Hiding chat box by region

Using the API to hide by region

You may not always want to chat to people from every country. With Olark you can hide the chat box from visitors coming from a specific region.

This can be done with our Automation rules but this guide will focus on how to accomplish this with the Olark api.

Say for example, I am own a Maple Syrup company that can only ship to products to Canada. I'd use the getDetails API call to find out the visitor's country. Then I would hide the chat box for any visitor not in Canada.

<script>
    olark('api.visitor.getDetails', function(details){

        if (details.country != 'Canada') {
            olark('api.box.hide');
        }
    });
</script>