On August 31, 2019, Olark will be retiring our integration with Microsoft Dynamics.

Unfortunately, we’ve received numerous reports of major issues with the Microsoft Dynamics integration — you’ve likely noticed some of these problems yourself. After investigating, we’ve come to the difficult conclusion that we can’t reasonably expect to provide a good experience for Dynamics users. We’re bummed, but stability and quality are very important to us, and we’re not comfortable continuing to offer a feature that doesn’t work consistently.

If you want to continue sending Olark data to Microsoft Dynamics, you do have some options! We recommend setting up a custom integration via Webhooks; both Olark and Microsoft Dynamics integrate with Zapier, as well.