickname at the same time. https://www.olark.com/api/api_visitor_updatephonenumber/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_visitor_updatephonenumber/ Keep track of a phone number for this visitor, to link it with your transcripts and display in the visitor list. Update a visitor’s phone number You can grab information from your registered users and send it to Olark. <script> olark('api.visitor.updatePhoneNumber', { phoneNumber: '(123) 456-7890' }); </script> https://www.olark.com/api/api_chat_updatevisitorstatus/ Mon, 01 Jan 0001 00:00:00 +0000 https://www.olark.com/api/api_chat_updatevisitorstatus/ Add information to the visitor’s status in the operator’s buddy list. You can only set a ‘snippet’ of the status, since other extensions may be trying to update the status at the same time. Display number of items in a shopping cart To show custom information, like the number of items somebody has in their shopping cart: <script> olark('api.chat.updateVisitorStatus', { snippet: 'has 10 items in cart' }); </script> Do you have multiple pieces of information?