https://www.olark.com/categories/installation/ Recent content in Installation on Olark Hugo -- gohugo.io en-us Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/3dcart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/3dcart/ 3DCart is a shopping cart storefront used by many Olark customers. Putting Olark onto your 3DCart pages just couldn’t be easier using our quick guide. In your 3dcart store manager page click on Settings > Design > Template Editor Open up the page template you want to put the chat box on. You will want to do this step and Step #3 for each template that you are using on your site - for any pages that you would like the chat box to appear on (we recommend all of them). https://www.olark.com/help/bigcartel/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/bigcartel/ Big Cartel is a simple shopping cart for clothing designers, bands, jewellers, crafters, and other artists. Integrate with Olark live chat in a few minutes. Note: You need to be on a paid Big Cartel plan in order to edit the HTML and insert the Olark chat box. Sign up to Big Cartel now. From your admin panel, choose Store and then Settings. Enable Maintenance mode and Save. https://www.olark.com/help/bigcommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/bigcommerce/ It’s easier than ever to take advantage of Olark live chat in your Bigcommerce store. Use this quick guide to install Olark on your site. Do note, that Bigcommerce has a lot of different permissions levels. If you don’t see any of these options, please check that you have the appropriate rights. There are two ways to install Olark on your page depending on what kind of bigcommerce theme you use. https://www.olark.com/help/blogger/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/blogger/ Blogger is a free blog publishing tool from Google, for sharing your text, photos and video. You can integrate Olark with your blogger HTML template. Warning: Google can occasionally remove a blog for installing 3rd party Javascript it detects as being malicious. While Olark is not malicious code, we have no control over when this can happen. Go to your blogger dashboard and click on Layout https://www.olark.com/help/constant-contact/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/constant-contact/ Trying to get more out of your email marketing efforts with live chat? You can add Olark on your Constant Contact website in just a few simple steps! Installation steps Log into your Constant Contact account. Click on the Website button on the top-right corner of your dashboard. After clicking on the Manage Your Sites button, Find the site you want to add Olark live chat and click the Edit Site button https://www.olark.com/help/cscart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/cscart/ This tutorial shows you how to install Olark on your CS-Cart shopping cart software site, helping you chat to visitors while they browse your site. Log in to your CS-Cart administration site. Go to the Template Editor by clicking on the Design dropdown menu. Navigate through your template files and open the index.tpl file in the template’s root. Scroll down to the bottom of the index. https://www.olark.com/help/cubecart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/cubecart/ CubeCart is free eCommerce shopping cart software which you can integrate with your Olark live chat. Follow these instructions to get set up in minutes. In the Cubecart Admin panel click on Live Help. Click on the Olark Logo. Enter your Olark Site ID, make sure the check mark is green to enable the module, and then click Save. https://www.olark.com/help/drupal/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/drupal/ Learn how to integrate Olark with Drupal, the free software that allows you to easily organize, manage and publish your content, with many customization options. Drupal 8 & 9 From your Drupal admin panel, click on: Configuration > Text formats & editors > (+ Add text formats) Create a new format and name it something like, “Unfiltered”. Make sure all filters are disabled and then save. https://www.olark.com/help/ekmpowershop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ekmpowershop/ Install our Olark live chat on ekmPowershop, an easy to use hosted ecommerce software solution that offers everything you need to sell your products online. Log into your ekmpowershop administration area Go to Design and click Change template Choose " I wish to use a custom design for my online shop" Click " I wish to modify an existing ekmpowershop template Select your current template https://www.olark.com/help/godaddy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/godaddy/ You can use our standard HTML guide to install Olark on a GoDaddy site. Important: Olark will not work with GoDaddy’s Website Builder in most cases. You will have issues with the way our widget floats and the positioning of our widget while using the GoDaddy Website Builder. We do not recommend using Olark with GoDaddy Website Builder. GoDaddy has provided instructions on installing 3rd party scripts. This may be helpful if you want to proceed with using Olark with the GoDaddy Website Builder. https://www.olark.com/help/google-tag-manager/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/google-tag-manager/ WARNING: We do not recommend using this installation method. Google Tag Manager can produce unexpected, undesired and/or unknown complications with your Olark chat widget. While we’re able to offer the installation, we are not able to troubleshoot errors caused by using Olark with Google Tag Manager. For best results, we recommend using our manual installation method. If you would like to use Olark with Google Tag Manager you can follow the guide below. https://www.olark.com/help/joomla/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/joomla/ This guide will go through how to add Olark to your Joomla 3 site. Requirements Joomla version 3 (with Magic Quotes turned off) Custom HTML Advanced module Your Olark install code Guide Log in to your Joomla Administration site. Choose Extensions from the menu bar, then Extension Manager from the dropdown menu. On the Extension Manager Install page, click Choose file and find the Custom HTML Advanced module Zip folder that you downloaded. https://www.olark.com/help/joomla-legacy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/joomla-legacy/ Joomla! is the mobile-ready and user-friendly way to build your own website. Choose from thousands of features and designs. Joomla! is free and open source. Guides This tutorial contains guides for the following Joomla versions. We also have a separate tutorial for Joomla 3. Version 2.5 Version 1.6 Version 1.5 Joomla 2.5 Log into your Joomla administration area. If you are using a text editor, such as TinyMCE, set it to “none”. https://www.olark.com/help/magento-manual/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/magento-manual/ Magento is an eCommerce software and platform used by many of the internet’s leading brands. If you’re using Magento, 1 here’s how to integrate your site with Olark live chat: Log into your Magento store administration account. From your store’s Admin Panel home screen, click Content. Select Design Click Configuration In the Design Editor, scroll down to the Footer section and locate the Miscellaneous HTML text area. https://www.olark.com/help/modx/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/modx/ MODX is an open source Content Management System (CMS) that dominates SEO and supports all modern web standards. This guide will show you how to Integrate MODX with your Olark live chat. Most MODX Sites use BaseTemplate or a Homepage or Index template for the majority of the site, this is where you want to add Olark. Sign into your MODX manager panel: Access the elements section. https://www.olark.com/help/moodle/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/moodle/ Olark supports Moodle, an open-source PHP application for internet-based educational courses. Follow this guide to get Olark Live Chat running on your Moodle site. Log into your administrator account in Moodle. In the Admin settings on the left side of the page, click on Edit Settings Then, expand the Appearance section. Next, in the Appearance section, click on Additional HTML Finally, paste in your install code into the Before BODY is closed section, then click on Save Changes https://www.olark.com/help/opencart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/opencart/ OpenCart is a free shopping cart system. Integrate your Olark live chat with this open source PHP-based online e-commerce solution in a few quick steps. Log into the site where your OpenCart site is hosted using either a standard FTP client or the Cpanel File manager. (Many hosting companies provide File Manager access inside of Cpanel) Navigate to the ROOT directory of OpenCart. (This will often be “WWW” or “Public_html”) https://www.olark.com/help/oscommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/oscommerce/ Integrate Olark live chat with osCommerce, a free online shop program featuring order history, shopping carts, full search capability, product reviews, secure transactions and more. Log into your osCommerce Store Administration account From your Store Administration home screen, click on Tools in the left hand column Select File Manager from the drop down list Double Click on Includes in the File Manager Window https://www.olark.com/help/pinnacle-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pinnacle-cart/ It is easy to add Olark live chat to your Pinnacle cart shopping system, and start chatting with your customers while on your site. Log into your Pinnacle Cart Administrative Area. Click on Marketing Select Google Tools Select the Analytics Tracking Tab Log in and copy your Olark embed code. Activate the Google Analytics Tracking option, and paste your Olark code below it. https://www.olark.com/help/prestashop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/prestashop/ Following this guide will show you how to install Olark on Prestashop (versions 1.5 and above) and start chatting right away with your customers! Use your preferred FTP client, and log into the domain where you are hosting your Prestashop installation. Navigate to the root folder of your website (Usually WWW or public_html), and then navigate to Presto/Themes/X, where X is the name of your active theme. https://www.olark.com/help/prestashop-legacy/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/prestashop-legacy/ Following this easy guide will show you how to install Olark on Prestashop, versions 1.4.9 and below, and start chatting right away with your customers! Log into the site where your PrestaShop site is hosted using either a standard FTP client or the Cpanel File manager. (Many hosting companies provide File Manager access inside of Cpanel) Navigate to the ROOT directory of PrestaShop. (This will often be WWW or Public_html) https://www.olark.com/help/shopify/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/shopify/ Log into your Shopify Store Administration account at http://www.shopify.com/login/ Click on Online Store in the left hand menu Click on Themes From your Theme on the right, click on Actions, and then choose Edit Code Under Layout on the left, click on your theme file Scroll to the bottom of the editor panel and paste the Olark Javascript before the ending </body> tag. (Log into your Olark account to copy and paste your Olark embed code. https://www.olark.com/help/squarespace6/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/squarespace6/ You can install our live chat platform on Squarespace using the steps listed below. Click on Settings on the left-side column. Click on Advanced which is also on the left-side column. Click on Code Injection which is also on the left-side column. Add your Olark Javascript install code into the Header section. Click Save which is in the top-left corner of the Header section. https://www.olark.com/help/templates/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/templates/ When you use a Content Management System (CMS), such as Wordpress for example, some themes may come with a built in Olark chatbox. The theme developer will have chosen to add it to the template. If you would like to use that chatbox, you will need to follow a couple of easy steps to configure it. Find out where the code for the chatbox is located in your CMS. https://www.olark.com/help/ubercart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/ubercart/ (Tutorial based on Drupal 6:Ubercart 2.2 ) Follow the below steps and you’ll be communicating with customers in no time. Log into your Ubercart administration pages Go to Administer > Site building. Click on “Blocks” Add a new block Log in to copy your Olark embed code. Paste your code into the block and make sure the input type is set to “Full HTML” https://www.olark.com/help/virtuemart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/virtuemart/ (Tutorial based on VirtueMart 1.1 Store [Joomla! 1.5] ) Log into your VirtueMart administration area. Click on the “Template Manager” in Extensions»Template Manager Click your current theme: Click on “Edit HTML” Scroll to the bottom of the editor panel and paste your Olark code snippet above the tag. Log in to copy your Olark code snippet. Click save. https://www.olark.com/help/volusion/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/volusion/ These are the steps for getting Olark installed onto a Volusion site. Log into your Volusion administration area. Go to Design > Template > My templates tab. Click on the name of your current theme. Go to Design > LiveEdit File Editor and select your current theme Files. Log in to copy your Olark code snippet. Scroll to the bottom of the editor panel, and paste the Olark install code just before the </body> tag. https://www.olark.com/help/weebly/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/weebly/ Weebly has an easy, drag and drop interface to create your own professional website, ideal for those who want to get up and running quickly. Log in to your Weebly account and click Edit Website near the top-right corner of the page, for the site you want to add Olark to: From the main tab bar at the top of the page, click on Settings: On the Settings Page, click on Search Engine Optimization (SEO) on the right side of the page. https://www.olark.com/help/webscom/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/webscom/ Unfortunately, the following website builders are known to conflict with Olark and the way the widget functions. This list may not be all inclusive. Godaddy.com Webs.com Wix.com We do not recommend using Olark with these tools. https://www.olark.com/help/whmcs/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/whmcs/ WHMCS is an all-in-one CMS/CRM system that helps you sell to and track your online customers. Follow this guide to quickly install Olark on WHMCS. Connect to your webserver via the FTP program of your choice, and navigate to whmcs/template/X, where X is the name of the theme that you are using in WHMCS. Download the footer.tpl file from your webserver to your local computer. While still connected via FTP, rename the footer. https://www.olark.com/help/woocommerce/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/woocommerce/ With a WooCommerce integration and our Cart Saver feature, you’ll be able to see what’s in someone’s shopping cart as they chat with you! To setup WooCommerce with Olark, you’ll first need to log into your WordPress dashboard as an Admin. Then, click on Plugins > Add New and search for the WooCommerce plugin within your dashboard. You’ll need to click on the Install Now button to install the plugin, and Activate the plugin. https://www.olark.com/help/wordpress/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wordpress/ You can set up Olark with the most popular blogging platform in the world by following the instructions listed below. WordPress.com accounts may need to upgrade to a Business or eCommerce paid plan before installing Olark on their page. Check it out: Olark has a WordPress plugin available! Learn more about Olark Live Chat for WordPress or get instructions for installing the plugin as an alternative to using the manual steps listed below. https://www.olark.com/help/wordpress-plugin/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wordpress-plugin/ You can set up Olark with the most popular blogging platform in the world. Add Olark to your WordPress site by following the steps listed below. Free WordPress.com accounts may need to upgrade to a paid plan before installing Olark on their page. Integrating Olark on WordPress (Plugin Install) Sign in to your WordPress admin panel. Using the left-side menu in WordPress navigate to Plugins and select Add New. https://www.olark.com/help/x-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/x-cart/ Adding Olark to X-Cart is a simple process. Follow this guide to get Olark on your site fast, and start talking to visitors immediately! Navigate to the x-cart Olark module for the instructions, but to save you time, here are the highlights! Open Extensions > Marketplace in the Admin area of your store. Find the Olark module by searching for Livechat - Olark Tick the checkbox Install next to the module name and press Install modules button. https://www.olark.com/help/zen-cart/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/zen-cart/ Follow our guide to help get Olark live chat on your Zen Cart online store management system, and start selling to visitors on your site. You will first need access to Zen Cart’s core files via your web hosting C-Panel or an FTP client. Locate the includes directory. Locate and open the template directory and then the common directory Open tpl_footer.php with your favorite text editor.