https://www.olark.com/categories/olark-classic/ Recent content in Olark Classic on Olark Hugo -- gohugo.io en-us Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ipaddresses/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ipaddresses/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Where can I find visitor IP addresses? As of October 25th, 2019, you cannot see your visitor’s IP address in the chat console by default. You will need to click on the “Reveal IP address” link within the chat conversation’s “Additional info” panel. https://www.olark.com/help/commands/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/commands/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Olark commands give your agents quick access to the most useful tools during a chat conversation for creating leads, transferring chats, and helping customers. To use an Olark Command, just type in the command you wish to use into your active chat conversation, and our system will automatically detect it and do what you want it to do. https://www.olark.com/help/op2op/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/op2op/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Your agents can chat with each other right from their Agents list! View the Agents section of your chat console to see who is online. In the Agents list, click on the name of the agent you want to chat with and send them a message like any other chat. https://www.olark.com/help/attention-grabbers/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/attention-grabbers/ The attention grabber feature has been retired effective February 2021 with the release of our new chatbox design. While it does not duplicate the feature exactly, there is an option to change your default chatbox bubble to a custom image. You can do so using a click to chat image. This does require the use of our self-serve API. https://www.olark.com/help/automation-rules/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/automation-rules/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. **NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer and have a chatbot, your automation rules may conflict with your chatbot. Please reach out to pro@olark. https://www.olark.com/help/block/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/block/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes it’s useful to be able to block a certain visitor. Whether it be your development team and colleagues that have no need to chat with you or a persistent troll distracting your support team, we have you covered. https://www.olark.com/help/block-ip/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/block-ip/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes it’s useful to be able to block a certain visitor. Whether it be your development team and colleagues that have no need to chat with you or a persistent troll distracting your support team, we have you covered. https://www.olark.com/help/connection/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/connection/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Even if you don’t notice your connection dropping, your computer and Olark may be unable to communicate with each other for a brief period. Symptoms of this may include undelivered messages, being set to a “Disconnected” status, or an incorrect status being shown to visitors. https://www.olark.com/help/design/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/design/ Time to get creative! Check out the Design section of your Olark dashboard to customize the design of your chat widget. Colors The Color Options design tab will allow you to change both the primary and secondary colors of your chat widget. You can choose one of our pre-selected colors, enter in your own color hex code, or even use our drop down color picker to select a color! On the right side of the screen, you’ll see an example showcase of what your selections will appear as for your visitors. https://www.olark.com/help/desktop-notifications/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/desktop-notifications/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google Chrome, Safari, Firefox and Microsoft Edge will each allow you to display desktop notifications when you receive a new chat. This is enabled through our Chat Console to better alert you when you have a new message! https://www.olark.com/help/develop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/develop/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The !develop command opens a built-in debugging tool for Olark on your website. This can help you mimic the behavior of different website visitors. You use the command from the Agent side. The debugging tools will show on the visitor’s end. https://www.olark.com/help/disable-visitor-info/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/disable-visitor-info/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. In the Olark settings panel, there is an option to “Disable Visitor Information” Enabling this option will remove some of the information you see when a visitor initiates a chat. The information removed is shown with an arrow below: https://www.olark.com/help/end/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/end/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Sometimes you will want to signal to your visitor that the conversation has ended. You can use the !end command to end the chat. The end chat command sends a predefined chat ended message to your visitor at the end of a conversation. https://www.olark.com/help/limit/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/limit/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. You can limit the number of chats an agent can receive at any one time with Round Robin. This feature can help prevent your agents from getting overwhelmed with too many concurrent chats. Limiting Chats Per Agent Set your Chat Routing to Round Robin on your Setup page. https://www.olark.com/help/new-operator/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/new-operator/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Share this guide with your team to start chatting with your website’s visitors in minutes. The guide is broken into four parts. Using the Chat Console Your Olark dashboard Your organization’s Olark settings Pre-chat checklist We recommend reading through this guide fully at least once. https://www.olark.com/help/safari-notifications/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/safari-notifications/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. If you are using a modern version of Safari, it is possible that the auto-play of sounds and video are disabled for you including the audible notifications for the Olark chatbox widget. You can fix this by following the steps below. https://www.olark.com/help/trigger/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trigger/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Since it is possible to have multiple integrations with Olark, users can connect their chats to all of their favorite services simultaneously. However, every chat is unique and each may benefit from being sent to a specific service over another. https://www.olark.com/help/shortcuts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/shortcuts/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Want a faster way to type out your most common phrases? Shortcuts allow you to create commands that expand to pre-defined greetings, messages, or links. Please Note: Shortcuts is a paid feature. Free users must upgrade their account to have access. https://www.olark.com/help/proactive/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/proactive/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. A great use of Olark is proactively reaching out to your visitors. There are two ways to proactively reach out to your visitors and include sending a message from an agent or using our Automation Rules! https://www.olark.com/help/chat-routing/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chat-routing/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. There are two options for routing chats to your team. This setting can be modified from the Setup page. All Agents By default, all available agents will see each incoming chat requests. The agent that sends a reply first will be assigned the chat. https://www.olark.com/help/upload-files/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/upload-files/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Visitors can upload files from the chatbox, which will be displayed to an agent. File Upload is enabled by default, and the feature can be disabled in the Setup section of your dashboard. The File Upload button only appears when both the agent and the visitor have sent a message to one another. https://www.olark.com/help/tags/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/tags/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. You can use tags to add category and topic labels to your chats such as feature-request or followup. Tagging chats makes it easier to analyze chat traffic and helps you search and filter your transcript archive. https://www.olark.com/help/visitor-cobrowsing-powerup/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-cobrowsing-powerup/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The Visitor Cobrowsing PowerUp gives chat agents the ability to view their visitors’ screens. The Visitor Cobrowsing PowerUp is available in the PowerUp store. It will be an extra cost on top of your monthly Olark subscription fee. https://www.olark.com/help/visitor-insights-powerups/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-insights-powerups/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. The Visitor Insights PowerUps provide chat agents extra details about the visitors they’re chatting with. These PowerUps use a third-party data service to find and organize information about the visitor that’s available on the web. https://www.olark.com/help/visitor-profile/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/visitor-profile/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Visitor Profiles allow you to store helpful information about your visitors making it viewable to any agent who chats with that visitor in the future. Every Visitor Profile includes default fields for name, email, and phone. https://www.olark.com/help/google-analytics-realtime/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-analytics-realtime/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google’s Real-time Analytics uses a different method of detecting how many people are on your website, which is why Olark shows different numbers of visitors. How Olark counts visitors When a visitor enters your website, Olark starts pinging its servers every couple of seconds to see what they are doing on any given page. https://www.olark.com/help/google-hangouts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-hangouts/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Google Hangouts does not support XMPP chat protocol. Unfortunately, this means Olark cannot currently work with Hangouts. Olark works with these supported chat clients or you can also use theOlark chat console. https://www.olark.com/help/empty-buddylist/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/empty-buddylist/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. If you have a very active website and your visitor list doesn’t show all visitors, it may be that you were automatically switched to showing only chatting visitors. We automatically switch the visitor list over to show only chatting for high traffic sites.