https://www.olark.com/categories/historical-olark/ Recent content in Historical Olark on Olark Hugo -- gohugo.io en-us Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/addimage/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/addimage/ **NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here. Being able to make any image or link bring up the Olark chat box lets you highlight your live chat service anywhere on your site. As with all the examples below, we recommend enabling the “Hide the chatbox by default” option so that your chat box is hidden until someone clicks the link. https://www.olark.com/help/adium/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/adium/ We recommend using Adium with Olark as it lets you log in using multiple screen names simultaneously, separating business and personal chats for example. Setup Steps Download and install Adium Launch Adium and enter Preferences from the Adium menu options. Select the Accounts tab. Click on the + icon to add your Olark account. Depending on your version of Adium, choose either Jabber or XMPP from the drop down menu. https://www.olark.com/help/compare-chatlio-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-chatlio-vs-olark/ Chatlio Alternative: Embed Slack with advanced live chat features Do you want to embed Slack into your website so you can talk to your team and your customers from one place? Are you looking for more than the basic live chat features? Olark’s Slack integration allows your team the options to work in Slack, chat from our easy to use native chat console, or use a third-party app. Chatlio relies on Zapier and Webhooks to share data with your CRM, CMS and other tools. https://www.olark.com/help/desk/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/desk/ On August 31, 2019, Olark will be retiring our integration with Desk. Unfortunately, we’ve received numerous reports of major issues with the Desk integration — you’ve likely noticed some of these problems yourself. After investigating, we’ve come to the difficult conclusion that we can’t reasonably expect to provide a good experience for Desk users. We’re bummed, but stability and quality are very important to us, and we’re not comfortable continuing to offer a feature that doesn’t work consistently. https://www.olark.com/help/highrise/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/highrise/ On August 31, 2019, Olark will be retiring our integration with Highrise. Unfortunately, we’ve received numerous reports of major issues with the Highrise integration — you’ve likely noticed some of these problems yourself. After investigating, we’ve come to the difficult conclusion that we can’t reasonably expect to provide a good experience for Highrise users. We’re bummed, but stability and quality are very important to us, and we’re not comfortable continuing to offer a feature that doesn’t work consistently. https://www.olark.com/help/chatbox_update/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/chatbox_update/ We’ve improved the look and behavior of the Olark chat box! So, what’s new? Most noticeably, the chat box and button now have a more modern look. Agent feedback is now an interactive experience Questions you might have: Is the updated chatbox accessible? The chatbox conforms with Level A and Level AA of the Web Content Accessibility Guidelines (WCAG) version 2.0. We will continue to perform accessibility testing, including live-user testing, on a regular scheduled basis to ensure we remain compliant. https://www.olark.com/help/compare-intercom-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-intercom-vs-olark/ Intercom pricing and feature comparison Looking for an Intercom alternative? Let’s take a look at the difference between Intercom vs. Olark, and what makes Olark the best Intercom alternative for live chat. Simple pricing — Unlimited contacts With Intercom you have to pay by number of contacts, making it hard to predict cost. What happens if you get an unexpected traffic spike? You could get stuck with an unexpectedly high bill. https://www.olark.com/help/jira/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/jira/ Important Notice Olark previously offered JIRA Software integration. Unfortunately, the integration is no longer available to Olark customers setting up a new integration. If you have already connected JIRA to Olark, you can still use the functionality described below and continue to use the integration as expected. The JIRA integration can be used to help access all of your transcripts, offline messages, and customer data. Configuring Your Integration You can adjust the settings for this integration on the JIRA integration page. https://www.olark.com/help/compare-livechat-vs-olark/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/compare-livechat-vs-olark/ LiveChat Inc pricing and feature comparison If you want to close sales and provide great customer service, you need a full range of features; LiveChat Inc only offers the basics. Olark’s plans include advanced features like detailed reporting, admin settings, and we put helpful tools like text auto-completion and customer information right at your team’s fingertips so they can offer the best customer support and increase sales. Olark also has over 20 integrations and plugins to easily connect Olark with other sales and support software including Salesforce, Wordpress, Helpscout, MailChimp, Hubspot, and many other CMS and CRM products. https://www.olark.com/help/mismatched-names/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mismatched-names/ By default, Adium enables the option to show recent messages when you receive a new chat. This can cause problems when using Adium with Olark. It could result in the Adium chat window title showing one name, but the chat messages showing another name. This is because Olark uses placeholder buddies for your chats, replacing the name with each new visitor. Here’s how to fix this. Open Adium. From the menubar, choose Preferences. https://www.olark.com/help/css-conflicts/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/css-conflicts/ Sometimes there can be a CSS conflict between styling on your site and the Olark chatbox. Usually this is caused if there is a CSS rule that mis-targets and accidentally touches the rules of the Olark chatbox. To check if a CSS conflict is causing the chatbox to look strange you can test Olark on a blank HTML page. Try putting your Olark install code on a plain HTML page like the following: https://www.olark.com/help/pidgin-auto-away/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-auto-away/ Pidgin has a feature called auto-away which will automatically set your chat status to away if your computer hasn’t been active in a certain time. You can disable this setting following these instructions: Open your Pidgin preferences from the Tools menubar Click on the Status/Idle tab Change or disable the settings to your preference Adjust the settings to find out what works best for you. https://www.olark.com/help/pidgin/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin/ If you’re a Windows user, we recommend using Olark with Pidgin, a free instant messenger program. You can get set up in minutes with ease. Download Pidgin for free and install Launch Pidgin Click ‘Accounts’ > ‘Manage Accounts’ Click ‘add’ Choose the ‘XMPP’ (Jabber) protocol. Enter your Olark credentials Fill in the field ‘Screen Name:’ with your Olark username: ex: bill_t, The ‘Domain:’ field with ‘olark. https://www.olark.com/help/pidgin-spellcheck/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-spellcheck/ Pidgin supports spell checking, but only offers the option to enable it during install. Follow this handy guide to help you get spell checking enabled. First, Download the pidgin installer from pidgin.im Next, execute the installer. Click Next when it pops up. Click on Next on the license agreement page. On the Choose Components page, scroll down until you see “Spellchecking Support” and click on the plus next to it. https://www.olark.com/help/spark-im/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/spark-im/ Spark IM is an open source and configurable IM client that is available for a variety of platforms. Follow this guide to connect Spark IM with your Olark account. Download Spark from the Spark IM Website. Install and launch Spark on your computer. Enter your Olark Username in the top field, your password in the middle field, and “olark.com” for the domain. Press enter, and then you will have logged into Spark IM! https://www.olark.com/help/trillian-ios/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trillian-ios/ You can use Trillian on your Apple device to chat with your Olark visitors while on the go. Trillian is available for iPhone and iPad. It is also available for Android Before you log in First, download Trillian on the App Store or the Google Play Store. In order to use Trillian, you must first create a Trillian username to log into their service. You can either do this on the Trillian website, or by tapping the Sign up button on the app’s login screen. https://www.olark.com/help/trillian-desktop/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/trillian-desktop/ Trillian is a free instant messenger program that works with your Olark on Windows, as well as MacOS X, Android, iPhone, and the web. This guide will talk you through how to set up Trillian as a chat client for desktop. Download the Trillian chat console for Windows or Mac from the Trillian website and install on your computer. Launch Trillian. You will need to have a Trillian account. https://www.olark.com/help/mmenu/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/mmenu/ The jQuery mmenu plugin is used on many sites and used in lots of templates and themes, but removes the Olark chat box from pages by default. If you update your mmenu plugin to version 5.4.1, you can use the new Olark wrapper to prevent the chat box being removed from your pages. In your HTML document, include the mmenu plugin as usual (make sure you have updated to version 5. https://www.olark.com/help/jquery-prettyphoto/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/jquery-prettyphoto/ When using Olark with the jQuery prettyPhoto plugin, your visitors may be unable to type in the chat box. This is due to an issue where all keyboard input is captured by prettyPhoto. To work around this, you can just add this to your prettyPhoto configuration: $(document).ready(function() { $("a\[rel^='prettyPhoto'\]").prettyPhoto({ **changepicturecallback: function() { $pp\_pic\_holder.is = function() {}; }** }); }); This will make sure that prettyPhoto lets those keyboard inputs go free! https://www.olark.com/help/pidgin-firewall/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/pidgin-firewall/ Getting Pidgin through your company’s firewall can be a chore that only the IT folks can help with, but here’s something to try first yourself. Find your account inside Pidgin, click modify, and then the Advanced tab. You can set the connect server to “port80.olark.com” and the port to “80” and then it should get through the firewall. https://www.olark.com/help/doctype/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/doctype/ The most common reason that the chatbox will look much larger than usual is a missing doctype declaration. For your chatbox to display correctly when it needs a doctype declaration, it should look like this. <!DOCTYPE html> If you have a strict doctype, it should also display correctly. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> The problem usually occurs when you either: Have no doctype Are using a transitional doctype Try changing your doctype to the one below, and you should be right as rain in no time! https://www.olark.com/help/wix-html5/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/wix-html5/ Olark is currently not supported and cannot be used for Wix sites. With Wix, you typically do not have access to the HTML and full code of your site’s pages. This can be limiting when you want to add third-party code to your site like the Olark code snippet. Using an HTML element, you can sometimes overcome these limitations by adding raw HTML to your page. However, the HTML element in Wix creates a sandboxed environment (an iframe) that does not have direct access to the other elements on your page. https://www.olark.com/help/xabber/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/xabber/ Xabber is a free mobile chat application for the Android operating system in the Google Play Store. Follow this walkthrough to get it connected with your Olark account! Download Xabber from the Google Play store If you’re a new Xabber user, you’ll need to make a Xabber-specific account (login) Once you create your Xabber account, you’ll be able to add your Olark account into the Xabber account by clicking on Add Account In the Username area, type in your Olark Username (e. https://www.olark.com/help/xmpp/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/xmpp/ You can connect Olark to almost any app that supports the Jabber or XMPP protocol, whether for your PC or Mac computer, tablet or mobile. There is a full list of available XMPP apps for all Operating Systems at xmpp.org/xmpp-software/clients/ Start your instant message program and locate the menu where you can add a new Jabber or XMPP account (usually in preferences or settings). Fill in the following as requested. https://www.olark.com/help/yaxim/ Tue, 04 Nov 2025 18:18:47 +0000 https://www.olark.com/help/yaxim/ YAXIM stands for Yet Another XMPP Instant Messenger, a Jabber client for Android devices. This guide shows you how to set up Olark with YAXIM. Download and install Yaxim from the Google Play Store. Enter your Olark username, with @olark.com at the end. For example, if you log in to Olark with the username joe.w, you would enter joe.w@olark.com. You do NOT enter your own email address.