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Exploring Olark features

Read articles on ways you can configure the chatbox and become an expert on all the features Olark offers!

Learn more about using the Greeter, Attention Grabber, File Upload and more.

Articles

  • Attention Grabber
  • Automated email reports
  • Automation Rules
  • Disable visitor information
  • Emojis
  • File Upload
  • Get Feedback with Chat Ratings
  • Groups
  • Limiting chats per agent
  • Linking Visitors to Groups with the Prechat Form
  • Live Chat Translation PowerUp
  • New visitor notifications
  • Offline chatbox options
  • Olark features and security information (RFI/RFP)
  • Olark for mobile
  • Pre-chat survey
  • Remove the Olark branding
  • Right-to-left text language support
  • Seasonal chatbox themes
  • Transcripts
  • Using Tags
  • Using the chatbox for offline messages
  • Visitor Cobrowsing PowerUp
  • Visitor geolocation
  • Visitor Insights PowerUps
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Open a support ticket
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Quick answers to short questions
All Systems Operational
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Chat with us graphic
Chat with an Olarker
Monday - Friday, 7am - 4pm Pacific
10am-7pm Eastern
3pm-12am GMT
Email us graphic
Open a support ticket
Or email support@olark.com
Tweet us graphic
Tweet @olarksupport
Quick answers to short questions
All Systems Operational
Subscribe to status notifications

Olark Essentials

Core features, settings,
and policies

Setup Guides

Integrations, automation
and API calls

Troubleshooting

Tips, tricks
and quick fixes

  1. Account Management

    Operators, passwords, and profiles
  2. Agent Tools

    Chat management commands and controls
  3. Billing

    Receipts, refunds, and options
  4. Developers

    Custom code and advanced options
  5. Features

    Shortcuts, routing, mobile, and more
  6. Insights

    Dashboards, downloads, and reports
  7. Policies

    Terms, security, and compliance
  1. Chat Clients

    Chat from your favorite mobile and desktop apps
  2. CMS Installation

    Install Olark on popular CMS platforms
  3. CRM Integrations

    Connect Olark with your CRM software
  4. Ecommerce Installation

    Install Olark on your ecommerce site
  5. Olark API

    Advanced customization with the Olark API
  6. Other Integrations

    Connect Olark with analytics, email tools, and more
  7. Automation Rules

    Send automated messages, assign chats, and more
  8. Switch to Olark

    Compare Olark to your current live chat solution
  1. Appearance

    Chatbox looking funky?
  2. Conflicts

    Extensions and plugins that make Olark sad
  3. Tools and Tips

    Our best advice for quick debugging
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